Userpilot

MARCH 19, 2024

As today’s user increasingly desires swift solutions when using digital products, user experience optimization can spell the difference between the success and failure of a product. To retain users, continuous improvement of your UX optimization efforts is critical. Measure your UX optimization efforts.

Customer Experience 105

Customer Experience User Testing Research Software Feedback Software 105

Userpilot

DECEMBER 22, 2023

How do you write a UX microcopy that helps users accomplish their objectives and drives conversions? That’s what our guide to microcopy in UX design covers, so if you’re after the answer, you’re in the right place! Microcopy localization is an opportunity to make the user experience more inclusive.

Analytic Tools 105

Analytic Tools Feedback Software UX Data Visualization 105

Userpilot

MAY 18, 2023

What's the difference between UX vs CX? UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. What is user experience?

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

OCTOBER 31, 2023

User experience analytics is one of the secret ingredients for boosting SaaS growth. This ensures your product remains enjoyable for users, boosting retention and loyalty. As you read through, you will learn the different UX data types and how to measure them. Book a demo now to learn more.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Research Software 104

Userpilot

DECEMBER 31, 2024

Variety of UI patterns to engage users, including modals , tooltips , and slideouts. A/B and multivariate testing for optimizing user experiences. Analytics reports like paths, funnels, and cohort tables for visualizing user behavior data. HelpBar: Enables quick access to tours, surveys , and help articles for users.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

UX Planet

AUGUST 12, 2024

While I am not an expert in video production or skilled in this area, I have learned to quickly and easily make these demo videos with minimal resources and time. By carefully crafting your script, you can communicate your message clearly and effectively. Many people have been asking me how I create these videos.

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Userpilot

AUGUST 17, 2024

We’ve talked to Isa Olsson, UX Researcher and Designer. TL;DR Challenge : Zoezi struggled with a lack of insight into customer usage of their product , relying solely on feedback from a few major customers, which wasn't representative of the broader user base. Why did Zoezi decide to give Userpilot a shot?

Data Visualization 105

Data Visualization Customer Feedback Customer Experience Analytic Tools 105

Intercom, Inc.

FEBRUARY 20, 2018

Approaches consisting of demos, webinars, docs, videos, gifs and even short instructional UI copy all contributes to a great onboarding experience. Contextual in-app messages are extremely effective in encouraging onboarding actions. It’s one of the 5 key onboarding messages you should send. Introducing C.A.R.E.:

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Customer Experience Framework User Testing Systems Review 223

Userpilot

OCTOBER 28, 2024

From the word go, users can learn the most effective ways to use features, why they matter, and how your product can help them achieve their goals. You can think of this as a 3-step process: Start by segmenting your power users by personas. You don’t want to send project managers on the ideal path for UX designers, after all.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Userpilot

JUNE 9, 2023

Are you struggling with segmenting onboarding messages for your customers? This makes it crucial to segment customers based on their common characteristics and personalize the experience for each segment. So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs.

Messaging 94

Messaging Feedback Software Product Research Customer Feedback 94

Userpilot

JUNE 4, 2024

As a product manager, you probably already understand the importance of a great onboarding UX design and its importance for customer journey optimization and user retention. In this article, though, our focus is on how you can improve the user onboarding process for your users. User onboarding checklists.

Feedback Software 98

Feedback Software Research Software UX User Testing 98

Userpilot

JANUARY 16, 2024

UX mistakes will disrupt the user experience and undervalue your product. This article shows you 14 common UX mistakes designers make, plus how to avoid them and build fantastic product experiences. When you prioritize search engines over human users, you end up with keyword-stuffed content that turns users off.

User Testing 105

User Testing Feedback Software Research Software Product Research 105

Userpilot

JANUARY 15, 2024

Looking for some good UX writing examples that inspire you to create your copy? In this article, we’ve compiled 14 great examples of product copy and a few best practices UX writers should follow to achieve similar results. Develop a brand voice that resonates with users. Don’t be afraid to add humor to your UX copy.

