The Product Coalition

OCTOBER 1, 2022

In an insurance app, this is the place where customers get to view all their information in a single place like their personal details, customer ids, policy number, reminders about due payments, etc. With a mobile app, user engagement will increase and if your policies are good enough then your clientele will too.

Data Visualization 208

Data Visualization Development Artificial Inteligence Technical Review 208

Product Culture

NOVEMBER 20, 2024

Subscribe to my weekly Nano-letter: Sign Up Subscribe to One Thing Weekly Name * First Name Last Name Email * Our Privacy Policy * You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bruce@productculture.com. We will treat your information with respect.

Roadmap 90

Roadmap Naming Reference Events 90

Roman Pichler

JUNE 4, 2018

Take, for example, an insurance policy that helps people protect their home, and the digital products that help customers select and buy the right policy. Then align the physical and digital assets to create a consistent user experience, no matter if the policy is bought online or in a branch, for instance. What do mean?”

Product Management 258

Product Management Product Manager Weak Development Team Management 258

Lenny Rachitsky

MAY 11, 2025

Previously, he spent nearly eight years at Palantir, working as a forward-deployed engineer. His work at Palantir ranged from accelerating the Covid-19 response to applying AI to drug discovery to optimizing aircraft manufacturing at Airbus.

Research Software 114

Research Software Feedback Software User Testing Data Visualization 114

Intercom, Inc.

MARCH 26, 2020

We encouraged our global staff to work from home starting March 5th and extended this to a mandatory work-from-home policy on March 13th. In addition to our temporary work-from-home policies, we suspended business travel and visitors to our offices beginning on March 5. . Infrastructure services reliability. Moving forward.

Customer Experience 192

Customer Experience Data Visualization Travel User Testing 192

Mind the Product

AUGUST 16, 2019

While tight restrictions and policies may help earn trust with consumers, it can have the opposite effect on developers. Your purpose, policy, and business model must be aligned. Your purpose, policy, and business model must be aligned. Lesson 2: Earn Trust With Developers. So how do you earn trust with your developers?

Data Visualization 188

Data Visualization Customer Experience Management Management 188

The Product Coalition

FEBRUARY 3, 2022

2: Clear Policies. Most discussions of remote work start with a discussion of policy. The role policies play is to enable and support the culture. Every policy you put in place should have the aim of creating a better remote work culture. It’s role is to automate and track policies. They support the culture.

Technical Review 158

Technical Review Software Review Feedback Software Customer Experience 158

Product Culture

FEBRUARY 5, 2025

Subscribe to my weekly Nano-letter: Sign Up Subscribe to One Thing Weekly Name * First Name Last Name Email * Our Privacy Policy * You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bruce@productculture.com. We will treat your information with respect.

Naming 90

Naming Branding Books Information 90

Intercom, Inc.

APRIL 28, 2021

This team can take on the everyday management of your infrastructure costs, for example: Developing a savings plan policy for your top-tier infrastructure. Assessing optimizations of wide-scale operations, e.g. choosing the right auto-scaling policies for your workloads.

Data Visualization 211

Data Visualization Reporting Tools Government Customer Experience 211

Mind the Product

MARCH 17, 2020

I mean obviously no… But it turns out that when you start looking into it, that this one freaking little icon that looked so “Oh it’s 5 seconds, we’ll just draw it in there”… it turns into you’re going to have to hire more people, write a policy guide, and create an entire admin system for [it].

Product Research 47

Product Research Research Software Customer Experience Feedback Software 47

The Product Guy

MARCH 23, 2018

So many companies have policies and practices that prohibit people from learning and experimenting. Bureaucracy is my least favorite part of Product Management. Even if you are an excellent Product Manager, you’re only as good as the environment you are in. I’ve worked in quite a few of these companies, and have found it very frustrating.

Product Management 244

Product Management Product Manager Management Management 244

Intercom, Inc.

MARCH 25, 2021

This HIPAA attestation examination was performed by an independent Certified Public Account firm, who reviewed our HIPAA policies, procedures and controls and assessed them for conformance against the HIPAA Security and HITECH breach notification rule requirements. More than 500k healthcare conversations are powered daily.

