Intercom, Inc.

DECEMBER 8, 2020

Modern customers expect quick, personal, and effective service. But with so much data to consider, how can you define the help desk metrics that matter for your team? As Seth Godin once put it: “Don’t measure anything unless the data helps you make a better decision or change your actions.” What are help desk metrics?

Onboarding KPIs 211

Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211

Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

Roman Pichler

APRIL 13, 2021

Using KPIs and collecting the relevant data helps you balance intuition with empirical evidence. A Goal-directed Approach to Choosing KPIs. To select the right KPIs, I recommend taking the following three steps: First, use the user and business goals in the product strategy to select an initial set of indicators.

Feedback Software 244

Feedback Software Data Visualization Analytic Tools Research Software 244

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Onboarding KPIs 98

Userpilot

JULY 6, 2021

Is a SaaS product growth strategy essential to a modern business’s survival? What SaaS product growth strategies can you implement to get there? That's exactly what we'll cover in this article: what is a SaaS product growth strategy and what are the main growth strategy types. Table of Contents. Conclusion.

Feedback Software 98

Feedback Software Research Software Analytic Tools Onboarding KPIs 98

Roman Pichler

APRIL 13, 2021

Using KPIs and collecting the relevant data helps you balance intuition with empirical evidence. A Goal-directed Approach to Choosing KPIs. To select the right KPIs, I recommend taking the following three steps: First, use the user and business goals in the product strategy to select an initial set of indicators.

Feedback Software 156

Feedback Software Data Visualization Analytic Tools Research Software 156

Intercom, Inc.

NOVEMBER 14, 2018

There are many parts to a high-performing sales organization – the right people, processes and strategy, to start. But today, the underlying backbone of all of it is the right data. While science has always been part of sales, it’s hard to ignore the increasing importance of taking a data-driven approach to growing your business.

Data Visualization 188

Data Visualization Outbound Inbound KPI 188

Alchemer Mobile

DECEMBER 27, 2022

Similar to downloads, tracking new signups can yield interesting insights. It is an indispensable KPI because it indicates how many of your users have stayed loyal. . This metric is difficult to grow organically; therefore, retention numbers should be a major KPI from day one. Churn rate is the opposite of retention rate.

Feedback Software 244

Feedback Software Research Software User Testing Customer Experience 244

Amplitude

APRIL 9, 2019

In order to better understand users—their wants and their unique problems that need proactive solutions—it’s crucial to involve data in every step of the product-development process. Her career in digital product and strategy has taught her that products only succeed when they offer solutions that users actually need.

Data Visualization 61

Data Visualization Analytic Tools Feedback Software Reporting Tools 61

ProductPlan

FEBRUARY 15, 2022

Meanwhile, smaller companies need more tactical support around managing data, tools, and communications. Where does the product operations domain intersect with data? A strong product operations worker must know the product well, which demands deep curiosity and insight. Getting familiar with data is key to success.

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

Userpilot

MAY 17, 2021

Are you tracking the right Product Marketing KPIs? With so many product growth insights available to every product marketer, it’s sometimes hard to understand which metrics are relevant and which you should be tracking to measure the success of your product marketing. What is a Product Marketing KPI metric?

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Product Marketing 98

Alchemer Mobile

MARCH 26, 2021

To give you a general idea of where the mobile playing field is today, here are a few 2020 stats from our friends at App Annie : App Annie’s State of Mobile report is a fantastic place to start when looking for a general lay of the land and high-level stats. as well as from implicit data (favorited items, past purchasing behavior, etc.).

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

Userpilot

OCTOBER 26, 2023

Userpilot is comprehensive product adoption software with advanced analytics , feedback, and engagement features. These can be challenging to quantify in monetary terms and include improvements in internal business processes leading to increased productivity or improved customer service , to name just a couple. Implementation costs.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Onboarding KPIs 105

Alchemer Mobile

DECEMBER 27, 2022

Similar to downloads, tracking new signups can yield interesting insights. It is an indispensable KPI because it indicates how many of your users have stayed loyal. This metric is difficult to grow organically; therefore, retention numbers should be a major KPI from day one. Churn rate is the opposite of retention rate.

