Userpilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

FEBRUARY 20, 2023

We also have a quick look at Userpilot as an alternative for each of the tools. Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience. Amplitude is a dedicated analytics tool with very complex functionality that can be customized for various use cases.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Reporting Tools 96

Userpilot

JUNE 30, 2022

Without it, you’d find yourself implementing features for the wrong customers, distorting your value proposition, and leading your customer support (CS) team to burnout from dealing with bad-fit users. 75% of companies will break up with poor-fit customers, according to Gartner. Let’s go over the concepts. What is customer fit?

User Testing 88

User Testing Feedback Software Analytic Tools Customer Experience 88

Userpilot

MARCH 18, 2022

Your product messaging should attract the right audience and help them see your product as the perfect solution to their problems. In this blog post, we will discuss how you can build your product messaging, five great product messaging examples, so you can better communicate your brand value and attract the right audience.

Research Software 52

Research Software Feedback Software Messaging User Friction 52

Userpilot

FEBRUARY 21, 2023

If you've searched for this comparison, you're probably looking for a tool that will help you gain actionable insights to drive your product growth. Whether looking for an alternative to your existing tool or setting up product analytics at your organization, we're here to help. Heap vs Pendo? Book the demo!

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Reporting Tools 94

UX Studio

MAY 15, 2018

By definition, design handoff takes place when the finished design has reached the stage for the developers to implement it. Let’s look at the basics and some suggestions to get the best out of the designer-developer collaboration. Illustration from Intercom’s article about the values of designer-developer collab.

Weak Development Team 96

Weak Development Team Technical Advisors Development UX 96

UX Planet

JANUARY 16, 2024

The last thing you need is to stumble into the abyss of bad branding, a place where countless others have lost their way. Market research for startup branding can be perceived as an unnecessary expense, especially when compared to product development or marketing activities that seem more directly linked to revenue generation.

Branding 94

Branding User Testing Product Research Data Visualization 94

Alchemer Mobile

DECEMBER 5, 2022

Over the past few years, many people in the development community have sounded off about “rating nags” and the “please rate me” dialogs that some apps show, with perhaps the most pointed critique coming from John Gruber , of Daring Fireball. These messages increase revenue, retention, ratings, and customer interaction.

Feedback Software 130

Feedback Software Customer Communications User Testing Software Review 130

Userpilot

SEPTEMBER 14, 2023

TL;DR Customer discovery questions enable product teams to better understand customer needs and problems so that they can build products that the potential customer truly needs. Other data sources include product analytics, asking customer-facing teams, competitor analysis, and industry events.

Product Research 81

Product Research Customer Feedback Data Visualization User Testing 81

Usersnap

SEPTEMBER 1, 2022

One of the best ways to drive better customer experience than using sentiment analysis tools. Below, we describe what an online sentiment analysis tool is and how businesses can benefit from using them. Tools like this can also help if you struggle to find how to respond to positive reviews effectively.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

OCTOBER 20, 2023

Tools like Userpilot, Brand24, and MonkeyLearn can help you conduct your sentiment analysis more efficiently, plus gather more detailed insights. This could include analyzing sentiment for online reviews manually, using social media monitoring tools, or a combination of the two. Source: G2.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

DECEMBER 15, 2022

Feature audit is a tool that PMs can use to evaluate how good features are at satisfying user needs. A template in tools like Miro can help you create the graph. Product audits help teams identify the killer features and those which don’t bring enough value. The tool relies on feature usage data. What is a feature audit?

Data Visualization 96

Data Visualization Feedback Software Analytic Tools Product Research 96

Userpilot

JANUARY 22, 2024

To create a go-to-market strategy, you’ll need to identify your target market, craft your value proposition , master your product’s strategic positioning and messaging , and decide on your marketing channels. It keeps you and your team on the same page, with a clear vision and a good understanding of your audience and goals.

Feedback Software 92

Feedback Software Research Software Analytic Tools Product Research 92

ProductPlan

MARCH 11, 2022

Organizations began to rely heavily on developing the right product stack tools to help assist their already light teams. But just because you’re down a few team members doesn’t mean there’s any less pressure to deliver. Instead, teams must optimize on the fly, making it all work with the team members who remain.

Weak Development Team 52

Weak Development Team User Friction Roadmap Product Research 52

Userpilot

DECEMBER 8, 2022

Track dead clicks and unveil friction with heatmap tools. Userpilot is best for in-app user performance tracking thanks to its feature tagging and heatmap tools. Product teams use different types of heat maps to assess in-app user behavior and activities, such as clicks, hovers, etc. Hotjar’s scroll map example.

