How Policy Can Kill your IoT Product (Even Before You Launch It) with ChargePoint

Daniel Elizalde IoT Blog

In this episode of the IoT Product Leadership podcast, we discuss how policy can kill your IoT product even before you launch it. Director of Public Policy at ChargePoint, the world’s largest network of electric vehicle charging stations. Anthony is a seasoned expert on Public policy; specifically he is an expert on how policy impacts technology and business strategy.

What a return policy says about your marketing

Under10 Playbook

Quality is when the customer returns and the product doesn't.—Jim —Jim Taglieber, Miami Valley Steel Service Inc. Suppose you have a bad keyboard. The thing works but the lettering is faded or one key doesn’t work correctly. You want to get it fixed but you don’t want to be without it. My laptop keyboard broke. I called the manufacturer who was quite helpful. She quickly gave me a return authorization and even sent me a prepaid label for shipping.

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8 Citrix Virtual Apps and Desktops Policies You Should Consider Tweaking

eG Innovations

You thought about what policies should apply in the environment, however you can’t possibly know them all. There are many policies available. There are a couple of policy settings, though, that I’d like to make you aware of specifically. Citrix Policy Name.

4 Steps for Designing a Healthy Interconnective Infrastructure

Lead on Purpose

It is important to realize that it doesn’t only encompass interpersonal relationships, it also incorporates your communication channels, organizational structure, policies, procedures, … Continue reading → Integrity Trust Innovation performance relationships strategyGuest post by Yvette Bethel Your interconnective infrastructure is the framework that facilitates interpersonal and other work relationships.

The One Question You Need to Answer as a New Product Leader

UserVoice

Is it people, process, policies, vision, etc? Outline The One Question What Could Inhibit My Ability to Succeed? What do I have control over and what do I not? Do I have the influence i need to change things for the better?

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The Customer Isn't Always Right

Under10 Playbook

is now facing a breach of warranty lawsuit for the new policy. Many companies implement new policies after every unreasonable scenario. He said, “What you should have done…” and launched into a long policy discussion. Is our current policy vague?

Product Takeoff

Product Takeoff

Just six days later , Tesla announced a new policy at supercharger stations across the US designed to correct the issue.

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Data in the News: A Win for User Privacy, a Setback for Business Analytics and Personalization

Indicative

Cookies have always been included in digital security and privacy debates so it shouldn’t come as a surprise that Apple and Google continue to create and reinforce policies for web browser cookies to find the right balance between privacy and business. What are the new policies?

January Product Update

Indicative

We encourage our customers review our Terms of Service ( here ) and our Privacy Policy ( here ) to familiarize themselves with our personal information and data protection policies. We’ve launched some features that we think you’ll love.

Digital Transformation and Product Management

Roman Pichler

Take, for example, an insurance policy that helps people protect their home, and the digital products that help customers select and buy the right policy. We do software, not insurance policies.” Recognise the Importance of Product Management.

Sense & Respond: The Farm Awakens by Jeff Gothelf & Josh Seiden

Mind the Product

When you enforce bad policy, people will work around that policy. But in certain situations they’re making bad policy decisions that put their customers in a quandary – they can choose between breaking the law or losing their crop.

California Consumer Privacy Act (CCPA) and user analytics: What you need to know

Mixpanel

Since the legislation passed last year by a landslide in both state houses, Mixpanel has been working hard on updating our privacy policies and also helping our customers meet their CCPA obligations. Our Privacy Policy explains in depth what information we collect and how we use it.

Sleeping Giants – Nandini Jammi on The Product Experience

Mind the Product

Acceptable use policies. Acceptable use policies. Nandini Jammi started out in product marketing and growth, but after the US elections in 2016 her career took an unexpected turn when she joined Sleeping Giants, an organisation that aims to make bigotry and sexism less profitable.

Dear Strategy 102: Staying Loyal to Your Loyal Customers

Dear Strategy

This particular company has a price matching guarantee, so I called to get an adjustment, but was quickly told that, because it was Black Friday, their normal price matching policies didn’t apply. On this episode of Dear Strategy, we answer the following question….

Plan with Problems. Execute with Solutions.

Ask Benny

Minimal Backlog Policy Many things have been written about Zero Bug Policy and why it is effective. How to build a roadmap while staying agile and lean, and why so many product teams do agile wrong.

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Staying Loyal to Your Loyal Customers

Dear Strategy

This particular company has a price matching guarantee, so I called to get an adjustment, but was quickly told that, because it was Black Friday, their normal price matching policies didn’t apply. As we announced in our last post , we’re starting off the new year with a brand-new format!

Why Commitment Culture Wins by Damian Hughes

Mind the Product

Bureaucratic: organisations are run by middle management, often based on policy, procedures, rules and regulations. This could be related to Netflix, and its “don’t tolerate brilliant jerks” policy.

