What is Customer Sentiment Score & How to Measure It?
Userpilot
MAY 20, 2024
Guide Business Strategy : Customer sentiment data provides actionable insights that can guide customer success , marketing, product development, customer service , and even sales. Great for measuring customer loyalty and differentiate between promoters, passives, and detractors. Some of these include: NPS surveys. NPS survey example.
Let's personalize your content