BrainMates

OCTOBER 20, 2024

The Customer Service Gap Model By ADRIENNE TAN In competitive markets, delivering superior customer value is a top priority. One of the critical tools that can help product managers improve customer satisfaction is the SERVQUAL model or Customer Service Gap model , a framework for identifying and addressing gaps in service delivery.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

Alchemer Mobile

OCTOBER 19, 2023

By combining questions and reports from different surveys, you can view feedback across touch points, timeframes, and audience segments within a single report view. This allows you to save time while you deliver better data to drive decisions.

Data Visualization 130

Data Visualization Product Research Customer Feedback User Testing 130

Reveal

AUGUST 24, 2022

Reveal Embedded Analytics. Businesses of all industries and all sizes incorporate embedded analytics technologies and capabilities into their own software, SaaS platforms, Angular apps , or other apps because of the tremendous benefits that they get. See Reveal in Action. CRM: Maximize customer lifetime value.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Telecommunications 98

Userpilot

AUGUST 26, 2024

Product data capture is essential for SaaS companies looking to understand user behavior, optimize user experiences, and drive product growth. From choosing the right data capture methods to navigating complex tools, SaaS companies must balance the need for detailed insights with the reality of technical constraints.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

Userpilot

AUGUST 30, 2023

Heat map tools allow you to track user actions on your website or app. In this article, we’ll cover the 10 best heat map tools to help you choose the one most suited to your business needs. TL;DR Heat map tools are data visualization tools that represent data values with color gradients.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Feedback Software 105

Userpilot

MARCH 5, 2025

LogRocket is a popular debugging tool among developers, thanks to features like session replay and error tracking that make it easy to diagnose technical issues affecting product operations. This way, you no longer have to watch the whole footage to find insights. That includes: Automatic data masking.

Data Visualization 52

Data Visualization Technical Review Analytic Tools Feedback Software 52

The Product Coalition

OCTOBER 1, 2022

But given the fact that this industry demands different touchpoints for its clients, it is only appropriate for insurance companies to make their services more accessible and in turn, keep track of their customers via mobile apps. Policy Details The elements of this feature can be guessed from the name itself. trillion USD by 2025.

Data Visualization 194

Data Visualization Development Artificial Inteligence Technical Review 194

UX Planet

MARCH 15, 2025

I love gathering data, analysing it and using it to justify design decisions. Its not just the time to do the actual research; its the time to plan, recruit, analyse and report. Sometimes its okay to rely on some analytics and heuristicsthere are often principles, patterns and precedents to fall back on for the work youredoing.

User Testing 76

User Testing Research Software Product Research Customer Experience 76

Intercom, Inc.

JANUARY 12, 2022

That stereotypical image of a room teeming with monitors and elaborate dashboards where all the decisions are made isn’t real, and it’s high time we move away from it. The fact of the matter is that data science, as a field, is still relatively new. Any insight from data analysis will only ever be as good as the data itself.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

Reveal

NOVEMBER 17, 2021

Reveal Embedded Analytics. While businesses continue making analytics and BI their top investment priority, new techniques, and trends emerge, making data analytics faster, easier, and even more powerful. . From this article, you’ll learn: What is augmented analytics ? Who is augmented analytics for?

Data Visualization 81

Data Visualization Analytic Tools Reporting Tools Research Software 81

Userpilot

MARCH 21, 2025

Memory Leak Detection & Resolution Are there any memory leaks present (use profiling tools)? Implement efficient data fetching. Use appropriate data formats. Background Process Management Are background tasks optimized for minimal battery and data usage? Implement HTTP and local data caching. Minimize steps.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

AUGUST 5, 2023

How can you leverage data tracking to get product growth insights ? Analyzing data is the key to achieving customer success and product growth. The actionable insights from the analyses will help you better understand the user journey, improve your company’s bottom line, and optimize the user experience.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 98

Intercom, Inc.