Sleeping Giants – Nandini Jammi on The Product Experience

Mind the Product

Acceptable use policies. Acceptable use policies. Nandini Jammi started out in product marketing and growth, but after the US elections in 2016 her career took an unexpected turn when she joined Sleeping Giants, an organisation that aims to make bigotry and sexism less profitable.

Are Product Leaders Listening to Customers?

280 Group

Your customers expect you to ask them for feedback, and this feedback is a massive opportunity to essentially have an insurance policy on your roadmap, and to ultimately improve customer loyalty.

2018: Product Feedback Trends in B2B SaaS

The Product Coalition

SaaS companies are realizing that product feedback requires a business policy to properly manage expectations on both sides. We call it the Product Feedback Policy. Having a Product Feedback Policy dramatically improves your customer’s experience with your company.

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Data Protection: How to Prepare for GDPR by Creating a Culture of Stewardship

Mind the Product

As I mentioned in the GDPR article I believe a product person is the best placed to help a business implement a strong data protection policy – as you’ll have an understanding of how the data is used, and you’ll need to make sure any new features you roll out are compliant. Keep a clean desk policy in the office (i.e. the company moving the data around) must have a strong policy. Online payment provider Stripe, for example, has an excellent policy which covers this.

How to Choose a Safer Analytics SDK for your Mobile App

Appsee

Some SDKs have a nasty habit of picking up users private data, and when this happens your app may be technically breaching Google Play store privacy restrictions, App Store’s new privacy policy and GDPR. Google Play / iTunes Policy Violation. First read the following policies.

Coupons and Exclusions

Dear Strategy

So, to dissuade retailers from passing along their heavily discounted prices into the marketplace, manufacturers will typically implement pricing policies with their retailers to help maintain some level of control.

How to make a company’s processes transparent?

The Product Coalition

Therefore, when a company is looking for a partner, the one with the most transparent policy will win the race. Security Security is a crucial part of the transparency policy. TETRA We consider software products and systems quality as an additional point of our transparency policy.

GDPR: Who Should be Your Data Protection Officer?

Mind the Product

As the newly crowned DPO at my company I believe a product person is the best placed to help a business implement a strong data protection policy in readiness for GDPR next year: after all, a product person should have an overview of the business and know where data is used. Likewise your privacy policies and data protection policies may need to be reviewed. If there is appetite I’ll add some sample policies and risk registers to the Mind the Product Slack channels.

How Insurance Companies Can Use Tech to Better Service Their Clients and Agents

Innovatemap

Their policy, payments, and claims need to be organized and easily accessible. What Your Agents Want: Information about you and your policies at their fingertips. Technology flows and ebbs with the changing times and changing preferences.

The Top 10 Metrics a Citrix Administrator Must Monitor in Their Environment

eG Innovations

Logon times can be controlled by effectively using and managing Group Policies, only applying the settings a user/desktop or application needs to run and to be secure.

When to Launch? That’s the Question

Pragmatic Marketing

Every policy change means a change to the employee onboarding presentation, which results in new training requirements for instructors.

Executive Director’s Perspective on how to become a product manager

Product Management Unpacked

The product plan should allow for differing international positioning, where applicable, formulated by the international marketing organization, and its activities should be consistent with the policies, procedures, and overall corporate marketing strategy.”.

How to Close the Loop With Customer Feedback

Gainsight

A great way of setting expectations is by creating a Product Feedback Policy (PFP) and sharing it with your customers. You can then share your policy with your customers, fellow employees, and even make it publicly available if you want to.

How Squarespace Addressed its Hidden Customer Segments

Mind the Product

Second, they considered the idea of changing policies, because the business models that they used didn’t always work for pro users. Next, they changed their policies.

How Does Product Management Give you the Best Chance of a Successful Digital Transformation?

Mind the Product

Regardless of company policies, employees are now so used to using their own devices to manage their day-to-day personal activities, they will either continue to do so when working (without the necessary security provisions required to comply with data privacy regulations and company policies) or become increasingly frustrated at the lack of mobile solutions available to them.

Indicative is Ready for GDPR

Indicative

To comply with GDPR, we will have completed the following steps by May 25: Privacy Policy Update. In conjunction with our legal team, we have conducted a comprehensive review and update of our privacy policy to ensure that it meets GDPR standards.

Launching Complex Products in International Markets

Mind the Product

How do you manage return policies within a delivery supply chain that stretches across several countries? Tax, legal documents, data privacy, pricing, billing, cancellation policies and recruitment will all vary from country to country.

Implementing Consumption-Based Licensing: How Software Usage Analytics Can Help

Revulytics

Progressive, for instance, has an offering that monitors driving behavior with a plugin or mobile app and takes that data into account when calculating payments versus leveraging only the actuarial calculations that are traditionally used to form policies. It is one of the factors driving changes in software licensing policies for enterprise software – including the demand for policies that meter software usage and charge for it based on consumption.