Amplitude

JANUARY 21, 2021

The road to better decision-making begins with enabling self-service access to data. When various team members have data in front of them, they can have informed conversations about the reality that the data represents. When good data gets into the hands of great people, companies can realize amazing business outcomes.

Data Visualization 105

Data Visualization Reporting Tools Product Research Customer Feedback 105

Johanna Rothman

MARCH 26, 2024

I suspect their teams hide their feedback loops. When people create a high-level WBS, no one sees the feedback loops or the dependencies. The feedback loops tend to be late and create chaos in the project. That's another great way to hide feedback loops. I always see unplanned feedback loops.

Data Visualization 69

Data Visualization Product Research Feedback Loop Feedback Software 69

Alchemer Mobile

MARCH 14, 2022

This report contains data from the following app categories: Finance. Close customer feedback loops. Capturing, analyzing, and acting on feedback are the first steps. Complete the loop by telling your customer their voice was heard—and show them that it drove a specific improvement. Food and Drink. Healthcare.

Data Visualization 263

Data Visualization Reporting Tools User Testing Customer Feedback 263

Intercom, Inc.

NOVEMBER 2, 2021

The data suggests bad management is a real and significant issue. According to data from DDI’s Frontline Leader’s Project , 57% of people have left a job to get away from a bad manager. Just look at the data to see where managers are laying blame. One thing that will always be on that list, however, is good management.

Product Research 291

Product Research Software Review Feedback Loop Feedback Software 291

Mind the Product

FEBRUARY 13, 2018

Data is the world’s most valuable resource, according to The Economist, and the companies that primarily deal in data – Google, Amazon, Facebook and the like – are among the most valuable in the world. Data Moves to the Centre of the Value Proposition. We’re just not yet used to doing this with data.

Data Visualization 91

Data Visualization Product Research User Testing Reporting Tools 91

Userpilot

MARCH 29, 2023

How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! NPS scores or bug reports).

Data Visualization 94

Data Visualization Analytic Tools Embedded Analytics Feedback Software 94

Johanna Rothman

APRIL 18, 2024

(I discussed this a little in Aging Fun with Drunk Agile (Video) and in How to Assess the Value of Old Data and Its Effect on Aging.) That's why aging is a part of the flow metrics feedback loop on the top of this post. Those feedback loops.) We can file all those ideas into an electronic tool.

Product Research 72

Product Research Feedback Loop Data Visualization Reporting Tools 72

Alchemer Mobile

MARCH 31, 2022

The following data and information is from our 2022 Mobile App Customer Engagement Report. Apptentive’s Love Dialog feature is used to gather the data, which starts with a simple “yes” or “no” question: “Do you love our company?” Understanding consumer sentiment starts with gauging consumer emotion.

User Testing 263

User Testing Feedback Software Customer Experience Customer Feedback 263

Intercom, Inc.

NOVEMBER 24, 2021

They’re considered heedless, overly luck-dependent, and almost treasonous by those of us in the data and research domains. This may seem counter-intuitive, but they are as important as evidence, facts, and data. The second challenge is implementing a feedback loop. We learn far more by studying the decision itself”.

User Testing 257

User Testing Data Visualization Feedback Loop Weak Development Team 257

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Quantitative data is numerical data or information you can easily measure for analysis.

Data Visualization 95

Data Visualization Feedback Software Customer Feedback User Testing 95

Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. While correlation isn’t causation, looking at overlapping data points can help us infer what bets paid off for mobile product teams, along with where they can adjust their roadmaps to improve.

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

Userpilot

MARCH 29, 2023

Make the most of your smiley face surveys by asking clear and easy-to-understand survey questions , using understandable rating scales, and always closing the feedback loop. Book a demo to learn more about how Userpilot can help you create effective feedback surveys. Use follow-up surveys to close out the feedback loop.

Product Research 97

Product Research User Testing Customer Feedback Feedback Software 97

Userpilot

JULY 8, 2022

To harness PX insights within your product, you must pay attention to these three components –feedback, analysis, and engagement data. The process involves creating a data-driven customer journey , tracking feature adoption levels, and taking action based on user feedback. These include: Feedback. Product managers.