UX 104

UX Customer Experience User Testing User Friction 104

Userpilot

JULY 22, 2022

What UX trends are shaping the SaaS industry in 2022? There’s no denying that UX design plays a significant role in the design of SaaS products. A UX design trend occurs as a result of a change in user behavior or the adoption of new technologies. Decluttered UI’s are another UX trend.

Feedback Software 116

Feedback Software UX User Testing Embedded Analytics 116

Userpilot

MAY 17, 2025

Youll hear the same generic list: improve onboarding, send push notifications, or show in-app messages. Carousels are multi-step screens that introduce features and walk users through key actions. Mobile carousels in Userpilot help guide new users through the apps features with in-app messages.

Feedback Software 76

Feedback Software User Testing Strategy Customer Experience 76

Userpilot

FEBRUARY 13, 2024

Understanding data visualization UX best practices is key to creating compelling visuals that produce digestible insights, empowering users to make informed product management decisions. Good data visualization enhances the user experience , makes data easier to interpret, improves decision-making, and drives user engagement.

Data Visualization 105

Data Visualization Analytic Tools UX User Testing 105

Userpilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. What is SaaS UX design? Why is UX design important in SaaS? Creating S.M.A.R.T

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

UX Planet

MARCH 3, 2025

SaaS (Software as a Service)Websites Purpose: SaaS websites aim to convert visitors into users by showcasing the products value, features, andpricing. Key Design Considerations: Clear Product Messaging: Users should immediately understand what the software does and how it benefitsthem. Example Websites: Notion Figma 2.

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Reporting Tools Magazine Software Review Customer Experience 59

Userpilot

MARCH 21, 2025

It starts with understanding user behavior, improving performance, and delivering a seamless experience. My team at Userpilot has helped countless product teams enhance their mobile UX without compromising performance. It ensures faster load times, intuitive navigation, and a smooth user experience.

Analytic Tools 59

Analytic Tools Feedback Software Research Software Data Visualization 59

The Product Guy

SEPTEMBER 25, 2017

Sure, I had spent the majority of my career as a UX Designer, and when I transitioned into a Product Manager role, I made sure to work tirelessly and develop “hard” PM skills like market analyzation, feature prioritization, a command of AGILE, etc. Only then will you and your team be able to produce the best possible work possible.

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Product Management Product Manager Technical Review Management 277

Userpilot

MARCH 18, 2025

Users now expect seamless experiences between web and mobile apps, personalized messaging, and real-time responsiveness. They often cause inconsistent interactions and data silos that leave your team guessing and your users frustrated. You have to: Maintain consistent user experiences. billion in 2024.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

APRIL 24, 2024

Usability testing is an invaluable resource for UX researchers…but only if you’re able to recruit participants in the first place. This is a problem that our own UX researcher at Userpilot, Lisa, faced when she tried recruiting participants the traditional way. Book a demo to learn more.

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User Testing Product Research Research Software Data Visualization 104

Userpilot

JULY 9, 2023

User experience covers all customer interactions with the brand and focuses on aspects like customer satisfaction, enjoyment, and perception of the product value. Book the demo to see how. What’s more, the UI is streamlined and free from bugs so that users can perform the intended tasks efficiently and in less time.

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User Testing Customer Experience Customer Feedback Product Research 98

Userpilot

JANUARY 15, 2024

Looking for ways to incorporate empathy in UX design? We cover: The difference between sympathy and empathy in UX design. Steps to conduct user research and incorporate empathy into your design thinking process. Tools for user research and empathic UX design. Identify user experience gaps and reduce friction.

User Testing 105

User Testing Customer Experience Data Visualization Research Software 105

Userpilot

FEBRUARY 26, 2025

Users had no clue what they were missing. Sign-up page before the UX issue was spotted with session replays. That one change immediately reduced drop-offs and got more users through the sign-up flow. Sign-up page after the UX issue had been resolved. If users rage-click , hover too long, or suddenly exit, theres a reason.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 52

Userpilot

APRIL 26, 2023

Building awesome user onboarding experiences requires a great deal of effort when starting from scratch. So we’ve collected onboarding UX examples from other companies to inspire you! Here are 17 user onboarding examples to help you create great user onboarding flows. What is onboarding UX?

