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Tips for creating a great customer support experience during the holidays

Intercom, Inc.

These tips apply broadly to many different conversational support tools , but if you’re an Intercom customer, they’re actionable today and require no engineering work. Resolution Bot can even help speed up self-service by offering relevant answers based on what customers are typing – before they even hit the enter key.

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To PLG or not to PLG

The Product Coalition

It means saying NO to those enterprise customers that you’re so used to getting with additional services and customizations. It means telling your salespeople that you're moving their leads to self-service, costing them money. With outbound enterprise sales, you need to reach out to many people to get some calls.

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Built for you: Increased customizability, workspace security upgrades, custom objects in the Inbox, and more

Intercom, Inc.

Use the visual email template editor to resize images, edit font and styling, create blocks of content, manage alignment, and more. Custom objects allow you to store your data in a more flexible way – and with custom objects in our next-gen Inbox, your teammates can get more context on a user or the specific conversation. With API 2.6

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Top 10 AWS Services Explained With Use Cases

eG Innovations

Amazon Web Services (AWS) is one of the most comprehensive and broadly adopted cloud service providers in the industry, offering over 200 fully featured services from data centers globally. A recent survey estimates that AWS is the largest cloud service provider and accounts for 32% of the worldwide cloud services market.

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Podcast panel: Understanding the Conversational Support Funnel

Intercom, Inc.

I’ve got various product managers reporting into me and we focus primarily in the support space. And what would be the best way to service that helpful guides, and what would be the best way to surface that content to the right customer at the right time? What follows is a lightly edited transcript of the episode.

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Deployment Choices for eG Enterprise

eG Innovations

In this model, you have full control over the manager and agents and no data leaves your infrastructure. Wherever you choose to locate your eG Manager, eG Enterprise does not and will never collect data from your systems. All data is secured within the customers’ AWS region of choice. or higher encryption, and similar features).

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Finding & Nurturing Top Talent | Elpie Bannister & Alex Yang | BoS Europe 2019

Business of Software Conference

So, whether that’s drug delivery in Ethiopia, cash transfers in Kenya, or maternal services in Bangladesh, we want them to be able to say that the amount of money that was spent resulted in exactly how many individuals were treated. Our precision data helps our partners maximise the impact of the resources that they are committing.