Data Visualization 98

Data Visualization Customer Feedback Customer Experience Feedback Software 98

Userpilot

NOVEMBER 30, 2022

You need to build based on valuable customer data. A personalized customer experience encompasses any interaction with your product or service where you’ve made specific decisions based on data about the user, whether that’s user preferences, role type, or something else. In this article, we’ll break down the process.

Data Visualization 98

Data Visualization Customer Experience Feedback Software Analytic Tools 98

Userpilot

NOVEMBER 28, 2022

Do you have a process in place to automate customer feedback collection? If you don’t, you should get started right away to collect the maximum amount of user data and minimize the work hours required to set up feedback collection. Manual customer feedback collection is expensive and demands too much time and resources.

User Testing 97

User Testing Feedback Software Customer Feedback Data Visualization 97

Gainsight

AUGUST 23, 2021

Outline: Intro: Overviews the challenge product managers face as they gather feedback from different groups and stakeholders. In this article, we explain how to use data-driven decisions to prioritize features and products. Points out the value of using customer feedback data to fuel priorities.

Data Visualization 52

Data Visualization Product Research Customer Experience Analytic Tools 52

UX Planet

FEBRUARY 22, 2024

Use customer feedback, surveys, and data analysis to determine which jobs are most important and underserved. Image by foldingburritos The Complete Guide to the Kano Model | Folding Burritos Quantify pain points: Quantify the severity and frequency of pain points using customer data. Kano model.

Product Research 98

Product Research User Testing User Friction Customer Feedback 98

Johanna Rothman

JANUARY 11, 2022

I had a ton of old data: Paper in reverse chronological order on surfaces (most recent on top). I realized something important: I had plenty of old and aging data. The older the data the less value the data had. But maybe the data was? How Much of That Data Was Valuable? Printed articles to read. File it.

Product Research 76

Product Research Workshop Feedback Loop Roadmap 76

Userpilot

NOVEMBER 27, 2023

Ways to analyze churn and improve retention rates based on the data. There are several ways you can gather and analyze churn and retention data; through methods such as cohort analysis , retention tables, path analysis , and feedback tools. Close the feedback loop so customers know their opinions matter.

Product Research 91

Product Research Data Visualization Feedback Software Analytic Tools 91

Userpilot

AUGUST 29, 2022

Customers are actively sharing their thoughts on social media and review sites, making these places valuable sources of customer feedback. To access this large pool of actionable data, you need to conduct sentiment analysis. Before you start to analyze customer sentiment, you need to gather and evaluate customer data correctly.

Feedback Software 95

Feedback Software Customer Experience Customer Feedback Product Research 95

Userpilot

OCTOBER 13, 2022

Close the feedback loop by acknowledging your users’ feature requests. One way to avoid feature fallacy is to focus on user feedback data to identify the features to add that are valuable to your users. Use multiple channels and customer feedback forms. Always close the feedback loop.

Feedback Software 98

Feedback Software Customer Feedback User Testing Product Research 98

Mixpanel

FEBRUARY 24, 2022

I started my career doing data entry of stock inventory into an excel sheet. For most people, that would make you hate data for the rest of your life. But for me, despite the inefficiency of data entry, it made me realize the value of data early on. Enter: Reverse ETL, your next favorite data tool. But what’s next?

Data Visualization 59

Data Visualization Analytic Tools Customer Experience Reporting Tools 59

Userpilot

JUNE 26, 2023

Feedback widgets provide a venue for collecting passive feedback from users. Analyzing customer feedback data involves quantitative analysis to track trends and segment users , and qualitative analysis to understand the “why” behind the scores. How you act on feedback will depend on the identified problems.

Feedback Software 95

Feedback Software Analytic Tools Research Software Customer Feedback 95

Alchemer Mobile

MAY 19, 2020

Many brands today may think they build customer-centric products based on feedback from a majority, but they couldn’t be further from the truth. In reality, our data shows that brands only hear from less than one percent of their customer base , which we call the “vocal minority.”.

Feedback Software 147

Feedback Software Product Research User Testing Feedback Loop 147

The Product Coalition

NOVEMBER 14, 2023

Feedback Loops : PLM emphasizes gathering feedback throughout the product’s life. This continuous feedback can be incorporated into the roadmap to make iterative improvements. the backlog) Historical Data Utilization: PLM systems often store historical data about product performance, failures, and successes.

