Userpilot

SEPTEMBER 12, 2022

Do you know that customer touchpoints can exponentially influence product growth ? Consumer touchpoints help to evaluate the degree of customer satisfaction and timely spot friction points (product bugs, lousy customer experience, poor UX, etc.). Group customer touchpoints by using the Pirate metrics framework.

Analytic Tools 97

Analytic Tools Feedback Software User Testing Customer Experience 97

Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? It’s because of something called product-led growth (or product growth for short.). They use their product as the selling point. They promote their products, right? But isn’t that what all companies do? Not exactly.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

MAY 22, 2023

A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. You can build a CX strategy by: Starting clear customer experience vision and goals using the likes of SMART framework. You can start by setting clear customer experience management goals using the SMART framework.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Product Research 82

Userpilot

AUGUST 18, 2022

Customer advocacy is analyzed by looking at net promoter scores , a metric that measures on a scale of 1-10 how likely someone is to refer you to a friend. Get new advocates onboard with positive incentives, such as physical rewards or VIP experiences. Segment users based on their jobs to be done to give engagement a boost.

User Testing 96

User Testing Customer Experience Customer Feedback Feedback Software 96

Userpilot

JUNE 22, 2023

While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. Using segmentation and tracking feature usage to measure engagement.

Data Visualization 90

Data Visualization Feedback Software Analytic Tools Customer Experience 90

Lenny Rachitsky

FEBRUARY 20, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. Consider these recent news items that caught my attention: When Italy banned ChatGPT, the productivity of coders in the country fell by 50% before recovering. But you’re wrong. Source: David Kreitmeir et al. ]

Data Visualization 134

Data Visualization ChatGPT Reporting Tools User Testing 134

Userpilot

OCTOBER 30, 2022

Customer experience improvement is optimizing your product and customer interactions to ensure users are happy at every point in their customer journeys. The 3 main components of customer experience: Discovery: This is where you reach prospects through your marketing materials and show what they can get from using your product.

Feedback Software 86

Feedback Software Research Software Customer Experience User Testing 86

Userpilot

JUNE 4, 2020

It’s no secret that we’re in the middle of the Product-Led Era – aka – your user finds your product, signs up, checks it out, and decides if it’s doing the job for them or not. You need to somehow convince them that your product is the best candidate for them to do what they need to do.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Customer Experience 52

Userpilot

FEBRUARY 20, 2020

So your team deployed new product updates again this week. But instead of hearing feedback about the new features, all you got are… …crickets. . Users don’t care about your new features. They care about what those new features can do for them. Here’s how to do your product updates right.

Feedback Software 118

Feedback Software Onboarding KPIs User Testing Customer Experience 118

Userpilot

FEBRUARY 5, 2023

Do you need some behavioral KPI examples to understand what metrics to track and why? Behavioral key performance indicators (KPIs) can help you understand user experience and measure feature adoption. Tracking behavioral KPIs is essential for understanding customers and improving their user experience with your products.

Onboarding KPIs 95

Onboarding KPIs KPI Analytic Tools Feedback Software 95

Gainsight

AUGUST 10, 2023

It says: You’re not only committed to delivering your products or services, but also the positive outcomes the customer is seeking in their own business by leveraging that investment. Furthermore, collaboration between CS teams and other departments, such as Product Management and Marketing, enhances the value delivery process.

Onboarding KPIs 52

Onboarding KPIs Data Visualization User Friction Generative AI 52

Userpilot

JANUARY 31, 2022

If you’re a SaaS owner with a multi-platform product, you may be wondering what the difference between in-app notifications and push notifications is. They can help with onboarding, in-app guidance, driving customer expansion, and increasing feature adoption across the board. Calendly new feature tooltip.

Feedback Software 96

Feedback Software Onboarding KPIs Customer Feedback User Testing 96

Userpilot

AUGUST 31, 2022

Fans will become their biggest marketing assets, freely sharing about the product and creating a network effect that pulls others in and drives product growth. The Raving Fan Metric (RFM) is used to determine what percentage of users are fans. How to create raving fans: Provide personalized product experiences.

Feedback Software 90

Feedback Software User Testing Customer Experience Onboarding KPIs 90

The Product Coalition

MAY 9, 2020

Product Data Management (PDM) is the process of collecting, organizing, storing, and sharing data within an organization. You might also have heard that it comes under the umbrella of Product Lifecycle Management (PLM) and is sometimes referred to in software engineering as version control. How do Product Managers Use Data?

Data Visualization 90

Data Visualization Analytic Tools Onboarding KPIs User Testing 90

Userpilot

OCTOBER 8, 2022

Customer onboarding is an incredibly complex topic – you don’t get it right by accident. Instead, you need a comprehensive customer onboarding framework to give you a sense of structure… and set you and your SaaS up for success. Onboarding cannot be pigeonholed as a single ‘thing’ or feature.

