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A Tale of Two Products: BigVision vs. HyperNarrowFocus

The Product Coalition

They’ve identified a Big Opportunity to transform Industry X and their strategy work has identified First Opportunity as where to start first. We just need to start with First Opportunity first as due to our market analysis and business modelling, this is the best one to tackle”. distribution, etc). We’ll come back to these.

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Product Management in Healthcare

ProductPlan

They range from gargantuan MRI machines to cotton swabs to the patient portal software for scheduling appointments. Regardless of their scale and scope, they’re all products with production schedules, marketing plans, sales teams, logistics specialists, and—in most cases—product managers. For those contemplating moving into the $4.3

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Intercom on Product: Accelerating your strategy after COVID-19

Intercom, Inc.

And so, now’s the time to start thinking about accelerating our business strategies and grabbing the opportunities it brings. That’s the advice of the Sequoia team in their last memo, “ COVID Accelerated the Future, Now Seize It ,” and for the last couple of months, that’s certainly been on the top of our minds here at Intercom.

Strategy 228
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Spotlight on ServiceChannel: Lessons As They Garner A 50% NPS Response Rate

Gainsight

ServiceChannel worked diligently at operationalizing the survey itself. The team also made sure that it was short in length and easy to understand. . The team also made sure that it was short in length and easy to understand. . We also built out the team. Mike and Jessica both agreed.

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Are you Solving Customer Problems or Just Building Features?

ProductPlan

Where are product teams getting their feature ideas? Most concerningly, 19% of respondents reported that their top source of ideas comes from senior management, who are often disconnected from both customers and the product development process. Why do product teams become feature factories?

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5 Ways Product Teams Can Drive an Exceptional Customer Experience Strategy

ProductPlan

Thinking back, it’s surprising that it was only about five years ago that I had an important epiphany that would alter the trajectory of our company’s product strategy and my career. Or, while most of the customers raved about our support team, others expressed frustration around how long it took to get a response to their support requests.

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a16z Podcast: Why paid marketing sucks, Network effects, Viral Growth, and more

Andrew Chen

You know, if you can’t differentiate yourself and you’re highly reliant on paid marketing, the movie typically doesn’t end really great, and so, we look for segments where there’s a balance or they come up with that really unique growth hack and they’re not then reliant on paid channels. Jeff: Yeah.