How Policy Can Kill your IoT Product (Even Before You Launch It) with ChargePoint

Tech Product Management

In this episode of the IoT Product Leadership podcast, we discuss how policy can kill your IoT product even before you launch it. Director of Public Policy at ChargePoint, the world’s largest network of electric vehicle charging stations. Anthony is a seasoned expert on Public policy; specifically he is an expert on how policy impacts technology and business strategy.

What a return policy says about your marketing

Under10 Playbook

Quality is when the customer returns and the product doesn't.—Jim —Jim Taglieber, Miami Valley Steel Service Inc. Suppose you have a bad keyboard. The thing works but the lettering is faded or one key doesn’t work correctly. You want to get it fixed but you don’t want to be without it. My laptop keyboard broke. I called the manufacturer who was quite helpful. She quickly gave me a return authorization and even sent me a prepaid label for shipping.

The One Question You Need to Answer as a New Product Leader

UserVoice

Is it people, process, policies, vision, etc? Outline The One Question What Could Inhibit My Ability to Succeed? What do I have control over and what do I not? Do I have the influence i need to change things for the better?

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The Customer Isn't Always Right

Under10 Playbook

is now facing a breach of warranty lawsuit for the new policy. Many companies implement new policies after every unreasonable scenario. He said, “What you should have done…” and launched into a long policy discussion. Is our current policy vague?

Top 10 industries for monetizing data: Is yours one of them?

policies to retain safe. allowing providers to underwrite policies based on actual. Geolocation data Speed Insurance providers Usage-based insurance GPS tracking devices can monitor driver whereabouts, enabling insurance providers to offer usage-based policies. Monetizing the.

Digital Transformation and Product Management

Roman Pichler

Take, for example, an insurance policy that helps people protect their home, and the digital products that help customers select and buy the right policy. We do software, not insurance policies.” Recognise the Importance of Product Management.

Are Product Leaders Listening to Customers?

280 Group

Your customers expect you to ask them for feedback, and this feedback is a massive opportunity to essentially have an insurance policy on your roadmap, and to ultimately improve customer loyalty.

When to Launch? That’s the Question

Pragmatic Marketing

Every policy change means a change to the employee onboarding presentation, which results in new training requirements for instructors.

2018: Product Feedback Trends in B2B SaaS

The Product Coalition

SaaS companies are realizing that product feedback requires a business policy to properly manage expectations on both sides. We call it the Product Feedback Policy. Having a Product Feedback Policy dramatically improves your customer’s experience with your company.

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Guest Blog: Customer Service in Retail – Infographic

Mironov Consulting

Of course, excellent customer service doesn’t just happen; it requires training and it requires the position and viewpoint of customer service policy to be well-defined.

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Indicative is Ready for GDPR

Indicative

To comply with GDPR, we will have completed the following steps by May 25: Privacy Policy Update. In conjunction with our legal team, we have conducted a comprehensive review and update of our privacy policy to ensure that it meets GDPR standards.

Sense & Respond: The Farm Awakens by Jeff Gothelf & Josh Seiden

Mind the Product

When you enforce bad policy, people will work around that policy. But in certain situations they’re making bad policy decisions that put their customers in a quandary – they can choose between breaking the law or losing their crop.

Why Customer Success Managers Make Great Product Feedback Managers

The Product Coalition

You can send out an internal email to staff, and you can let your customers know by updating your Product Feedback Policy, or by creating one if you haven’t already got one. Here’s a handy template that walks you through creating a Product Feedback Policy.

Plan with Problems. Execute with Solutions.

Ask Benny

Minimal Backlog Policy Many things have been written about Zero Bug Policy and why it is good. How to build a roadmap while staying agile and lean, and why so many product teams do agile wrong.

Agile 78

Why Commitment Culture Wins by Damian Hughes

Mind the Product

Bureaucratic: organisations are run by middle management, often based on policy, procedures, rules and regulations. This could be related to Netflix, and its “don’t tolerate brilliant jerks” policy.

Implementing Consumption-Based Licensing: How Software Usage Analytics Can Help

Revulytics

Progressive, for instance, has an offering that monitors driving behavior with a plugin or mobile app and takes that data into account when calculating payments versus leveraging only the actuarial calculations that are traditionally used to form policies. It is one of the factors driving changes in software licensing policies for enterprise software – including the demand for policies that meter software usage and charge for it based on consumption.

F Customer Feedback

The Product Coalition

Here’s 3 top practical tips to get your started: Get a Product Feedback Policy in place Create a feedback library Communicate back So first off, make sure you create a Product Feedback Policy.

“I’ll Quit Unless…”

Mironov Consulting

So a more straightforward employee might say “I’ve been offered a job at Company X with more money and better title and generous work-from-home policy. (This post isn’t specific to product management, but a manager’s view of problematic communications.

Data Protection: How to Prepare for GDPR by Creating a Culture of Stewardship

Mind the Product

As I mentioned in the GDPR article I believe a product person is the best placed to help a business implement a strong data protection policy – as you’ll have an understanding of how the data is used, and you’ll need to make sure any new features you roll out are compliant. Keep a clean desk policy in the office (i.e. the company moving the data around) must have a strong policy. Online payment provider Stripe, for example, has an excellent policy which covers this.

How Squarespace Addressed its Hidden Customer Segments

Mind the Product

Second, they considered the idea of changing policies, because the business models that they used didn’t always work for pro users. Next, they changed their policies.

How Can Product Managers Handle User Privacy

The Product Coalition

Product Managers focus on how best to collect and exploit user data before creating a system to protect user privacy or write a privacy policy. Good UX and product practice means making privacy policies accessible, and this is what the GDPR now makes legally binding.