Healthcare 268

Healthcare Data Visualization Reporting Tools Technical Review 268

Intercom, Inc.

MARCH 16, 2020

We extended this to a mandatory work from home policy on March 13th and this will remain in place until at least the end of day on Friday, April 10th. This mandatory work from home policy is a precautionary and proactive measure to reduce exposure to Covid-19 and to keep our employees and communities safe.

Travel 160

Travel Customer Experience Development 160

Mind the Product

AUGUST 16, 2023

I started my career in the life sciences with the goal of one day pursuing academic research and advocating for evidence-based science education and policies. I am Vice President of Product at Forbes and my path to product has not been linear.

Product Research 172

Product Research Education Product Strategy Leadership 172

The Product Coalition

MARCH 6, 2023

60% of business travelers don’t even understand the benefits of their travel policy. When surveyed, 98% of travel managers claim the most significant metrics are policy compliance, travel experience, and expenditure. Flexible travel policies The travel policy is one of the most significant aspects of a travel management system.

Reporting Tools 143

Reporting Tools Travel Systems Review Data Visualization 143

Intercom, Inc.

NOVEMBER 4, 2020

Banners are a useful and unobtrusive way to highlight essential need-to-know information as your customers navigate around your site – such as cut-off dates for guaranteed delivery, holiday return policies, and even your company’s COVID-19 precautions – so your customers don’t need to contact your team or go digging to find important information.

Customer Experience 228

Customer Experience Technical Review Data Visualization Outbound 228

Product Innovation Educators

OCTOBER 14, 2024

Before using AI, check your organization’s policy to make sure you’re in compliance. Before using AI, check your organization’s policy to make sure you’re in compliance. Be careful when using AI, especially with sensitive information. Be careful when using AI, especially with sensitive information.

Artificial Inteligence 243

Artificial Inteligence Research Software Data Visualization Reporting Tools 243

The Product Coalition

SEPTEMBER 28, 2022

Using the ‘Kernel’ from Richard Rumelt’s ‘Good Strategy/Bad Strategy’, specifically insights and developing a guiding policy allows you to enable your team and avoid micro-managing. Leadership’s role is to set a framework (or guiding policy ) to allow for good decisions and therefore good actions. I can train indoors or outdoors.

Weak Development Team 148

Weak Development Team Product Strategy Strategy Product Research 148

Product Culture

NOVEMBER 27, 2024

Subscribe to my weekly Nano-letter: Sign Up Subscribe to One Thing Weekly Name * First Name Last Name Email * Our Privacy Policy * You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bruce@productculture.com. We will treat your information with respect.

Naming 52

Naming Framework Events Information 52

Product Culture

JANUARY 8, 2025

Subscribe to my weekly Nano-letter: Sign Up Subscribe to One Thing Weekly Name * First Name Last Name Email * Our Privacy Policy * You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bruce@productculture.com. We will treat your information with respect.

Workshop 52

Workshop Roadmap Naming Presentation 52

The Product Coalition

JANUARY 16, 2022

Have a communication policy outlined for your team There are so many enterprise tools available today ranging from email to instant messaging. Establishing a communication policy for your team can go a long way?—?set This can quickly get extremely complex and noisy for PMs to have to navigate conversations with different stakeholders.

Product Management 198

Product Management Product Manager Document Leadership 198

Intercom, Inc.

JANUARY 29, 2020

On the other hand, reassuring them that the decision reflects your company policy or product vision can quell their frustration while still making them feel heard. Imagine if a customer writes in with an urgent feature request – if they feel this is due to a sloppy oversight, you will only stoke their anger.

Customer Experience 284

Customer Experience User Testing Customer Feedback Feedback Software 284

Product Culture

APRIL 30, 2025

Subscribe to my weekly Nano-letter: Sign Up Subscribe to One Thing Weekly Name * First Name Last Name Email * Our Privacy Policy * You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bruce@productculture.com. We will treat your information with respect.

