How Policy Can Kill your IoT Product (Even Before You Launch It) with ChargePoint

Daniel Elizalde IoT Blog

In this episode of the IoT Product Leadership podcast, we discuss how policy can kill your IoT product even before you launch it. Director of Public Policy at ChargePoint, the world’s largest network of electric vehicle charging stations. Anthony is a seasoned expert on Public policy; specifically he is an expert on how policy impacts technology and business strategy.

What a return policy says about your marketing

Under10 Playbook

Quality is when the customer returns and the product doesn't.—Jim —Jim Taglieber, Miami Valley Steel Service Inc. Suppose you have a bad keyboard. The thing works but the lettering is faded or one key doesn’t work correctly. You want to get it fixed but you don’t want to be without it. My laptop keyboard broke. I called the manufacturer who was quite helpful. She quickly gave me a return authorization and even sent me a prepaid label for shipping.

4 Steps for Designing a Healthy Interconnective Infrastructure

Lead on Purpose

It is important to realize that it doesn’t only encompass interpersonal relationships, it also incorporates your communication channels, organizational structure, policies, procedures, … Continue reading → Integrity Trust Innovation performance relationships strategyGuest post by Yvette Bethel Your interconnective infrastructure is the framework that facilitates interpersonal and other work relationships.

The One Question You Need to Answer as a New Product Leader


Is it people, process, policies, vision, etc? Outline The One Question What Could Inhibit My Ability to Succeed? What do I have control over and what do I not? Do I have the influence i need to change things for the better?

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Platform Management by Brandon Chu

Mind the Product

While tight restrictions and policies may help earn trust with consumers, it can have the opposite effect on developers. Your purpose, policy, and business model must be aligned.

The Customer Isn't Always Right

Under10 Playbook

is now facing a breach of warranty lawsuit for the new policy. Many companies implement new policies after every unreasonable scenario. He said, “What you should have done…” and launched into a long policy discussion. Is our current policy vague?

Product Takeoff

Product Takeoff

Just six days later , Tesla announced a new policy at supercharger stations across the US designed to correct the issue.

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Digital Transformation and Product Management

Roman Pichler

Take, for example, an insurance policy that helps people protect their home, and the digital products that help customers select and buy the right policy. We do software, not insurance policies.” Recognise the Importance of Product Management.

How to Choose a Safer Analytics SDK for your Mobile App


Some SDKs have a nasty habit of picking up users private data, and when this happens your app may be technically breaching Google Play store privacy restrictions, App Store’s new privacy policy and GDPR. Google Play / iTunes Policy Violation. First read the following policies.

Sense & Respond: The Farm Awakens by Jeff Gothelf & Josh Seiden

Mind the Product

When you enforce bad policy, people will work around that policy. But in certain situations they’re making bad policy decisions that put their customers in a quandary – they can choose between breaking the law or losing their crop.

2018: Product Feedback Trends in B2B SaaS

The Product Coalition

SaaS companies are realizing that product feedback requires a business policy to properly manage expectations on both sides. We call it the Product Feedback Policy. Having a Product Feedback Policy dramatically improves your customer’s experience with your company.

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The Top 10 Metrics a Citrix Administrator Must Monitor in Their Environment

eG Innovations

Logon times can be controlled by effectively using and managing Group Policies, only applying the settings a user/desktop or application needs to run and to be secure.

Are Product Leaders Listening to Customers?

280 Group

Your customers expect you to ask them for feedback, and this feedback is a massive opportunity to essentially have an insurance policy on your roadmap, and to ultimately improve customer loyalty.

Why Commitment Culture Wins by Damian Hughes

Mind the Product

Bureaucratic: organisations are run by middle management, often based on policy, procedures, rules and regulations. This could be related to Netflix, and its “don’t tolerate brilliant jerks” policy.

How to make a company’s processes transparent?

The Product Coalition

Therefore, when a company is looking for a partner, the one with the most transparent policy will win the race. Security Security is a crucial part of the transparency policy. TETRA We consider software products and systems quality as an additional point of our transparency policy.

Dads, Parental Leave is for You Too!


I took advantage of the flexible nature of our policy at Amplitude and was able to take four weeks of leave when he was first born, and another four weeks just after he turned one. In July of 2017 my wife and I welcomed our first child, our son Cameron.

When to Launch? That’s the Question

Pragmatic Marketing

Every policy change means a change to the employee onboarding presentation, which results in new training requirements for instructors.

How to Close the Loop With Customer Feedback


A great way of setting expectations is by creating a Product Feedback Policy (PFP) and sharing it with your customers. You can then share your policy with your customers, fellow employees, and even make it publicly available if you want to.

Guest Blog: Customer Service in Retail – Infographic

Mironov Consulting

Of course, excellent customer service doesn’t just happen; it requires training and it requires the position and viewpoint of customer service policy to be well-defined.

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Top 8 Active Directory Performance Problems and How to Solve Them

eG Innovations

Password policies are also enforced through Active Directory. An Active Directory forest (AD forest) is the top most logical container in an Active Directory configuration that contains domains, users, computers, and group policies. Group Policy Issues. 3 Group Policy Issues.

Data Protection: How to Prepare for GDPR by Creating a Culture of Stewardship

Mind the Product

As I mentioned in the GDPR article I believe a product person is the best placed to help a business implement a strong data protection policy – as you’ll have an understanding of how the data is used, and you’ll need to make sure any new features you roll out are compliant. Keep a clean desk policy in the office (i.e. the company moving the data around) must have a strong policy. Online payment provider Stripe, for example, has an excellent policy which covers this.