Reducing Legal Exposure in Software License Auditing, a Data-Driven Approach

Revulytics

While the rulings and settlements were in SAP’s favor, the resultant widespread media coverage and “feedback” from the customer community was not as favorable, and ultimately, the vendor changed its licensing policies in response.

Want to Land Speaking Engagements? Here’s How

Pragmatic Marketing

It’s important to keep in mind that most events have a policy of not paying speakers other than the keynote speaker, and possibly one or two featured speakers.

GDPR: Who Should be Your Data Protection Officer?

Mind the Product

As the newly crowned DPO at my company I believe a product person is the best placed to help a business implement a strong data protection policy in readiness for GDPR next year: after all, a product person should have an overview of the business and know where data is used. Likewise your privacy policies and data protection policies may need to be reviewed. If there is appetite I’ll add some sample policies and risk registers to the Mind the Product Slack channels.

Product Love Podcast: Steve Johnson, author of Under10 Playbook

ProductCraft

Privacy Policy. Skip to content. ProductCraft by Pendo. Subscribe. Best Practices. Perspectives. Profiles. Debates. Podcast. ProductStack. Podcast. Product Love Podcast: Steve Johnson, author of Under10 Playbook. By Eric Boduch – Aug. 7, 2018.

Digitally Transforming Language, One Buzzword at a Time

ProductCraft

Privacy Policy. Skip to content. ProductCraft by Pendo. Subscribe. Best Practices. Perspectives. Profiles. Debates. Podcast. ProductStack. Esoteria. Digitally Transforming Language, One Buzzword at a Time. By Tricia Cervenan – Aug. 3, 2018. Share Post: Monday, July 30, 2018.

California’s GDPR: The Impact of New Privacy Regulations on Product Teams

Pragmatic Marketing

Review (or define) your policies, roles and responsibilities for data management. Update your privacy policies (again). They say what starts in California, for better or worse, has an inclination to spread to the rest of the country. This may well be true of the Golden State’s new privacy regulation - the California Consumer Privacy Act (CCPA) of 2018.

California’s GDPR: The Impact of New Privacy Regulations on Product Teams

Pragmatic Marketing

Review (or define) your policies, roles and responsibilities for data management. Update your privacy policies (again). They say what starts in California, for better or worse, has an inclination to spread to the rest of the country. This may well be true of the Golden State’s new privacy regulation - the California Consumer Privacy Act (CCPA) of 2018.

20 expert opinions on UI design trends for 2018

Userzoom

Allowing people to tick a box saying they’ve read a privacy policy will no longer cut it. Ensuring that people truly understand the policy will create new design challenges that I am personally looking forward to.”

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Product Managers Start To Understand The Power Of Online Reviews

The Accidental Product Manager

In order to limit this from happening, the online retailer Amazon has recently implemented a policy that states that only customer accounts that have spent at least $50 can leave reviews. It turns out that people read online reviews before making a purchase Image Credit: Wies van Erp.

Women in Product

svpg

I consider this one of the best new conferences for software engineers, and last year they had a very visible policy of non-discrimination, but this year they went further and offered “diversity scholarships” to try to actively increase the representation from under-represented groups. To me, that’s an example of not just having a policy against discrimination, but proactively working for meaningful change.

Juggling with priorities

The Product Coalition

Prioritization of bugs by policy The gist of it is in establishing the rules which define how quickly a bug should be fixed. Product managers are playing both strategy and tactics. Strategically, you set the long-term goals that inform the roadmap.

Launching Complex Products in International Markets

Mind the Product

How do you manage return policies within a delivery supply chain that stretches across several countries? Tax, legal documents, data privacy, pricing, billing, cancellation policies and recruitment will all vary from country to country.

Engineering Burnout: What it is and how Experimentation and Continuous Delivery can help

Split

For those further removed from individual contributors, you should find ways to make yourself available – holding skip-level meetings, having an open door policy, or even extending an open invitation any time you go for coffee can encourage greater visibility with teammates throughout the organization. Recently I had the pleasure of speaking with a panel of talented technology leaders on the topic of burnout within engineering organizations.

The Modern Product Team Part II: On Being Data-Driven

ProductCraft

Privacy Policy. Skip to content. ProductCraft by Pendo. Subscribe. Best Practices. Perspectives. Profiles. Debates. Podcast. ProductStack. Perspectives. The Modern Product Team Part II: On Being Data-Driven. By Adrienne Gajownik – Aug. 14, 2018.

Improving the UX of Your Terms and Conditions Page (and 6 Easy Ways To Do It)

Mind the Product

Along with a website privacy policy and About Us page, a terms and conditions page helps send trust signals to Google. Prospective students can find the specific policies they need without any hassle.

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The 7 Most Fascinating Tech Talks of Propelify Innovation Festival

Indicative

He referenced Facebook’s previous policy to label certain articles “disputed,” which had been shown to have the potential to backfire. Indicative visited the 2018 Propelify Innovation Festival on May 17th.

How to Deliver Impactful Customer References

Pragmatic Marketing

Your pool of reference customers is likely already limited because many companies have policies that prevent them from participating in them. Every product manager eventually gets an urgent customer reference request from a sales rep looking to help them win that key deal.

3 Simple Reasons your Support Team Should Never Manage Product Feedback

The Product Coalition

If you have a good Product Feedback Policy in place, everyone knows what to expect. Step #1 Create a Product Feedback Policy (PFP). You can generally separate the tickets your Support team receives into three distinct categories.

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Plan with Problems. Execute with Solutions.

The Product Coalition

Minimal Backlog Policy Many things have been written about Zero Bug Policy and why it is effective. How to build a roadmap while staying agile and lean, and why so many product teams do agile wrong.