NOVEMBER 4, 2020

These tips apply broadly to many different conversational support tools , but if you’re an Intercom customer, they’re actionable today and require no engineering work. Resolution Bot can even help speed up self-service by offering relevant answers based on what customers are typing – before they even hit the enter key.

Customer Experience 228

Customer Experience Technical Review Data Visualization Outbound 228

Userpilot

JANUARY 15, 2025

Security challenges and what to look out for when choosing a session replay tool. Once installed, a session replay tool tracks these DOM modifications and sends the data to its servers for processing and storage. This granular insight makes it easy to understand user needs and enhance their experience.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

The Product Coalition

MAY 18, 2022

processes, tools, products, and services. Continuous improvement in the software outsourcing services faces challenges to the teams and team leaders and entails risks. Enterprises use continuous improvement in software development or data automation solutions. Read the article to know what it is?

Reporting Tools 148

Reporting Tools Software Developers Software Development Feedback Software 148

The Product Guy

NOVEMBER 13, 2018

Often, managers have “open door policies”, but this can be detrimental to your productivity if people are asking you questions all day. When your brain is less effective, you should schedule doing low-attention tasks such as inputting data, organizing, or writing non-important emails. Office Hours.

Customer Experience 312

Customer Experience Product Management Product Manager Data Visualization 312

Johanna Rothman

AUGUST 12, 2021

Some managers wanted to prevent Bad Things from happening in the organization, so they added policies or procedures. However, the policies and procedures increase friction and make it harder to get the Right Things done. It's time to start removing some of those policies and procedures. Yet, the policies and procedures remain.

Leadership 131

Leadership Technical Review Agile Travel 131

Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. However, AI tools also come with their own caveats. In this article, we will explore: How to leverage AI tools for customer success and retention. Best AI tools for customer success managers (CSMs).

Data Visualization 98

Data Visualization Analytic Tools Research Software Customer Experience 98

Userpilot

AUGUST 21, 2024

If you want to get the data you need without having to collect it first, Heap tracking features can capture in-app events automatically and make retroactive analysis a breeze. The main analytics tools Heap offers and how to use them effectively. You need to gather qualitative data as well.

Analytic Tools 101

Analytic Tools Data Visualization Feedback Software Events 101

Product Talk

OCTOBER 18, 2023

What tools should you use to test your assumptions? Do a data audit and examine the ethical assumptions related to your data policies. Data mining: the use of existing data to evaluate the inherent risk in an assumption. What tools should you use to test your assumptions?

Product Research 283

Product Research User Testing Testing Analytic Tools 283

The Product Coalition

JANUARY 23, 2022

This is writing code and/or using tools to automate the testing of mobile software?—?either such as automated tests to evaluate network traffic utilisation, memory management, and data storage. Use your product analytics or user research to identify the devices and mobile browsers that you need to support.

User Testing 200

User Testing Analytic Tools Feedback Software Research Software 200

Alchemer Mobile

SEPTEMBER 27, 2018

Customers have endless options when it comes to choosing new brands and services, which means their expectations are high. Most brands today may think they build products around their customers, but in reality, our data shows they only hear from less than 1% of their customer base , which we call the “vocal minority.”

Customer Feedback 203

Customer Feedback User Testing Customer Experience Data Visualization 203

Intercom, Inc.

MARCH 26, 2020

We have robust plans in place to ensure we continue to deliver the highest levels of technical and business service. We encouraged our global staff to work from home starting March 5th and extended this to a mandatory work-from-home policy on March 13th. Infrastructure services reliability. Health and safety.

Customer Experience 192

Customer Experience Data Visualization Travel User Testing 192

Mind the Product

AUGUST 16, 2019

At #mtpcon San Francisco, Brandon Chu, VP of Product at Shopify, provides some insight into what he considers the most interesting challenge in his career: managing platforms. There are three main types of platform: Developer platforms – these are operating systems and tools that enable developers to build products faster.

Data Visualization 188

Data Visualization Customer Experience Management Management 188

Userpilot

JULY 30, 2023

Because of how complex product management can be, it’s not hard to see why effective data sharing can be difficult to achieve throughout an entire organization. These obstacles result in data silos that lead to different departments having conflicting data and struggle to access data quickly. What are data silos?