Atomic Welcomes an IT Operations Engineer and a Delivery Lead

Atomic Spin PM

in Information, Economics, Management, and Policy from the University of Michigan. This spring, Atomic gained a Delivery Lead in Ann Arbor and an IT Operations Engineer in Grand Rapids.

How Squarespace Addressed its Hidden Customer Segments

Mind the Product

Second, they considered the idea of changing policies, because the business models that they used didn’t always work for pro users. Next, they changed their policies.

Indicative is Ready for GDPR


To comply with GDPR, we will have completed the following steps by May 25: Privacy Policy Update. In conjunction with our legal team, we have conducted a comprehensive review and update of our privacy policy to ensure that it meets GDPR standards.

Plan with Problems. Execute with Solutions.

Ask Benny

Minimal Backlog Policy Many things have been written about Zero Bug Policy and why it is good. How to build a roadmap while staying agile and lean, and why so many product teams do agile wrong.

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Implementing Consumption-Based Licensing: How Software Usage Analytics Can Help


Progressive, for instance, has an offering that monitors driving behavior with a plugin or mobile app and takes that data into account when calculating payments versus leveraging only the actuarial calculations that are traditionally used to form policies. It is one of the factors driving changes in software licensing policies for enterprise software – including the demand for policies that meter software usage and charge for it based on consumption.

How Machine Learning Transforms Insurance

Oren Steinberg

this is expected to grow as we see more millennials maturing out of their parents’ policies; Getting started with machine learning is becoming VERY easy: open source frameworks, accelerated hardware, pre-trained models available via API’s, validated algorithms, explosion of online training.

Executive Director’s Perspective on how to become a product manager

Product Management Unpacked

The product plan should allow for differing international positioning, where applicable, formulated by the international marketing organization, and its activities should be consistent with the policies, procedures, and overall corporate marketing strategy.”.

GDPR: Who Should be Your Data Protection Officer?

Mind the Product

As the newly crowned DPO at my company I believe a product person is the best placed to help a business implement a strong data protection policy in readiness for GDPR next year: after all, a product person should have an overview of the business and know where data is used. Likewise your privacy policies and data protection policies may need to be reviewed. If there is appetite I’ll add some sample policies and risk registers to the Mind the Product Slack channels.

How Does Product Management Give you the Best Chance of a Successful Digital Transformation?

Mind the Product

Regardless of company policies, employees are now so used to using their own devices to manage their day-to-day personal activities, they will either continue to do so when working (without the necessary security provisions required to comply with data privacy regulations and company policies) or become increasingly frustrated at the lack of mobile solutions available to them.

Recruiting Tech Specialists for Research: Why it’s Hard and How to Make it Work.

Generation Focus

Professional environments in tech often have a lot of security and privacy policies in place for employees, which can make them hesitant to participate in research. If you have ever needed to recruit technical profiles for research, then you probably know that this is a challenging group to reach.

Citrix Troubleshooting 101: Frequently Asked Questions

eG Innovations

Take a look at the “Optimized for WAN” Citrix policy template within Citrix Studio, which will give pointers to configuring policy settings that can help improve performance over WAN. Other things to investigate is drive maps and printer mapping via Group Policy.

Improving the UX of Your Terms and Conditions Page (and 6 Easy Ways To Do It)

Mind the Product

Along with a website privacy policy and About Us page, a terms and conditions page helps send trust signals to Google. Prospective students can find the specific policies they need without any hassle.

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Launching Complex Products in International Markets

Mind the Product

How do you manage return policies within a delivery supply chain that stretches across several countries? Tax, legal documents, data privacy, pricing, billing, cancellation policies and recruitment will all vary from country to country.

Paul Boag on ‘How to Work Collaboratively on the User Experience’ [VIDEO]


Now, of course the problem you’ve got here, is you don’t want a user to be paying the same attention to the privacy policy as to the company’s primary call to action, do you?

How Tech Can Help Parental Leave be the New Normal


Ohanian rightly calls for paid parental and family leave policy at the National level. We have a 12-week parental leave policy at Amplitude, period. We have a 12-week parental leave policy at Amplitude , period.

F Customer Feedback

The Product Coalition

Here’s 3 top practical tips to get your started: Get a Product Feedback Policy in place Create a feedback library Communicate back So first off, make sure you create a Product Feedback Policy.

How to be Prepared for Atlassian Certification – Part 2: The ACP-600 Exam

Modus Create

Many of the frequently asked questions about the exam, the testing center policies, how to register for the exam, and more are found on Atlassian’s Policies page. Atlassian’s Jira and Confluence are tools for the masses so stand out from the crowd with an Atlassian Certified Professional designation. In this part of our series, we cover how to tackle the ACP-600 exam for the Project Administration in Jira Server (ACP-JPA) certification.

7 Free Citrix Optimization and Monitoring Tools That You Cannot Do Without

eG Innovations

Microsoft Group Policy settings. Citrix Group Policy settings. Ensuring that a Citrix infrastructure is working well is no easy job! Here are several free tools and scripts that can help you with your daily activities. #1

4 Keys to Empowering Your Product Team

Mind the Product

We talk so much about empowering people because all of our policies and procedures have taken so much of their power away. Empowerment. It’s a word that business leaders often use to fire up their teams.