Intercom, Inc.

APRIL 8, 2020

We’d like to share some insights from what we’ve learned so far about software delivery and operations over the past few weeks of working from home during COVID-19 , and how we as an engineering team have adjusted to this unprecedented, unpredictable situation.

Software Review 223

Software Review Customer Experience Systems Review Engineering 223

Userpilot

AUGUST 26, 2024

Product data capture is essential for SaaS companies looking to understand user behavior, optimize user experiences, and drive product growth. From choosing the right data capture methods to navigating complex tools, SaaS companies must balance the need for detailed insights with the reality of technical constraints.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

Userpilot

AUGUST 30, 2023

Heat map tools allow you to track user actions on your website or app. In this article, we’ll cover the 10 best heat map tools to help you choose the one most suited to your business needs. TL;DR Heat map tools are data visualization tools that represent data values with color gradients.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Feedback Software 105

Reveal

AUGUST 24, 2022

Reveal Embedded Analytics. Businesses of all industries and all sizes incorporate embedded analytics technologies and capabilities into their own software, SaaS platforms, Angular apps , or other apps because of the tremendous benefits that they get. See Reveal in Action. CRM: Maximize customer lifetime value.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Telecommunications 98

Intercom, Inc.

OCTOBER 19, 2022

As businesses grow and scale, they need to continue to earn and build on that trust in every way they can – but with rapidly expanding tech stacks, it’s not just their own company policies they need to monitor, it’s those of every company they partner with. Your data is our most critical asset. Data is kept safe at rest and in transit.

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

Product Talk

OCTOBER 18, 2023

What tools should you use to test your assumptions? Do a data audit and examine the ethical assumptions related to your data policies. Data mining: the use of existing data to evaluate the inherent risk in an assumption. What tools should you use to test your assumptions?

Product Research 289

Product Research User Testing Testing Analytic Tools 289

Reveal

NOVEMBER 17, 2021

Reveal Embedded Analytics. While businesses continue making analytics and BI their top investment priority, new techniques, and trends emerge, making data analytics faster, easier, and even more powerful. . From this article, you’ll learn: What is augmented analytics ? Who is augmented analytics for?

Data Visualization 81

Data Visualization Analytic Tools Reporting Tools Research Software 81

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. Suddenly, the team got to know SOC 2 Reports all too well and realized just how burdensome and unscalable it could become, especially for high-growth startups. And that’s where people like Adam Markowitz come in.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Userpilot

AUGUST 21, 2024

If you want to get the data you need without having to collect it first, Heap tracking features can capture in-app events automatically and make retroactive analysis a breeze. The main analytics tools Heap offers and how to use them effectively. You need to gather qualitative data as well.

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Analytic Tools Data Visualization Feedback Software Events 101

The Product Coalition

MARCH 25, 2022

Banking mobile apps, trading platforms, blockchain, contactless payments, NFT, financial data analysis-all these terms fall into the fintech category. CB Insights states that 41 fintech startups that are backed by venture capital are worth $154.1 Chime doesn’t charge anything for service, using ATMs and foreign transactions.

Research Software 155

Research Software Feedback Software Reporting Tools Data Visualization 155

The Product Coalition

NOVEMBER 29, 2022

The role of a mobile product manager is still relatively new, and it’s rapidly evolving due to the increased adoption of mobile devices. In 2023, more web-based businesses will be opting to develop mobile apps to build a loyal customer base, uncover more valuable user insights, and facilitate a more seamless user journey.

Analytic Tools 147

Analytic Tools Research Software Data Visualization Technical Review 147

Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. However, AI tools also come with their own caveats. In this article, we will explore: How to leverage AI tools for customer success and retention. Best AI tools for customer success managers (CSMs).

Data Visualization 98

Data Visualization Analytic Tools Research Software Customer Experience 98

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Userpilot

JULY 30, 2023

Because of how complex product management can be, it’s not hard to see why effective data sharing can be difficult to achieve throughout an entire organization. These obstacles result in data silos that lead to different departments having conflicting data and struggle to access data quickly. What are data silos?

