INDUSTRY INSIGHTS YOUR PEERS ARE READING
Second, they considered the idea of changing policies, because the business models that they used didn’t always work for pro users. Next, they changed their policies. MORE
SaaS companies are realizing that product feedback requires a business policy to properly manage expectations on both sides. We call it the Product Feedback Policy. Having a Product Feedback Policy dramatically improves your customer’s experience with your company. MORE
The product plan should allow for differing international positioning, where applicable, formulated by the international marketing organization, and its activities should be consistent with the policies, procedures, and overall corporate marketing strategy.”. MORE
Just six days later , Tesla announced a new policy at supercharger stations across the US designed to correct the issue. MORE
To comply with GDPR, we will have completed the following steps by May 25: Privacy Policy Update. In conjunction with our legal team, we have conducted a comprehensive review and update of our privacy policy to ensure that it meets GDPR standards. MORE
Every policy change means a change to the employee onboarding presentation, which results in new training requirements for instructors. MORE
Along with a website privacy policy and About Us page, a terms and conditions page helps send trust signals to Google. Prospective students can find the specific policies they need without any hassle. MORE
A great way of setting expectations is by creating a Product Feedback Policy (PFP) and sharing it with your customers. You can then share your policy with your customers, fellow employees, and even make it publicly available if you want to. MORE
I began my journey into systems thinking as a grad student studying public policy at NYU and I’ve been on the look-out for interesting thinkers in the space ever since. As 2019 gets underway, I’ve been enjoying taking stock of what we saw at Mind the Product Training over 2018. As a product manager I’m always looking for signals and patterns, and evaluating what early trends could mean for my products, and now for product practice. MORE
Microsoft Group Policy settings. Citrix Group Policy settings. Ensuring that a Citrix infrastructure is working well is no easy job! Here are several free tools and scripts that can help you with your daily activities. #1 MORE
Take a look at the “Optimized for WAN” Citrix policy template within Citrix Studio, which will give pointers to configuring policy settings that can help improve performance over WAN. Other things to investigate is drive maps and printer mapping via Group Policy. MORE
Product Managers focus on how best to collect and exploit user data before creating a system to protect user privacy or write a privacy policy. Good UX and product practice means making privacy policies accessible, and this is what the GDPR now makes legally binding. MORE
We talk so much about empowering people because all of our policies and procedures have taken so much of their power away. Empowerment. It’s a word that business leaders often use to fire up their teams. MORE
In this episode of the IoT Product Leadership podcast, we discuss how policy can kill your IoT product even before you launch it. Director of Public Policy at ChargePoint, the world’s largest network of electric vehicle charging stations. Anthony is a seasoned expert on Public policy; specifically he is an expert on how policy impacts technology and business strategy. MORE
Of course, excellent customer service doesn’t just happen; it requires training and it requires the position and viewpoint of customer service policy to be well-defined. MORE
When you enforce bad policy, people will work around that policy. But in certain situations they’re making bad policy decisions that put their customers in a quandary – they can choose between breaking the law or losing their crop. MORE
So a more straightforward employee might say “I’ve been offered a job at Company X with more money and better title and generous work-from-home policy. (This post isn’t specific to product management, but a manager’s view of problematic communications. MORE
Take, for example, an insurance policy that helps people protect their home, and the digital products that help customers select and buy the right policy. We do software, not insurance policies.” Recognise the Importance of Product Management. MORE
is now facing a breach of warranty lawsuit for the new policy. Many companies implement new policies after every unreasonable scenario. He said, “What you should have done…” and launched into a long policy discussion. Is our current policy vague? MORE
eG Administrator – Administers the eG Console and database, performs user management, sets policies for alarm, test, threshold, agent/license and configuration management. Manage Thresholds / Alarm / Maintenance / Mail Policies. MORE
It is important to realize that it doesn’t only encompass interpersonal relationships, it also incorporates your communication channels, organizational structure, policies, procedures, … Continue reading → Integrity Trust Innovation performance relationships strategyGuest post by Yvette Bethel Your interconnective infrastructure is the framework that facilitates interpersonal and other work relationships. MORE
I want to be able to quote when I am right in front of the client and secure prices and enroll as soon as the premium is agreed on as to not waste time or give the decision maker time to go back on their word or not answer a follow up call and never get the policies.” MORE
Professional environments in tech often have a lot of security and privacy policies in place for employees, which can make them hesitant to participate in research. If you have ever needed to recruit technical profiles for research, then you probably know that this is a challenging group to reach. MORE