Feedback Software 130

Feedback Software Research Software User Testing Customer Experience 130

Userpilot

APRIL 7, 2024

When it comes to boosting your product growth, user tracking tools can make your life a lot easier. They offer insights into product performance , what your users are doing inside your product, and why they are doing it. But how do you know you’re picking the right tools? Tableau is the best user data visualization tool.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

DECEMBER 5, 2023

Customer satisfaction analytics are key to understanding what makes your customers happy and building a product that retains users. But how can you leverage this user sentiment data to lead product development and grow your business? There’s no single KPI to measure customer satisfaction.

Data Visualization 97

Data Visualization Customer Satisfaction Analytic Tools User Testing 97

The Product Coalition

JULY 1, 2019

Your mind runs through your dashboard. In practice companies struggle with settling for just one top KPI, and with good reason. North Star Metric, One Metric, top business KPI?—?are The more value you capture the more money, data and other resources you have to invest in delivering yet more value to the market.

KPI 90

KPI Data Visualization Workshop Analytic Tools 90

Userpilot

JULY 27, 2023

In this article, we’ve outlined the major roles that move the needle in terms of product growth alongside their KPIs and current salary ranges. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Average salary: $196,172/yr.

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

Imaginary Cloud - Design

SEPTEMBER 1, 2022

Therefore, it is essential that your website reflects the image of your brand and provides visitors with a positive and informative user experience. Web development strategies for successful redesigns. Start by assessing your digital analytics. This stage considers users, products, company goals, and KPIs. Why redesign?

Reporting Tools 52

Reporting Tools Research Software Data Visualization Feedback Software 52

Gainsight

DECEMBER 14, 2020

Garin is the Insight Strategy Manager for Customer Operations and Strategy at Planview , a global leader in work and resource management (WRM). While working closely with Shlok Vaidya , Director of Customer Operations and Strategy, we saw the opportunity to scale customer success. Ashvin : That makes sense.

Data Visualization 52

Data Visualization Customer Feedback User Friction Customer Experience 52

Gainsight

JULY 27, 2020

With all the unknowns surrounding reopening K-16 institutions, EdTech solutions are becoming essential tools for learning at home. Now is the time to adapt Customer Success strategies to support your growth and help learners succeed! Success Plans also create a clear and straightforward way for CSMs to report out on KPI improvement.

Feedback Software 52

Feedback Software Reporting Tools Onboarding KPIs User Testing 52

Userpilot

FEBRUARY 5, 2023

Do you need some behavioral KPI examples to understand what metrics to track and why? Behavioral key performance indicators (KPIs) can help you understand user experience and measure feature adoption. Then you can use its valuable insights to make data-driven decisions for your SaaS business. What are behavioral KPIs?

Onboarding KPIs 98

Onboarding KPIs KPI Analytic Tools Feedback Software 98

Intercom, Inc.

DECEMBER 12, 2019

Michael calls this strategy “reverse freemium.” It can feel incredibly risky to begin giving away a product or service that you’ve been successfully charging for. It’s an effective strategy for monopolizing and increasing market share. The power of reciprocity – unlocking value for users accelerates growth.

Reporting Tools 169

Reporting Tools Research Software Onboarding KPIs Customer Experience 169

Gainsight

AUGUST 27, 2021

Your company leaders have ideas, fellow employees have opinions, and customer data is flooding every screen you have. How do you know which KPIs are worth your time? We’ve picked out the best product management KPIs to track if you want to back decisions, focus priorities, secure buy-in, and prove product ROI. Conversion Rates.

Customer Experience 52

Customer Experience Data Visualization Reporting Tools Product Management 52

Userpilot

JUNE 1, 2022

When it comes to KPIs vs metrics, which one should you measure to get better insights? Metrics and KPIs are often used interchangeably, but they also have differences. The more you understand these nuances, the better you can evaluate your product growth strategy. In this article, you will learn: What is a KPI in SaaS?

Onboarding KPIs 98

Onboarding KPIs KPI Analytic Tools Data Visualization 98

Product Talk

DECEMBER 6, 2023

Can you create opportunities from sales conversations, support tickets, feature requests, or behavioral analytics? Tools & Templates What tool should you use to create an opportunity solution tree? Opportunity solution trees are a simple way of visually representing the paths you might take to reach a desired outcome.