Weak Development Team 52

Weak Development Team Reporting Tools Finance Naming 52

Lenny Rachitsky

MAY 21, 2024

Create a policy for yourself (and then tell them the policy): This trick has helped me a ton. I created policies for myself like “I don’t do talks/podcasts/events/etc.” ” When I tell people that’s my policy, they totally understand and move on.

Events 122

Events Messaging Strategy 122

Mind the Product

OCTOBER 3, 2018

Bureaucratic: organisations are run by middle management, often based on policy, procedures, rules and regulations. This could be related to Netflix, and its “don’t tolerate brilliant jerks” policy. Without them the culture becomes dysfunctional. Engineering: organisations recruit technically brilliant people.

Research Software 172

Research Software Feedback Software Product Research Leadership 172

The Product Coalition

JULY 26, 2022

DAOs also arguably end the concept of bureaucracy, automating decisions through smart contracts and transferring the administer powers such as voting rights and proposals for policy changes to every member, not for some specific designation like CEO or board of directors. What are DAO-enabled NFT platforms?

Technical Review 147

Technical Review Systems Review Government Customer Experience 147

NextBigWhat

JANUARY 13, 2025

Via The post OpenAI reveals AI policy proposals to best China, protect kids: This is a race America can and must win appeared first on nextbigwhat. OpenAI, the company behind ChatGPT, has released its “Economic Blueprint” for AI to outcompete China, boost economic prosperity and benefit U.S.

ChatGPT 52

ChatGPT Education 52

Product Culture

NOVEMBER 13, 2024

Subscribe to my weekly Nano-letter: Sign Up Subscribe to One Thing Weekly Name * First Name Last Name Email * Our Privacy Policy * You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bruce@productculture.com. We will treat your information with respect.

Roadmap 52

Roadmap Naming User Testing Product Research 52

The Product Guy

NOVEMBER 13, 2018

Often, managers have “open door policies”, but this can be detrimental to your productivity if people are asking you questions all day. Your can focus your attention on current tasks without distraction, because you know you’ve set aside time to address all of your emails later in the day. Office Hours.

Customer Experience 312

Customer Experience Product Management Product Manager Data Visualization 312

Product Culture

JANUARY 1, 2025

Subscribe to my weekly Nano-letter: Sign Up Subscribe to One Thing Weekly Name * First Name Last Name Email * Our Privacy Policy * You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bruce@productculture.com. We will treat your information with respect.

Roadmap 52

Roadmap Naming Startups Information 52

Product Management Unpacked

JULY 16, 2020

I’m passionate about spreading the word so that we have more human-centered products, services, policies and laws in the world.”. Great Product Managers recognize both things and work to co-create solutions with their customers; but, co-creation is foreign to many of us.

Product Research 182

Product Research User Testing Product Management Research Software 182

Product Talk

MAY 18, 2022

Another example involved a bank that had strong company policies that meant their product teams were not allowed to talk to customers. After a couple of weeks where they weren’t able to get anything on their calendars, I asked them if anyone had any doctors or nurses in their family or personal network. I suggested they start there.

User Testing 282

User Testing Customer Experience Customer Feedback Product Research 282

Product Talk

MARCH 17, 2020

Today, in response to COVID-19 , many companies are instituting mandatory work-from-home policies. Product teams should be co-located. This is an often-repeated “truth” in our industry. This is making co-location impossible for many teams. Thankfully, this “truth” was already on its way to being retired.

Product Research 309

Product Research Document Customer Experience Reference 309

BrainMates

OCTOBER 20, 2024

The Policy Gap Gap between Management Perception and Service Quality Specifications This gap occurs when internal policies or product standards do not fully translate customer needs into actionable guidelines for the product team.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

Mind the Product

FEBRUARY 19, 2019

Internal pressure comes from the team members who are delivering company objectives.

White Paper 165

White Paper Analytic Tools Technical Review Data Visualization 165

Product Culture

APRIL 16, 2025

Subscribe to my weekly Nano-letter: Sign Up Subscribe to One Thing Weekly Name * First Name Last Name Email * Our Privacy Policy * You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bruce@productculture.com. We will treat your information with respect.

Finance 52

Finance Customer Experience Naming Roadmap 52