As I mentioned in the GDPR article I believe a product person is the best placed to help a business implement a strong data protection policy – as you’ll have an understanding of how the data is used, and you’ll need to make sure any new features you roll out are compliant. Keep a clean desk policy in the office (i.e. the company moving the data around) must have a strong policy. Online payment provider Stripe, for example, has an excellent policy which covers this. MORE
Dig deeper, and you may find responses from the restaurant, a policy for filtering out bogus responses (usually through a combination of software and human intervention), an easy way for you to leave your own review, and maybe an explanation of the methodology. MORE
Progressive, for instance, has an offering that monitors driving behavior with a plugin or mobile app and takes that data into account when calculating payments versus leveraging only the actuarial calculations that are traditionally used to form policies. It is one of the factors driving changes in software licensing policies for enterprise software – including the demand for policies that meter software usage and charge for it based on consumption. MORE
How do you manage return policies within a delivery supply chain that stretches across several countries? Tax, legal documents, data privacy, pricing, billing, cancellation policies and recruitment will all vary from country to country. MORE
Bureaucratic: organisations are run by middle management, often based on policy, procedures, rules and regulations. This could be related to Netflix, and its “don’t tolerate brilliant jerks” policy. MORE
Regardless of company policies, employees are now so used to using their own devices to manage their day-to-day personal activities, they will either continue to do so when working (without the necessary security provisions required to comply with data privacy regulations and company policies) or become increasingly frustrated at the lack of mobile solutions available to them. MORE
I consider this one of the best new conferences for software engineers, and last year they had a very visible policy of non-discrimination, but this year they went further and offered “diversity scholarships” to try to actively increase the representation from under-represented groups. To me, that’s an example of not just having a policy against discrimination, but proactively working for meaningful change. MORE
Here’s 3 top practical tips to get your started: Get a Product Feedback Policy in place Create a feedback library Communicate back So first off, make sure you create a Product Feedback Policy. MORE
The chain of events set in motion by SAP’s actions against so-called “indirect access” (where 5,800 users utilized SAP ’ s software engine on a single license through a third party application) was front-page news in the world of enterprise software compliance. MORE
While the rulings and settlements were in SAP’s favor, the resultant widespread media coverage and “feedback” from the customer community was not as favorable, and ultimately, the vendor changed its licensing policies in response. MORE
As the newly crowned DPO at my company I believe a product person is the best placed to help a business implement a strong data protection policy in readiness for GDPR next year: after all, a product person should have an overview of the business and know where data is used. Likewise your privacy policies and data protection policies may need to be reviewed. If there is appetite I’ll add some sample policies and risk registers to the Mind the Product Slack channels. MORE
You can send out an internal email to staff, and you can let your customers know by updating your Product Feedback Policy, or by creating one if you haven’t already got one. Here’s a handy template that walks you through creating a Product Feedback Policy. MORE
Therefore, when a company is looking for a partner, the one with the most transparent policy will win the race. Security Security is a crucial part of the transparency policy. TETRA We consider software products and systems quality as an additional point of our transparency policy. MORE
Your customers expect you to ask them for feedback, and this feedback is a massive opportunity to essentially have an insurance policy on your roadmap, and to ultimately improve customer loyalty. MORE
Some SDKs have a nasty habit of picking up users private data, and when this happens your app may be technically breaching Google Play store privacy restrictions, App Store’s new privacy policy and GDPR. Google Play / iTunes Policy Violation. First read the following policies. MORE
Quality is when the customer returns and the product doesn't.—Jim —Jim Taglieber, Miami Valley Steel Service Inc. Suppose you have a bad keyboard. The thing works but the lettering is faded or one key doesn’t work correctly. You want to get it fixed but you don’t want to be without it. My laptop keyboard broke. I called the manufacturer who was quite helpful. She quickly gave me a return authorization and even sent me a prepaid label for shipping. MORE
Policies Related Topics Tech Product Management
OCTOBER 2, 2018
In this episode of the IoT Product Leadership podcast, we discuss how policy can kill your IoT product even before you launch it. Director of Public Policy at ChargePoint, the world’s largest network of electric vehicle charging stations. Anthony is a seasoned expert on Public policy; specifically he is an expert on how policy impacts technology and business strategy.
Under10 Playbook
NOVEMBER 2, 2016
Quality is when the customer returns and the product doesn't.—Jim —Jim Taglieber, Miami Valley Steel Service Inc. Suppose you have a bad keyboard. The thing works but the lettering is faded or one key doesn’t work correctly. You want to get it fixed but you don’t want to be without it. My laptop keyboard broke. I called the manufacturer who was quite helpful. She quickly gave me a return authorization and even sent me a prepaid label for shipping.