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools Feedback Software 98

Roman Pichler

JUNE 4, 2018

Embracing new technologies like machine learning, micro services, big data, and Internet of Things (IoT) is part of that change, as is the introduction of agile practices including cross-functional and self-organising teams, DevOps, Scrum, and Kanban. We do software, not insurance policies.” What do mean?”

Product Management 246

Product Management Product Manager Weak Development Team Management 246

Intercom, Inc.

FEBRUARY 9, 2021

Our recent report showed that while 73% of support leaders say customer expectations are increasing, only 42% of them believe that they’re actually meeting those expectations. Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. And if their support expectations aren’t met?

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Atlassian

JANUARY 27, 2022

So Atlassian IT, together with its HR, Legal, Finance, and Tax teams, launched the Compensation Estimator, an employee self-service tool that calculates an individual employee’s estimated compensation based on differences between their current and intended locations. This allowed us to focus on the data and the integration touchpoints.

Data Visualization 74

Data Visualization Analytic Tools Feedback Software Technical Review 74

Alchemer Mobile

MARCH 26, 2021

To give you a general idea of where the mobile playing field is today, here are a few 2020 stats from our friends at App Annie : App Annie’s State of Mobile report is a fantastic place to start when looking for a general lay of the land and high-level stats. as well as from implicit data (favorited items, past purchasing behavior, etc.).

User Testing 257

User Testing Customer Experience Feedback Software Customer Feedback 257

Agile Velocity

MAY 27, 2020

The Kanban Method is a powerful way for Agile teams and organizations to visualize work, identify and eliminate bottlenecks, and achieve measurable operational improvements in throughput and quality. Visualize the work. A Kanban board can be maintained electronically within a tool or manually on a wall. Make Policies Explicit.

Data Visualization 106

Data Visualization Reporting Tools Feedback Software Product Research 106

Userpilot

MARCH 20, 2023

With so many companies prioritizing their customer service efforts for a good reason, we decided to list 13 emerging customer service trends that can help you exceed customer expectations and drive business growth. One of the foremost customer service trends today is offering self-service options.

Reporting Tools 98

Reporting Tools Data Visualization Analytic Tools Research Software 98

UX Studio: Product Management

SEPTEMBER 12, 2021

Undoubtedly, as data-driven systems become a bigger part of our lives, we also notice more when they fail. Social media filtering is probably one of the most common examples of data-driven systems at work. This decision led to lots of reports of discrimination. The many layers of data .

Research Software 138

Research Software Data Visualization Reporting Tools User Testing 138

eG Innovations

JULY 2, 2021

link] covers most of the FAQs about our licensing policy. We can deploy eG Enterprise either way: on-premises or as a SaaS service. More details of our SaaS service for Citrix monitoring are available here. to test the entire service delivery chain. Questions & Answers.

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

The Product Guy

SEPTEMBER 12, 2017

Analytics tools may tell you which features of your product a user has used. This is like visual design: one item that stands by itself and is large looks important. Many organizations have IT policies which forbid their employees from watching videos over the internet while at work. Analyze patterns of use.

Research Software 273

Research Software User Testing Analytic Tools Product Research 273

Reveal

AUGUST 17, 2022

Reveal Embedded Analytics. The business intelligence (BI) and data analytics world continue to undergo massive transformations every year. Spreadsheets finally yield their buried treasure and evolved into insightful data visualizations and interactive high-impact dashboards. So, what is to come?

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Research Software 59

Userpilot

MAY 6, 2024

You will learn what it is, how it differs from a user persona, what data it may contain, and how to create it for your product using a product analytics tool. Thanks to user profiling, you can offer personalized experiences, refine your marketing targeting, and extract data-driven insights to inform product development.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. Suddenly, the team got to know SOC 2 Reports all too well and realized just how burdensome and unscalable it could become, especially for high-growth startups. And that’s where people like Adam Markowitz come in.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211