Feedback Software 120

Feedback Software Roadmap Product Research User Testing 120

Gainsight

JUNE 16, 2022

Incorporating product data is necessary, but not all product analyses provide the same advantages. Why You Need Data to Back Your Product Roadmap. The best product roadmaps are rooted in product data. Feedback helps identify what’s working, what needs improvement, and what tweaks you can make to supercharge your user experience.

Data Visualization 52

Data Visualization Roadmap Analytic Tools Feedback Software 52

The Product Guy

JUNE 18, 2020

The objective is to receive feedback and prioritize it internally against (1) company objectives (2)customer pains/experience (3) Quarterly Product OKRs and ship out solutions. . A feedback loop is: part of a system in which some portion (or all) of the system’s output is used as input for future operations.

Product Research 165

Product Research Feedback Loop Feedback Software User Testing 165

Alchemer Mobile

MARCH 9, 2022

It’s become a standard business term used to describe the process of collecting data about customer expectations, preferences, and dislikes. Most brands today may think they build products around their customers, but in reality, our data shows they only hear from less than 1% of their customer base, which we call the “vocal minority.”

Customer Feedback 264

Customer Feedback User Testing Customer Experience Data Visualization 264

Alchemer Mobile

DECEMBER 21, 2022

Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Here are examples of a few demographic data categories: Age. This takes some basic research but tools like Statista can help you quickly gather high-level data. Demographic factors. Nationality.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Userpilot

MAY 22, 2023

Customer feedback data at various touchpoints and later close the feedback loop by analyzing feedback and taking action. It brings life into the customer data and transforms abstract data into relatable human figures. Trigger personalized experiences by using customer segmentation.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Product Research 89

Agile Velocity

SEPTEMBER 12, 2023

Combining both measures in an Agile transformation ensures a well-rounded evaluation of progress, fosters adaptability, and supports data-driven decision-making. Encourage a Feedback-driven Culture: Regular feedback loops, both within and across teams, can provide early insights into potential problems and solutions.

Agile 80

Agile Feedback Software Product Research Strategy 80

Userpilot

AUGUST 26, 2022

In this article, we’ll be explaining the value of user feedback and how to gather user sentiment , with a strategy in place. User feedback is quantitative and qualitative data provided by customers about what they think about a product and how many of them feel the same way. What is user feedback? Let’s get started!

Feedback Software 91

Feedback Software Customer Feedback User Testing Analytic Tools 91

Userpilot

SEPTEMBER 11, 2023

It, along with product analytics , offers a comprehensive view of your customers and products and lets you make better data-driven decisions. TL;DR Customer analytics involves gathering and interpreting customer data for actionable insights. More personalized experiences for customers with segmentation and customer data.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Customer Feedback 103

Gainsight

MARCH 21, 2024

Kapoor and Rashkovan also discussed AI’s role in aggregating and analyzing vast amounts of data, enabling deeper insights and more efficient workflows for Customer Success Managers (CSMs). One use case is analyzing large quantities of rich data.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Feedback 52

Userpilot

MAY 30, 2023

Customer experience surveys help you make data-informed decisions, identify areas for improvement, and eventually increase customer retention. This is vital because it means your product development /improvement efforts will be based on precise data, not assumptions. So, keep your surveys short and focused on one goal.

User Testing 98

User Testing Product Research Customer Feedback Feedback Software 98

Userpilot

NOVEMBER 10, 2022

Follow up on customer pain points by notifying them of any product improvements you’ve made and closing the feedback loop. Turn your survey or interview data into actionable insights that will help you improve customer pain points. How to close the customer feedback loop. What are customer pain points?

User Friction 96

User Friction Customer Experience User Testing Product Research 96

Intercom, Inc.

MAY 13, 2020

But how do you manage immediate customer expectations with your team’s time (and sanity), and keep an open feedback loop with other teams across your organization? Take a step back, pull what data you have on these types of conversations, and see if you can extract some key themes.

Strategy 129

Strategy Customer Experience Product Research Feedback Loop 129