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools Feedback Software 98

The Product Coalition

MARCH 6, 2023

Consequently, travel software development companies come up with a solution called travel management system. A travel management system is software that manages all aspects of your business travel. They are typically integrated with travel service providers, providing real-time rates, bookings, and trip logistics in one location.

Reporting Tools 143

Reporting Tools Travel Systems Review Data Visualization 143

The Product Coalition

MARCH 30, 2021

The pressure is only increasing due to the influence of the pandemic, as more consumers begin to shift their preference to the comforts of home. With that in mind, software quality comes to the fore. Unfortunately, within the eCommerce field, high-priced data breaches occur frequently due to the influx of pandemic-related web traffic.

Reporting Tools 129

Reporting Tools Technical Review User Testing Software Review 129

The Product Coalition

JANUARY 12, 2023

"Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. Digital transformation (DT) is the process of leveraging digital technologies and data to create value and gain a competitive edge in today’s rapidly changing digital economy.

Artificial Inteligence 158

Artificial Inteligence Data Visualization Analytic Tools Research Software 158

Mind the Product

MARCH 2, 2018

It seems to be a weekly occurrence that an organisation suffers some form of hack or data breach. To prepare for the forthcoming GDPR (I’ve written more about the GDPR’s impact separately) I’ve become my company’s data protection officer (DPO). Could anyone in my team afford a personal fine for a “deliberate” loss of data?

Data Visualization 127

Data Visualization Systems Review Software Review Customer Experience 127

eG Innovations

JULY 2, 2021

link] covers most of the FAQs about our licensing policy. We can deploy eG Enterprise either way: on-premises or as a SaaS service. More details of our SaaS service for Citrix monitoring are available here. to test the entire service delivery chain. Questions & Answers.

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

Revulytics

JANUARY 30, 2020

An audit suggests the reviewing party sees only an act of bad faith. But for software vendors, an audit has often been the traditional path to confirm whether a customer is complying with its software license agreement. While no one likes to be audited, most software vendors can be reluctant to conduct them. SAM Programs.

Data Visualization 15

Data Visualization Analytic Tools Reporting Tools Software Review 15

Userpilot

DECEMBER 22, 2021

Will AI transform Product Management in 2022 by allowing PMs to make a better use of user behavior data ? Will data privacy, culture and company values matter to customers more than ever, up to the point of swaying an their product decisions? Will we see a rise of AI-powered product personalization ?

Analytic Tools 143

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 143

Mind the Product

MARCH 12, 2020

In software product development, there is a growing demand for product managers to perform more tasks, do complex data analysis, and strategize with competing priorities. Product managers often use skills like strategic thinking, user research, product prioritization / backlog grooming, data analysis, and communication.

Product Research 239

Product Research User Testing Weak Development Team Customer Experience 239

Gainsight

MARCH 12, 2019

Just how accurate are online review aggregators, anyway? If you pull up Google or Yelp for a restaurant, say, you’ll get an aggregate of stars from one to five, the number of reviews counted, and any number of written reviews and qualitative feedback. So why should you care about SaaS reviews? You need SaaS reviews.

Feedback Software 73

Feedback Software Software Review Systems Review Data Visualization 73

The Product Coalition

JUNE 3, 2021

Prefer watching your insights? The data is inconclusive. Are you being data-driven? These statements distill thousands of data points into something much more straightforward and valuable for your leadership team. Dashboards of user behavior summarizing trends. Executives are pushing urgency.

Feedback Software 179

Feedback Software Data Visualization Research Software User Testing 179

Userpilot

JULY 5, 2022

What is a customer service gap and how do you close it? If you’re looking for a customer service gap definition, you are at the right place. We’ve prepared a comprehensive guide on this topic so that you will find all answers at once: what the customer service gap stands for. All of this is code-free. Let’s break it down.

Feedback Software 98

Feedback Software User Testing Research Software Customer Feedback 98

Atlassian

MARCH 8, 2022

Jira Service Management promises to unlock high-velocity teams. And both technical teams and the business departments they work with can benefit from Jira Service Management, especially HR teams. Jira Service Management is a vital piece of the solution for a couple reasons,” Paul says. In IT Service Management.

