How Policy Can Kill your IoT Product (Even Before You Launch It) with ChargePoint

Tech Product Management

In this episode of the IoT Product Leadership podcast, we discuss how policy can kill your IoT product even before you launch it. Director of Public Policy at ChargePoint, the world’s largest network of electric vehicle charging stations. Anthony is a seasoned expert on Public policy; specifically he is an expert on how policy impacts technology and business strategy.

What a return policy says about your marketing

Under10 Playbook

Quality is when the customer returns and the product doesn't.—Jim —Jim Taglieber, Miami Valley Steel Service Inc. Suppose you have a bad keyboard. The thing works but the lettering is faded or one key doesn’t work correctly. You want to get it fixed but you don’t want to be without it. My laptop keyboard broke. I called the manufacturer who was quite helpful. She quickly gave me a return authorization and even sent me a prepaid label for shipping.

4 Steps for Designing a Healthy Interconnective Infrastructure

Lead on Purpose

It is important to realize that it doesn’t only encompass interpersonal relationships, it also incorporates your communication channels, organizational structure, policies, procedures, … Continue reading → Integrity Trust Innovation performance relationships strategyGuest post by Yvette Bethel Your interconnective infrastructure is the framework that facilitates interpersonal and other work relationships.

The One Question You Need to Answer as a New Product Leader


Is it people, process, policies, vision, etc? Outline The One Question What Could Inhibit My Ability to Succeed? What do I have control over and what do I not? Do I have the influence i need to change things for the better?

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Product Takeoff

Product Takeoff

Just six days later , Tesla announced a new policy at supercharger stations across the US designed to correct the issue.

Vision 212

The Customer Isn't Always Right

Under10 Playbook

is now facing a breach of warranty lawsuit for the new policy. Many companies implement new policies after every unreasonable scenario. He said, “What you should have done…” and launched into a long policy discussion. Is our current policy vague?

How to Choose a Safer Analytics SDK for your Mobile App


Some SDKs have a nasty habit of picking up users private data, and when this happens your app may be technically breaching Google Play store privacy restrictions, App Store’s new privacy policy and GDPR. Google Play / iTunes Policy Violation. First read the following policies.

How to make a company’s processes transparent?

The Product Coalition

Therefore, when a company is looking for a partner, the one with the most transparent policy will win the race. Security Security is a crucial part of the transparency policy. TETRA We consider software products and systems quality as an additional point of our transparency policy.

2018: Product Feedback Trends in B2B SaaS

The Product Coalition

SaaS companies are realizing that product feedback requires a business policy to properly manage expectations on both sides. We call it the Product Feedback Policy. Having a Product Feedback Policy dramatically improves your customer’s experience with your company.

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Are Product Leaders Listening to Customers?

280 Group

Your customers expect you to ask them for feedback, and this feedback is a massive opportunity to essentially have an insurance policy on your roadmap, and to ultimately improve customer loyalty.

Sense & Respond: The Farm Awakens by Jeff Gothelf & Josh Seiden

Mind the Product

When you enforce bad policy, people will work around that policy. But in certain situations they’re making bad policy decisions that put their customers in a quandary – they can choose between breaking the law or losing their crop.

How to Close the Loop With Customer Feedback


A great way of setting expectations is by creating a Product Feedback Policy (PFP) and sharing it with your customers. You can then share your policy with your customers, fellow employees, and even make it publicly available if you want to.

Why Commitment Culture Wins by Damian Hughes

Mind the Product

Bureaucratic: organisations are run by middle management, often based on policy, procedures, rules and regulations. This could be related to Netflix, and its “don’t tolerate brilliant jerks” policy.

Guest Blog: Customer Service in Retail – Infographic

Mironov Consulting

Of course, excellent customer service doesn’t just happen; it requires training and it requires the position and viewpoint of customer service policy to be well-defined.

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Indicative is Ready for GDPR


To comply with GDPR, we will have completed the following steps by May 25: Privacy Policy Update. In conjunction with our legal team, we have conducted a comprehensive review and update of our privacy policy to ensure that it meets GDPR standards.

Recruiting Tech Specialists for Research: Why it’s Hard and How to Make it Work.

Generation Focus

Professional environments in tech often have a lot of security and privacy policies in place for employees, which can make them hesitant to participate in research. If you have ever needed to recruit technical profiles for research, then you probably know that this is a challenging group to reach.

Citrix Troubleshooting 101: Frequently Asked Questions

eG Innovations

Take a look at the “Optimized for WAN” Citrix policy template within Citrix Studio, which will give pointers to configuring policy settings that can help improve performance over WAN. Other things to investigate is drive maps and printer mapping via Group Policy.

How Squarespace Addressed its Hidden Customer Segments

Mind the Product

Second, they considered the idea of changing policies, because the business models that they used didn’t always work for pro users. Next, they changed their policies.

Plan with Problems. Execute with Solutions.

Ask Benny

Minimal Backlog Policy Many things have been written about Zero Bug Policy and why it is good. How to build a roadmap while staying agile and lean, and why so many product teams do agile wrong.

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Executive Director’s Perspective on how to become a product manager

Product Management Unpacked

The product plan should allow for differing international positioning, where applicable, formulated by the international marketing organization, and its activities should be consistent with the policies, procedures, and overall corporate marketing strategy.”.