Lead on Purpose
MARCH 27, 2019
It is important to realize that it doesn’t only encompass interpersonal relationships, it also incorporates your communication channels, organizational structure, policies, procedures, … Continue reading → Integrity Trust Innovation performance relationships strategyGuest post by Yvette Bethel Your interconnective infrastructure is the framework that facilitates interpersonal and other work relationships.
UserVoice
AUGUST 7, 2018
Is it people, process, policies, vision, etc? Outline The One Question What Could Inhibit My Ability to Succeed? What do I have control over and what do I not? Do I have the influence i need to change things for the better?
Product Takeoff
MARCH 19, 2019
Just six days later , Tesla announced a new policy at supercharger stations across the US designed to correct the issue.
Under10 Playbook
FEBRUARY 15, 2018
is now facing a breach of warranty lawsuit for the new policy. Many companies implement new policies after every unreasonable scenario. He said, “What you should have done…” and launched into a long policy discussion. Is our current policy vague?
|
Appsee
NOVEMBER 8, 2018
Some SDKs have a nasty habit of picking up users private data, and when this happens your app may be technically breaching Google Play store privacy restrictions, App Store’s new privacy policy and GDPR. Google Play / iTunes Policy Violation. First read the following policies.
The Product Coalition
MAY 2, 2019
Therefore, when a company is looking for a partner, the one with the most transparent policy will win the race. Security Security is a crucial part of the transparency policy. TETRA We consider software products and systems quality as an additional point of our transparency policy.
The Product Coalition
SEPTEMBER 5, 2018
SaaS companies are realizing that product feedback requires a business policy to properly manage expectations on both sides. We call it the Product Feedback Policy. Having a Product Feedback Policy dramatically improves your customer’s experience with your company.
280 Group
JANUARY 15, 2019
Your customers expect you to ask them for feedback, and this feedback is a massive opportunity to essentially have an insurance policy on your roadmap, and to ultimately improve customer loyalty.
Mind the Product
SEPTEMBER 22, 2017
When you enforce bad policy, people will work around that policy. But in certain situations they’re making bad policy decisions that put their customers in a quandary – they can choose between breaking the law or losing their crop.
|
Gainsight
MARCH 27, 2019
A great way of setting expectations is by creating a Product Feedback Policy (PFP) and sharing it with your customers. You can then share your policy with your customers, fellow employees, and even make it publicly available if you want to.
Mind the Product
OCTOBER 3, 2018
Bureaucratic: organisations are run by middle management, often based on policy, procedures, rules and regulations. This could be related to Netflix, and its “don’t tolerate brilliant jerks” policy.
Mironov Consulting
DECEMBER 29, 2017
Of course, excellent customer service doesn’t just happen; it requires training and it requires the position and viewpoint of customer service policy to be well-defined.
Indicative
MAY 1, 2018
To comply with GDPR, we will have completed the following steps by May 25: Privacy Policy Update. In conjunction with our legal team, we have conducted a comprehensive review and update of our privacy policy to ensure that it meets GDPR standards.
Generation Focus
APRIL 4, 2019
Professional environments in tech often have a lot of security and privacy policies in place for employees, which can make them hesitant to participate in research. If you have ever needed to recruit technical profiles for research, then you probably know that this is a challenging group to reach.
eG Innovations
FEBRUARY 25, 2019
Take a look at the “Optimized for WAN” Citrix policy template within Citrix Studio, which will give pointers to configuring policy settings that can help improve performance over WAN. Other things to investigate is drive maps and printer mapping via Group Policy.
Mind the Product
APRIL 16, 2018
Second, they considered the idea of changing policies, because the business models that they used didn’t always work for pro users. Next, they changed their policies.
Ask Benny
JULY 16, 2018
Minimal Backlog Policy Many things have been written about Zero Bug Policy and why it is good. How to build a roadmap while staying agile and lean, and why so many product teams do agile wrong.
Product Management Unpacked
JULY 19, 2018
The product plan should allow for differing international positioning, where applicable, formulated by the international marketing organization, and its activities should be consistent with the policies, procedures, and overall corporate marketing strategy.”.
Mind the Product
MARCH 2, 2018
As I mentioned in the GDPR article I believe a product person is the best placed to help a business implement a strong data protection policy – as you’ll have an understanding of how the data is used, and you’ll need to make sure any new features you roll out are compliant. Keep a clean desk policy in the office (i.e. the company moving the data around) must have a strong policy. Online payment provider Stripe, for example, has an excellent policy which covers this.