Analytic Tools 92

Analytic Tools Onboarding KPIs Feedback Software Framework 92

Userpilot

MAY 25, 2022

Have you ever wondered how to use behavioral metrics to boost your product growth? You can use behavioral analytics to understand what your users do inside your product and why they do it. But to do so, you first need to track the right metrics in the app. Want to track behavioral metrics code-free?

Analytic Tools 96

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 96

Userpilot

FEBRUARY 3, 2022

Want to know the key activation metrics for SaaS? Although difficult to measure, activation is one of the most critical SaaS metrics to track and optimize. So how do you get a hold of these elusive metrics? In this post, we will see how you can improve activation and drive product adoption. Dave McClure’s Pirate Metrics.

Onboarding KPIs 94

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 94

Userpilot

NOVEMBER 7, 2023

That’s why customer engagement marketing is an essential pillar, as it provides the building blocks for making customers stay, engage , and eventually become loyal advocates for your product. That said, we’ll go over how to build a strong customer engagement strategy that cultivates trust and unlocks product growth.

Feedback Software 94

Feedback Software Analytic Tools Research Software User Testing 94

Userpilot

JANUARY 23, 2023

With OKRs, you can develop clear strategies to promote product growth and effectively communicate them to your customer success teams. The main difference between KPIs and OKRs is that OKRs set the direction for CS strategies, while KPIs measure progress against customer success OKRs. – Offer trials for premium features.

Feedback Software 85

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 85

Alchemer Mobile

NOVEMBER 10, 2022

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Developers can remove the pains associated with constantly incorporating new SDKs into an app and focus on delivering products that transform the customer experience.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Intercom, Inc.

APRIL 23, 2019

Even the strongest customer testimonials won’t prevent churn if people don’t understand how to use your product. That’s why we built Product Tours to assist with the job of user onboarding within your product, alongside our best-in-class in-app messaging and knowledge base products.

Onboarding KPIs 199

Onboarding KPIs User Testing Customer Experience Research Software 199

Userpilot

MAY 8, 2023

Product Engagement Score (PES) is an important metric for any SaaS business wanting to improve customer satisfaction and increase Product-Led Growth. PES measures the overall user engagement with your product as a function of product adoption depth, stickiness and revenue growth. What Is Product Engagement Score?

Analytic Tools 52

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 52

Userpilot

AUGUST 16, 2021

User activation is one of the most important SaaS metrics for determining long-term revenue and success. To boost activation, you need to create personalized in-app onboarding experiences and drive new users to engage with your product. Moment is the point where your users realize the value of your product.

Analytic Tools 98

Analytic Tools Customer Experience Onboarding KPIs User Testing 98

Userpilot

JUNE 22, 2023

TL;DR Product complexity, new features and updates , and poor onboarding can lead to high customer support loads. 11 ways to effectively reduce customer support load include: Personalize the user onboarding according to different segments’ JTBDs to minimize the number of unresolved issues.

Analytic Tools 80

Analytic Tools Feedback Software Customer Experience Data Visualization 80

Userpilot

SEPTEMBER 2, 2021

Whether you're trying to drive product expansion in your current market or want your business to conquer uncharted territory, a solid growth strategy is exactly what you need. Let's start with defining what a growth strategy actually is and how to measure the metrics it impacts. How is SaaS growth measured?

Feedback Software 87

Feedback Software Research Software User Testing Onboarding KPIs 87

Userpilot

OCTOBER 20, 2022

The competition out there is increasingly stiff; you can’t be sure a customer will stay with you for long if they aren’t satisfied with your product. This feeling stems from the customer experience with your product and interactions with service teams. Build a QA framework. After their support ticket is resolved.

User Testing 95

User Testing Customer Feedback Feedback Software Customer Experience 95

Userpilot

JULY 15, 2020

What’s a Product-Led User Adoption Flywheel? Designing one for your SaaS product will help you segment users and their needs with a laser-focus. In this blog, we’re going to apply the idea to SaaS onboarding, to help you produce a Product-Led User Adoption Flywheel of your own. You don’t know? Conclusion.

Customer Experience 52

Customer Experience User Testing Feedback Software Onboarding KPIs 52

Userpilot

MARCH 14, 2019

Of course, nothing can be done without a few user onboarding tools to hold yourself back. We are proudly introducing you to 30 free and paid user onboarding tools. We’re assuming that you’re already familiar with the best user onboarding practices. User onboarding tools for in-app experiences.

Analytic Tools 40

Analytic Tools Feedback Software Research Software Data Visualization 40

Intercom, Inc.

MARCH 24, 2021

At Intercom, we use a framework called the Conversational Support Funnel to deliver efficient, personal support to our customers at scale. You can (and should) also use self-serve support as an opportunity to educate your customers on how to get the most value from your product or service. Define your funnel vision.

Data Visualization 165

Data Visualization Onboarding KPIs Reporting Tools Customer Experience 165