Data Visualization 87

Data Visualization Technical Review Management Management 87

Arkenea

JULY 4, 2024

Clinical data integration refers to the collection of information from various medical departments, third-party vendors, and payers, and to enable seamless data exchange. Apart from this, McKinsey reveals that digital and data capabilities are honing the future of healthcare, thus ameliorating care delivery.

Data Visualization 52

Data Visualization Analytic Tools Research Software Reporting Tools 52

Userpilot

FEBRUARY 2, 2023

Two of the top tools for content testing in SaaS are Userpilot and CrazyEgg. CrazyEgg is a heat mapping software with recordings, surveys, and A/B testing. Test the readability of your content with the Flesch Reading Ease Test, available in many content testing tools. Then, choose a testing method and your test participants.

User Testing 98

User Testing Research Software Feedback Software Product Research 98

Modus Create

NOVEMBER 7, 2024

Strategies to mitigate AI security and compliance risks By William Reyor Posted in Digital Transformation , Platform Published on: November 7, 2024 Last update: November 7, 2024 According to McKinsey, 65% of executives report that their organizations are exploring and implementing AI solutions.

Artificial Inteligence 40

Artificial Inteligence Reporting Tools Research Software Data Visualization 40

Usersnap

APRIL 2, 2023

As a SaaS business, we’re regularly trying new products and tools to help us with DevOps. We recently started to evaluate a lot of different SaaS monitoring tools and wanted to share some of our findings. You’ll find some thoughts about the following tools in this post. Every modern organization depends on software.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Mironov Consulting

DECEMBER 29, 2017

This week we feature an article by Patrick Thuot who shares an infographic about how customer service can help the retail industry. While these examples and suggestions might appear a little fleeting, one thing that will definitely encourage customers to return repeatedly is excellent customer service. Check out the graphic for more.

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Blog Data Visualization Customer Experience Software Review 83

Reveal

AUGUST 31, 2022

Reveal Embedded Analytics. Businesses of all industries and all sizes incorporate embedded analytics technologies and capabilities into their own software, SaaS platforms, Angular apps , or other apps because of the tremendous benefits that they get. See Reveal in Action. CRM: Maximize customer lifetime value.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Telecommunications 52

eG Innovations

AUGUST 4, 2022

Microsoft Azure Monitor used with services such as AVD) will usually include options to use both static and dynamic thresholds and occasionally combine them. In a large enterprise, a monitoring tool that provides visibility into the different network, server, and application tiers can collect millions of metrics.

Reporting Tools 87

Reporting Tools Data Visualization Artificial Inteligence Systems Review 87

Amplitude

AUGUST 8, 2019

My goal is to make it easier for companies to get up and running on Amplitude, so I spend a lot of time thinking about how our customers get data into our product and make sure that the data quality is good so that people can do analyses. Company A: Free-for-all Analytics. Company B: Highly Controlled Analytics.

Data Visualization 74

Data Visualization Analytic Tools Customer Experience Government 74

eG Innovations

JUNE 7, 2022

Logging and Auditing in IT Monitoring Tools. In this article, I will help you learn how to discover the auditing capabilities in IT monitoring tools. Role Based Access Control (RBAC) features are a de facto standard for monitoring tools. that may require you to have controls over all the tools you have in place.

Reporting Tools 52

Reporting Tools Data Visualization Systems Review Software Review 52

eG Innovations

SEPTEMBER 17, 2021

Many businesses therefore evaluate and use managed IT (Information Technology) services to stay competitive and meet their organization’s technical needs. A managed service provider (MSP) is a business that handles a customer’s IT infrastructure and/or end-user systems remotely, usually on a subscription basis.

Reporting Tools 52

Reporting Tools Data Visualization Technical Review Systems Review 52

Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Appcues or Spekit? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Let’s get started.

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Analytic Tools Feedback Software Research Software Software Review 52