Revulytics
SEPTEMBER 26, 2017
Progressive, for instance, has an offering that monitors driving behavior with a plugin or mobile app and takes that data into account when calculating payments versus leveraging only the actuarial calculations that are traditionally used to form policies. It is one of the factors driving changes in software licensing policies for enterprise software – including the demand for policies that meter software usage and charge for it based on consumption.
eG Innovations
FEBRUARY 20, 2019
Microsoft Group Policy settings. Citrix Group Policy settings. Ensuring that a Citrix infrastructure is working well is no easy job! Here are several free tools and scripts that can help you with your daily activities. #1
Mind the Product
FEBRUARY 19, 2019
Regardless of company policies, employees are now so used to using their own devices to manage their day-to-day personal activities, they will either continue to do so when working (without the necessary security provisions required to comply with data privacy regulations and company policies) or become increasingly frustrated at the lack of mobile solutions available to them.
Pragmatic Marketing
JANUARY 13, 2019
Every policy change means a change to the employee onboarding presentation, which results in new training requirements for instructors.
Mind the Product
NOVEMBER 30, 2017
As the newly crowned DPO at my company I believe a product person is the best placed to help a business implement a strong data protection policy in readiness for GDPR next year: after all, a product person should have an overview of the business and know where data is used. Likewise your privacy policies and data protection policies may need to be reviewed. If there is appetite I’ll add some sample policies and risk registers to the Mind the Product Slack channels.
Mind the Product
MAY 21, 2019
We talk so much about empowering people because all of our policies and procedures have taken so much of their power away. Empowerment. It’s a word that business leaders often use to fire up their teams.
The Product Coalition
OCTOBER 22, 2018
Here’s 3 top practical tips to get your started: Get a Product Feedback Policy in place Create a feedback library Communicate back So first off, make sure you create a Product Feedback Policy.
eG Innovations
MARCH 18, 2019
eG Administrator – Administers the eG Console and database, performs user management, sets policies for alarm, test, threshold, agent/license and configuration management. Manage Thresholds / Alarm / Maintenance / Mail Policies.
The Product Coalition
JANUARY 13, 2019
You can send out an internal email to staff, and you can let your customers know by updating your Product Feedback Policy, or by creating one if you haven’t already got one. Here’s a handy template that walks you through creating a Product Feedback Policy.
The Product Coalition
JUNE 17, 2018
Product Managers focus on how best to collect and exploit user data before creating a system to protect user privacy or write a privacy policy. Good UX and product practice means making privacy policies accessible, and this is what the GDPR now makes legally binding.
Mind the Product
JANUARY 22, 2019
I began my journey into systems thinking as a grad student studying public policy at NYU and I’ve been on the look-out for interesting thinkers in the space ever since. As 2019 gets underway, I’ve been enjoying taking stock of what we saw at Mind the Product Training over 2018. As a product manager I’m always looking for signals and patterns, and evaluating what early trends could mean for my products, and now for product practice.
Mind the Product
FEBRUARY 1, 2017
How do you manage return policies within a delivery supply chain that stretches across several countries? Tax, legal documents, data privacy, pricing, billing, cancellation policies and recruitment will all vary from country to country.
Mind the Product
OCTOBER 20, 2017
Along with a website privacy policy and About Us page, a terms and conditions page helps send trust signals to Google. Prospective students can find the specific policies they need without any hassle.
Revulytics
MARCH 13, 2019
The chain of events set in motion by SAP’s actions against so-called “indirect access” (where 5,800 users utilized SAP ’ s software engine on a single license through a third party application) was front-page news in the world of enterprise software compliance.
Mironov Consulting
NOVEMBER 18, 2018
So a more straightforward employee might say “I’ve been offered a job at Company X with more money and better title and generous work-from-home policy. (This post isn’t specific to product management, but a manager’s view of problematic communications.
AlphaHQ
JULY 23, 2017
I want to be able to quote when I am right in front of the client and secure prices and enroll as soon as the premium is agreed on as to not waste time or give the decision maker time to go back on their word or not answer a follow up call and never get the policies.”
Gainsight
MARCH 12, 2019
Dig deeper, and you may find responses from the restaurant, a policy for filtering out bogus responses (usually through a combination of software and human intervention), an easy way for you to leave your own review, and maybe an explanation of the methodology.
svpg
APRIL 12, 2016
I consider this one of the best new conferences for software engineers, and last year they had a very visible policy of non-discrimination, but this year they went further and offered “diversity scholarships” to try to actively increase the representation from under-represented groups. To me, that’s an example of not just having a policy against discrimination, but proactively working for meaningful change.
Revulytics
DECEMBER 4, 2018
While the rulings and settlements were in SAP’s favor, the resultant widespread media coverage and “feedback” from the customer community was not as favorable, and ultimately, the vendor changed its licensing policies in response.
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