Definition KPI Outbound 
Intercom, Inc.
APRIL 7, 2021
Investing in the quality of your customer support experience is one of the most powerful ways to grow your company, but every company’s definition of “quality” is different. 85% of customer service teams now offer proactive help, in the form of things like in-app onboarding , outbound messaging , or notifications.
Sachin Rekhi
AUGUST 6, 2015
The challenge I find most people have with coming up with a crisp target audience definition is that they've been trained by venture capitals to find the biggest total addressable market they can justify to make their startup seem like it's attacking a massive opportunity. Or to sell it through an outbound sales team?
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Gainsight
DECEMBER 23, 2019
A million things going on outbound-driven, rapidly changing. Jason: For your customer success [34:27] _, what’s the number one goal or KPI for the company? What’s the uber KPI for the department? So $2 million the right number or 500K the right number? And that’s interesting, was churn not a key metric?
Folding Burritos
JANUARY 25, 2018
How’s that KPI doing?”. ” Including this type of questions into our “catalog” of internal communications definitely makes aligning different teams across the organization easier. Think about it as either inbound or outbound comms. “Why are we working on this?”. Why is that taking so long?”. “Is Audience (Who).
PMLesson's Ace the PM Interview
NOVEMBER 4, 2019
In mobile gaming, PMs are extremely KPI-driven and are the go-to people when it comes to monetization. At Amazon, most PMs are more outbound than inbound and don’t necessarily work as close to engineers at Google, but that tends to change depending on geography as well. Why or why not?
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