NPS vs CSAT Surveys: Which Customer Satisfaction Metric is Best to Use?
Userpilot
NOVEMBER 9, 2022
A Net Promoter Score (NPS) is a customer loyalty metric that measures how likely your customers are to recommend your product or service to others on a 0-10 scale, where 10 is “extremely likely,” and 0 is “not at all likely.” Boosts product growth. NPS vs CSAT: why you should use them together.
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