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The product manager’s guide to customer obsession

Alchemer Mobile

“We’re not competitor-obsessed, we’re customer-obsessed. We start with what the customer needs and we work backwards.” – Jeff Bezos, founder of Amazon. For product managers, the path to success—both on an individual level and for the company as a whole—depends on a deep understanding of their customers.

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How to Use Feedback to Improve Mobile Customer Experience in 4 Steps

Alchemer Mobile

The bandwidth of your development team, not so much. With infinite choices and limited bandwidth, how do you decide what to prioritize when it comes to improving your mobile customer experience? Learning more about your customers is the best place to start. Step #1: Capture mobile customer feedback.

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What is a Product Strategy Framework? 11 Steps to Create One

Userpilot

Benefits of a product strategy framework include better alignment between product development and business goals and improved user satisfaction. Set SMART goals and KPIs for your team to keep track of their progress and drive the product development process. What is a product strategy framework?

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The Customer Service Gap Model

BrainMates

The Customer Service Gap Model By ADRIENNE TAN In competitive markets, delivering superior customer value is a top priority. It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations.

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How Product Roadmaps Kill Outcomes [Dave Martin]

Userpilot

How is the outcome-based roadmap different from regular roadmaps? Dave Martin on how product roadmaps kill outcomes. TL;DR Regular roadmaps kill outcomes by forcing teams to think in the categories of features and timelines. As companies scale, they often cannot satisfy customer needs equally well.

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You Don’t have a Prioritization Problem, You have a Strategy Problem by Ant Murphy

Userpilot

However, to learn more, you’ll have to listen to the man himself as he develops the topic at the 2024 Product Drive Summit. Next, create a product roadmap that outlines your product development process and a pricing strategy that keeps you competitive. Test your product message with Wynter.

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Product Development Process: The Seven Stages Explained

Userpilot

The product development process is part art, part science, and all important to the success of your SaaS. In this article, we've got a comprehensive review of the entire product development process. While product development describes the process of creating the product itself (i.e. What is product development?