Data Visualization 280

Data Visualization Product Research Analytic Tools Research Software 280

UX Studio

MARCH 11, 2024

With over 17 years of experience as a designer, he primarily assists others in their career growth by providing thoughtful, concise tips and tricks, whether related to tools or any form of communication. When I got into design, it was very much for the visual aspect of it. Dan is an active member on LinkedIn with over 30k followers.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

ProductPlan

SEPTEMBER 9, 2019

For product managers, KPIs also provide an easy filter for feature prioritization—if it isn’t expected to impact a KPI, then it shouldn’t be prioritized over something else that will. But despite the fact that 81% of people believe data should drive decision making , it’s actually only the case less than one-quarter of the time.

Data Visualization 62

Data Visualization User Testing Customer Experience Customer Feedback 62

The Product Coalition

DECEMBER 8, 2020

With decentralized structures on the rise, we should remember Porter’s fundamental concepts of business strategy that explain the success of today’s business heavyweights. Michael Porter was aware of this when writing the iconic “What is Strategy?”. from corporate strategy all the way down to the product distribution for Pampers?—?it

Analytic Tools 102

Analytic Tools Research Software Customer Experience Systems Review 102

Product Management Lessons from the Trenches

SEPTEMBER 11, 2018

As the PM, your job is to find out how the campaign is performing, how the feature is working, how users are reacting to the new feature, what impact has the feature had your engagement and business KPIs, etc. That’s where investing time and energy into building an operations dashboard will pay dividend for years to come.

Data Visualization 170

Data Visualization Dashboard User Testing KPI 170

Userpilot

JANUARY 31, 2023

In this comprehensive guide, we’ll break down underlying customer activation strategies and actionable strategies, specific onboarding tools , and techniques, and tangible examples to learn from. How can you craft an effective customer activation strategy of your own? What are you waiting for?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Mind the Product

APRIL 28, 2017

We know from his ‘ Commentary on the Gallic War ’ that Julius Cæsar, a highly successful general and politician, adopted as a primary strategy the maxim “secure your home base first”. Ultimately, you’re always in a weaker position if you’ve not prepared the ground for what you hope to achieve. The Vision as a Tool.

Weak Development Team 119

Weak Development Team Research Software Vision KPI 119

Userpilot

OCTOBER 3, 2023

Customer journey KPIs, alongside product analytics , help product teams understand if they’re meeting their goals. This insight can help you make informed decisions to optimize your user experience. How to choose the right customer journey KPIs? Book a demo today to see it in action!

Onboarding KPIs 105

Onboarding KPIs Customer Experience User Testing Customer Feedback 105

Intercom, Inc.

JULY 6, 2021

If your business is expanding internationally, you’ll reach a point in your growth when you’ll need to implement a global support strategy. Global support teams can positively influence customer retention, especially if they provide service in their customers’ native language. Improved global customer retention.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

Birst BI

JANUARY 29, 2019

How do you deliver more insights out to more people? Operationalizing BI and analytics – that is, putting the power of data in the hands of everyone across the enterprise, not just analysts and data scientists – has always been the mantra for Birst co-founder Brad Peters. Do you see the bottleneck?

Data Visualization 78

Data Visualization Analytic Tools Artificial Inteligence Reporting Tools 78

PMLesson's Ace the PM Interview

JANUARY 12, 2022

Have you been intrigued by the position of Technical Program Manager? These kinds of questions evaluate your ability to think and work through technical dependencies, product context, execution strategy, and impact on a team. How would you design an AI data product? Nevertheless, the TPM interview feels daunting for many.

Technical Review 52

Technical Review Feedback Software Onboarding KPIs Software Review 52

Mind the Product

SEPTEMBER 18, 2018

Instead of making one-dimensional decisions based on what the data, KPI or OKR says, they have the ability to integrate intuitive knowledge of how the organization thinks and feels into the decision at hand. Someone with high Organizational Awareness can: Make more informed decisions based on tangible and intangible data.

Feedback Software 126

Feedback Software User Testing Customer Experience KPI 126