Userpilot

SEPTEMBER 21, 2022

Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. A knowledge base software helps you provide on-demand self-service support to your customers at any time. There are numerous knowledge base tools in the market. What is a knowledge base tool?

Analytic Tools 90

Analytic Tools Feedback Software Reporting Tools Data Visualization 90

Intercom, Inc.

JULY 31, 2019

With the right setup, a chatbot can power your marketing as well so you never miss a lead. 53% of buyers are more likely to buy from a business they can message, so if you’re looking for ways to make your marketing more effective in 2019, live chat is the way to go. What is chatbot marketing?

Marketing 177

Marketing User Testing Research Software Embedded Analytics 177

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? This article considers all you need to know about retention marketing. Let’s begin!

Feedback Software 89

Feedback Software Analytic Tools Research Software Customer Experience 89

Userpilot

OCTOBER 26, 2023

TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Market Development involves selling existing products to new markets. Market Penetration focuses on selling more existing products within the current market.

Feedback Software 95

Feedback Software Analytic Tools Research Software Data Visualization 95

Userpilot

NOVEMBER 20, 2022

Engaging customers in real time has many benefits, including competitive advantage, better marketing performance, improved brand loyalty, customer retention , and easier time closing sales. Provide in-app guidance in the form of subtle hints, tooltips , or other in-app messages where users need it. Send personalized in-app messages.

Customer Experience 96

Customer Experience Feedback Software Analytic Tools User Testing 96

Userpilot

DECEMBER 3, 2022

Use live demos to showcase your product and free trials and freemium models to attract potential users at the acquisition stage. Acquisition: At this stage, customers take action and start to interact with the company by visiting its website, booking a demo call, or starting a free trial. Use live demos to showcase your product.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Customer Feedback 92

Userpilot

JANUARY 8, 2024

As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users. Book a demo now to begin. This article shows you how. In-app strategies for converting free or trial users to paying customers. Focus on the right customer acquisition channels.

Analytic Tools 100

Analytic Tools Research Software Feedback Software Customer Experience 100

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. TL;DR A marketing survey uses well-crafted questionnaires to gather information about your target audience and their sentiment on your company and competitors. Book a demo to learn more. What are marketing surveys?

Data Visualization 77

Data Visualization Product Research Research Software Analytic Tools 77

Mind the Product

SEPTEMBER 14, 2017

Spending a bit more effort on the process can help you turn your release notes into effective content marketing. It’s a task that also requires tight cooperation between tech and marketing functions. Let’s be straight about this, I’m not a big fan of using email as a marketing channel – who wants to get more email?

Data Visualization 122

Data Visualization Embedded Analytics Marketing Customer Experience 122

Intercom, Inc.

APRIL 25, 2018

Powered by our knowledge base product , it suggested articles to people after they typed a message. It worked well, but we started to ask ourselves: what if we could get people to check out the knowledge base before typing a message? Example 1: Messenger home focused on sales and marketing. Or so we thought.

Embedded Analytics 215

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Userpilot

JUNE 19, 2023

And which are the best tools available on the market at the moment? The main features of a good LMS are an intuitive UI, support for different content types, course management features, assessment and certification functionalities, tracking and reporting, collaboration features, and gamification. Let’s dive in for details!

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Userpilot

MARCH 23, 2023

3: Poor customer service or experience with the sales teams can make customers churn. Provide customers with self-service education by creating a knowledge base packed with helpful resources. #4: Include an always-on feedback widget in your knowledge base so customers can report technical issues when they occur. #6:

Feedback Software 93

Feedback Software Research Software User Testing Customer Experience 93

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? UX analytics refers to analyzing how the users engage with your product UI and how is their overall experience while using the product. Always use both UX analytics quantitative and qualitative data for better insights. Get a demo and see how! What is UX analytics?

Data Visualization 52

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Userpilot

SEPTEMBER 22, 2021

Product analytics can tell you which features are “sticky” so you can direct users to the parts of your tool that are most likely to keep them subscribed. Analytics can guide your content strategy decisions both in-app and on other channels like social media. Personalized onboarding can reduce churn by keeping users highly engaged.

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization Reporting Tools 90

Userpilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? This article covers: Key benefits of the self-service method. Important features to look out for in a self-support tool. Good customer self-service portals help to: Answer customer queries instantly. Book a demo now to try it.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Embedded Analytics 52

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 94

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 94

Userpilot

DECEMBER 3, 2022

To improve your UX design, deliver personalized messages and experiences that are relevant to your users. Also, replace empty states with helpful content, like demos, tutorials, or templates. They should also provide user interface feedback in the UI with elements like error messages, hover button changes, and more.

Feedback Software 94

Feedback Software Research Software Analytic Tools User Testing 94

Userpilot

MARCH 29, 2024

By analyzing user behavior patterns and uncovering valuable insights, behavior analytics tools enable businesses to design strategies that drive retention and business growth. Discover the cutting-edge of behavioral analytics tools! Behavior analytics tools empower companies to make effective, data-driven decisions.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Embedded Analytics 88

Userpilot

FEBRUARY 3, 2023

Effective strategies for primary onboarding: Greet users with welcome messages. Make your customers feel welcome with greeting messages By welcoming users, you make a great first impression and set the right expectations. The most effective and affordable way of enabling self-service support is through an in-app knowledge base.