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

JANUARY 11, 2024

UX bias can seriously impact your research project and negatively influence your final product design. This article helps you identify potential biases affecting your UX design project. It highlights different types of biases in the user research process and how to avoid them. To learn more, book a demo today !

User Testing 105

User Testing UX Product Research Data Visualization 105

Userpilot

MAY 17, 2025

Pro tip: Even if you plan to use AI tools, consider having in-house or human experts who will vet the localized content before shipping to your users. Set up your workflow Prevent unnecessary delays by setting a clear workflow for how developers, UX designers , translators, QA specialists and other team members will collaborate.

Analytic Tools 66

Analytic Tools Feedback Software Research Software Data Visualization 66

Userpilot

MARCH 30, 2025

Plus, it connects with the web version so you can track the user experiences across mobile and web platforms. To start using Pendo mobile, you need to install the Pendo Mobile SDK in your app so it can track all the users data and connect it with the web app. Multi-screen walkthroughs that users can swipe through.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Reporting Tools 66

Userpilot

JUNE 11, 2024

Each example will showcase the smart ways interaction designers are pushing the boundaries of user interaction and the lessons that can help you deliver engaging user experiences. Asana makes user interactions fun with gamification. Cognito simplifies the user experience with animation. Get started today!

Data Visualization 100

Data Visualization Feedback Software Analytic Tools Research Software 100

Userpilot

MARCH 30, 2025

Frequent app crashes: Technical glitches or slow load times disrupt the user journey. If users experience performance issues, they’re less likely to return. Complex onboarding: 74% of users abandon an app after a poor onboarding experience. The balance between monetization and user experience is tricky.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience User Testing 52

Userpilot

MAY 16, 2023

Beyond the sprawling knowledge bases and ever-occupied support agents, UX patterns and in-app communication channels help you meet customers’ needs on demand. TL;DR Contextual help refers to the provision of targeted and relevant assistance or guidance to users within a specific context or situation.

UX 98

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Userpilot

AUGUST 17, 2024

TL;DR A click tracker records where users click, providing insights to optimize layout and enhance user experience. Tracking user click data helps understand user behavior, optimize conversion rates , and improve product development. Trigger personalized in-app messages. Automatic data capture in Userpilot.

Data Visualization 111

Data Visualization Analytic Tools Feedback Software Customer Feedback 111

Userpilot

SEPTEMBER 29, 2024

So, what can we learn from the best loading page examples about user delight, motivation, and engagement? We also examine the dominant UX design principles behind good loading pages to guide your own creation. Intercom’s loading page contains a loading animation and messages explaining the loading process.

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Userpilot

JULY 16, 2024

Similarly, use feedback to tailor onboarding and in-app messages , and offer interactive self-service options and contextual help to enhance engagement and satisfaction. Lastly, continuously iterate by analyzing feedback , conducting A/B tests , and refining user experiences to discover what works best.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Product Research 105

Userpilot

JUNE 4, 2024

The right interaction design principles can help you create intuitive, user-friendly product experiences that drive long-term retention. Today’s article shows you some of these principles and how to apply them in your UX design. Have accessibility and inclusivity in mind when designing user interfaces.

Data Visualization 104

Data Visualization Feedback Software Research Software Analytic Tools 104

Userpilot

MARCH 6, 2024

Chatbot Implementation : Using chatbots so your website can provide immediate answers to common user questions, reducing bounce rates and improving conversions. Personalized Customer Experiences : Tailoring onboarding sequences based on user data to impact their upgrade decisions. Creating an upselling audience with Userpilot.

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Feedback Software Research Software Analytic Tools Product Research 105