Userpilot

OCTOBER 26, 2023

For custom software development in-house, consider factors like development, implementation, maintenance costs, staff onboarding , and missed opportunities. A good ROI percentage varies across industries and it can range from 5-20%. That’s because the numbers will vary from industry to industry or product to product.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Onboarding KPIs 97

ProductPlan

APRIL 5, 2022

Support’s training must therefore delve into far more detail. In the support training, the subject matter can extend into technical details. Building up a knowledge base and FAQ helps the support team out, so they have a quick reference. Over time, the most common support issues will have corresponding responses.

Product launches 59

Product launches Onboarding KPIs Feedback Software Research Software 59

ProductPlan

APRIL 5, 2022

Support’s training must therefore delve into far more detail. In the support training, the subject matter can extend into technical details. Building up a knowledge base and FAQ helps the support team out, so they have a quick reference. Over time, the most common support issues will have corresponding responses.

Product launches 52

Product launches Onboarding KPIs Feedback Software Research Software 52

The Product Coalition

MARCH 6, 2019

Having had experience developing and launching B2B and B2C products, it made me think about the differences between these two different product categories. #1 It might be complemented with a general customer support center, however a dedicated account manager for each of 10K clients is not an option. #3

B2C 60

B2C B2B Customer Experience Enterprise 60

Userpilot

SEPTEMBER 2, 2022

But before then, the features below are a must-have for any customer training software: Contextual in-app guidance. Multimedia content support. Training progress tracking and analytics. Supplemental live training options. Multi-language support and localization. On-demand, self-serve resource center.

Analytic Tools 93

Analytic Tools Feedback Software Reporting Tools Education 93

ProductPlan

AUGUST 1, 2019

Drip campaigns based on customer behavior can also be developed that prompt additional engagement. These teams can check up on customers to make sure they’re progressing down the adoption path, offering hints, support, training, and webinars to complement existing tutorials and documentation.

Customer Experience 60

Customer Experience Onboarding KPIs Analytic Tools Data Visualization 60