Onboarding KPIs 95

Onboarding KPIs Customer Experience User Testing Customer Feedback 95

Userpilot

OCTOBER 16, 2022

Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. So why not try a demo to see for yourself? Customer intimacy focuses on the specific needs of each customer instead of the “demand” of the general market.

User Testing 96

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Userpilot

NOVEMBER 28, 2022

Also, collect customer feedback with surveys and analyze customer data with product analytics to make informed improvements. Acquisition is expensive – marketing and sales campaigns don’t run cheap. Most customers prefer self-service support. It’s easier to retain customers than acquire them.

Feedback Software 92

Feedback Software Customer Feedback Customer Experience User Testing 92

Intercom, Inc.

OCTOBER 5, 2018

One retention tactic that works particularly well is lifecycle messaging: contacting users with in-apps and emails they will get value out of, based on their actual experience of using, or in most cases not using, your software. Best of all, to create these message schedules you don’t need a “retention hacker”. Retention isn’t binary.

Customer Experience 199

Customer Experience Strategy Embedded Analytics Messaging 199

Userpilot

SEPTEMBER 12, 2022

Implement in-app self-service support to provide help whenever they need it. So why not try a Userpilot demo to delight your customers without coding? Customer delight is not one growth metric you can track using a product analytics tool. Provide a delightful customer service experience with in-app self-service support.

Feedback Software 95

Feedback Software Analytic Tools Customer Experience User Testing 95

Userpilot

JUNE 8, 2021

Finding the right collection of product management software isn’t easy, especially with hundreds of products available in the market. Userpilot is an excellent onboarding tool with features that allow you to analyze user behavior, deliver in-app messages, and run in-app growth experiments, no coding needed. Communication.

Analytic Tools 52

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Userpilot

AUGUST 20, 2022

Use emotional design and messaging to develop brand consistency. Get an Userpilot demo to try it yourself. Customers attached to your brand are more likely to leave reviews on sites like G2 and Capterra, becoming a great source of social proof for your marketing team. Get a demo here to check it out. Positive reviews.

Feedback Software 85

Feedback Software Customer Experience Customer Feedback User Testing 85

Reveal

DECEMBER 1, 2021

Reveal Embedded Analytics. Choosing the right embedded analytics platform for your business needs is paramount. Table of contents: What are embedded analytics platforms? Embedded analytics benefits Top 7 embedded analytics platforms Reveal Looker Toucan Sisense Logi analytics Tableau Power BI.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Userpilot

OCTOBER 8, 2021

By turning your product itself into a viral sales engine, these platforms take the pressure off traditional sales and marketing departments — and, of course, their associated budgets. But with so many platforms out there, which one should your SaaS business choose? Why is product marketing the future?

Analytic Tools 92

Analytic Tools Research Software Data Visualization Product Research 92

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

JANUARY 20, 2024

Looking for an effective self service support tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your self service support needs. What does self-service support entail?

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

JUNE 2, 2022

Third-party feedback can make your product or service sound more credible to potential customers. With product-market fit surveys, you can figure out if you’re targeting the right market with the right product. allows you to adjust your marketing efforts and attract new customers. Product-market fit survey example.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

DECEMBER 6, 2022

It’s impossible to do any of this without the right onboarding tool (or marketing automation platform) for the job. Rather than try to convince and encourage users with marketing techniques, you let them try out the actual functionality – and let your features do the talking. Types of product trials in SaaS businesses.

Feedback Software 96

Feedback Software Analytic Tools Customer Feedback Customer Experience 96

Reveal

JUNE 27, 2022

Reveal Embedded Analytics. By integrating an embedded analytics solution into your own software, SaaS, Angular application , or other apps, you can greatly improve your existing product’s value proposition. . Here, we’re going to cover all of the do’s and don’ts when embedding analytics into your applications. .

Data Visualization 78

Data Visualization Embedded Analytics Analytic Tools Research Software 78

Userpilot

SEPTEMBER 22, 2023

Looking for an effective self service support tool and wondering if UserGuiding is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your self service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

JULY 20, 2023

Book a demo with Userpilot to learn more. Customer churn is the percentage of customers that canceled their subscriptions or stopped using certain aspects of your products or services during a specific period of time. Use the information to anticipate customer service needs and create help resources beforehand.

Customer Experience 84

Customer Experience Feedback Software Analytic Tools Data Visualization 84

Userpilot

FEBRUARY 25, 2022

Enhance your product and provide a better service by learning from survey data. Drive word of mouth marketing success by using a customer satisfaction survey. Get a Userpilot demo here! Loyal customers can become a valuable marketing tool – ask for feedback and referrals. What is onboarding in SaaS?

Feedback Software 93

Feedback Software Product Research User Testing Customer Feedback 93

Userpilot

SEPTEMBER 28, 2023

Product marketing is a nuanced, fast-paced, and multi-faceted endeavor. In a competitive environment with no guarantees, marketing experimentation serves as a surefire way to maximize reach, optimize conversions, and improve the user experience. This will help you optimize messaging for both new prospects and existing customers.

Data Visualization 91

Data Visualization Analytic Tools Research Software User Testing 91

Userpilot

FEBRUARY 25, 2024

Looking for an effective in-app messaging tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52