Data Protection: How to Prepare for GDPR by Creating a Culture of Stewardship

Mind the Product

As I mentioned in the GDPR article I believe a product person is the best placed to help a business implement a strong data protection policy – as you’ll have an understanding of how the data is used, and you’ll need to make sure any new features you roll out are compliant. Keep a clean desk policy in the office (i.e. the company moving the data around) must have a strong policy. Online payment provider Stripe, for example, has an excellent policy which covers this.

Implementing Consumption-Based Licensing: How Software Usage Analytics Can Help


Progressive, for instance, has an offering that monitors driving behavior with a plugin or mobile app and takes that data into account when calculating payments versus leveraging only the actuarial calculations that are traditionally used to form policies. It is one of the factors driving changes in software licensing policies for enterprise software – including the demand for policies that meter software usage and charge for it based on consumption.

7 Free Citrix Optimization and Monitoring Tools That You Cannot Do Without

eG Innovations

Microsoft Group Policy settings. Citrix Group Policy settings. Ensuring that a Citrix infrastructure is working well is no easy job! Here are several free tools and scripts that can help you with your daily activities. #1

How Does Product Management Give you the Best Chance of a Successful Digital Transformation?

Mind the Product

Regardless of company policies, employees are now so used to using their own devices to manage their day-to-day personal activities, they will either continue to do so when working (without the necessary security provisions required to comply with data privacy regulations and company policies) or become increasingly frustrated at the lack of mobile solutions available to them.

When to Launch? That’s the Question

Pragmatic Marketing

Every policy change means a change to the employee onboarding presentation, which results in new training requirements for instructors.

GDPR: Who Should be Your Data Protection Officer?

Mind the Product

As the newly crowned DPO at my company I believe a product person is the best placed to help a business implement a strong data protection policy in readiness for GDPR next year: after all, a product person should have an overview of the business and know where data is used. Likewise your privacy policies and data protection policies may need to be reviewed. If there is appetite I’ll add some sample policies and risk registers to the Mind the Product Slack channels.

4 Keys to Empowering Your Product Team

Mind the Product

We talk so much about empowering people because all of our policies and procedures have taken so much of their power away. Empowerment. It’s a word that business leaders often use to fire up their teams.

F Customer Feedback

The Product Coalition

Here’s 3 top practical tips to get your started: Get a Product Feedback Policy in place Create a feedback library Communicate back So first off, make sure you create a Product Feedback Policy.

eG Enterprise Staffing Guidelines for Citrix Digital Workspace Services

eG Innovations

eG Administrator – Administers the eG Console and database, performs user management, sets policies for alarm, test, threshold, agent/license and configuration management. Manage Thresholds / Alarm / Maintenance / Mail Policies.

Why Customer Success Managers Make Great Product Feedback Managers

The Product Coalition

You can send out an internal email to staff, and you can let your customers know by updating your Product Feedback Policy, or by creating one if you haven’t already got one. Here’s a handy template that walks you through creating a Product Feedback Policy.

How Can Product Managers Handle User Privacy

The Product Coalition

Product Managers focus on how best to collect and exploit user data before creating a system to protect user privacy or write a privacy policy. Good UX and product practice means making privacy policies accessible, and this is what the GDPR now makes legally binding.

Product Trends to Watch in 2019

Mind the Product

I began my journey into systems thinking as a grad student studying public policy at NYU and I’ve been on the look-out for interesting thinkers in the space ever since. As 2019 gets underway, I’ve been enjoying taking stock of what we saw at Mind the Product Training over 2018. As a product manager I’m always looking for signals and patterns, and evaluating what early trends could mean for my products, and now for product practice.

Launching Complex Products in International Markets

Mind the Product

How do you manage return policies within a delivery supply chain that stretches across several countries? Tax, legal documents, data privacy, pricing, billing, cancellation policies and recruitment will all vary from country to country.

Improving the UX of Your Terms and Conditions Page (and 6 Easy Ways To Do It)

Mind the Product

Along with a website privacy policy and About Us page, a terms and conditions page helps send trust signals to Google. Prospective students can find the specific policies they need without any hassle.

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Product-Wide Software Licensing Strategy That Drives Compliance


The chain of events set in motion by SAP’s actions against so-called “indirect access” (where 5,800 users utilized SAP ’ s software engine on a single license through a third party application) was front-page news in the world of enterprise software compliance.

“I’ll Quit Unless…”

Mironov Consulting

So a more straightforward employee might say “I’ve been offered a job at Company X with more money and better title and generous work-from-home policy. (This post isn’t specific to product management, but a manager’s view of problematic communications.

What future role will brokers have within insurance marketplaces?


I want to be able to quote when I am right in front of the client and secure prices and enroll as soon as the premium is agreed on as to not waste time or give the decision maker time to go back on their word or not answer a follow up call and never get the policies.”

What the Newest Review Data Means for SaaS Companies


Dig deeper, and you may find responses from the restaurant, a policy for filtering out bogus responses (usually through a combination of software and human intervention), an easy way for you to leave your own review, and maybe an explanation of the methodology.

Women in Product


I consider this one of the best new conferences for software engineers, and last year they had a very visible policy of non-discrimination, but this year they went further and offered “diversity scholarships” to try to actively increase the representation from under-represented groups. To me, that’s an example of not just having a policy against discrimination, but proactively working for meaningful change.

Reducing Legal Exposure in Software License Auditing, a Data-Driven Approach


While the rulings and settlements were in SAP’s favor, the resultant widespread media coverage and “feedback” from the customer community was not as favorable, and ultimately, the vendor changed its licensing policies in response.