Analytic Tools 93

Analytic Tools Data Visualization User Testing Customer Feedback 93

UX Studio: Product Management

OCTOBER 1, 2022

I decided to compile a list of the most common UX design tools that every beginner should know about. In this list, you can find prototyping, UX / UI software and collaboration tools. My recommendation is to choose the appropriate tools for the task and don’t restrict yourself to one product. Definitely has to be on this list.

Feedback Software 59

Feedback Software UX User Testing Customer Feedback 59

Userpilot

MARCH 7, 2024

We also look at a couple of analytics tools for analyzing user engagement. AI writing assistants help teams make their microcopies concise but informative and engaging. User engagement could also refer to the strategies that businesses use to drive user interactions with the product, such as in-app messages or emails.

Analytic Tools 94

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 94

Userpilot

MARCH 23, 2023

And how can customer success teams address them to ensure product growth? Reasons why customers churn: #1: Customers churn when there is a bad product-customer fit and your product’s features don’t align with their needs. 3: Poor customer service or experience with the sales teams can make customers churn.

Feedback Software 93

Feedback Software Research Software User Testing Customer Experience 93

BrainMates

SEPTEMBER 8, 2019

What are the best tools to manage stakeholders? Without the involvement of stakeholders, ideas simply remain ideas and it’s nearly impossible to successfully develop and launch products. As Product Managers, we’re not only called upon to deliver products our customers love, but also to lead teams to success.

Data Visualization 92

Data Visualization Weak Development Team Management Management 92

Userpilot

JANUARY 8, 2024

Be strategic with your SEO; leverage contextual CTAs and have highly optimized landing pages encouraging users to sign up for your tool. Promote your case studies with paid ads on social media Case studies make a good customer acquisition strategy because they showcase how your best customers reached business success with your tool.

Analytic Tools 100

Analytic Tools Research Software Feedback Software Customer Experience 100

Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. Perform a SWOT analysis, identify the strengths and weaknesses of your top competing products, etc. Still, harnessing the power of ChatGPT requires the use of creative prompts.

ChatGPT 90

ChatGPT Data Visualization Onboarding KPIs Research Software 90

Userpilot

MAY 30, 2022

Adopting a needs-based segmentation approach leads to a clearer understanding of the market and better-tailored messages for customer segments. There are numerous tools in the market that can help you segment customers based on their needs. The 3 best tools are Userpilot , Baremetrics, and Segment. Validation. Onboarding.

Data Visualization 95

Data Visualization Feedback Software Research Software Analytic Tools 95

Userpilot

JANUARY 15, 2024

Tools for user research and empathic UX design. Miro – Best collaboration tool. It involves feeling bad for their negative experiences and wanting to see them improve, but it doesn’t necessarily mean you understand their perspective or experience their emotions firsthand. Best practices for empathic design.

User Testing 101

User Testing Customer Experience Data Visualization Research Software 101

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. This enables the marketing team to set clear expectations from the very beginning of the marketing campaign. Strong positioning makes the work of the marketing and sales teams easier.

Research Software 96

Research Software Feedback Software Analytic Tools Positioning 96

UX Studio

SEPTEMBER 10, 2019

In this post we created a guide on the steps to take in developing your brand strategy. How to develop your brand strategy? Many well-established medium to large companies (more than 100 employees) out there struggle with communicating their brand message effectively. They establish what you stand for as a team.

Branding 63

Branding Weak Development Team Strategy Research Software 63

UX Studio: Product Management

JUNE 22, 2021

They get most of the recognition, but they also have to be involved in everything, which is super tiring and often leads to stress, burnout, and bad health. They don’t have to make every decision and double-check everything done by their teams. The most important tool empowering leaders can use is context.

Data Visualization 130

Data Visualization User Testing Analytic Tools Weak Development Team 130

Userpilot

MARCH 27, 2023

We finish with an overview of product analytics tools that your team can benefit from. Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs. As a result, product teams are able to make quicker decisions.

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 96

Userpilot

JANUARY 3, 2023

MQL is a potential customer fit for your business, reviewed by the marketing team. The marketing team reviews and confirms the MQL before sending it to the sales team. An MQL is primarily a sales-ready contact but is not yet ready for direct, one-on-one attention from the sales team. Let’s dive in!

User Testing 94

User Testing Feedback Software Research Software Customer Experience 94

Intercom, Inc.

JUNE 23, 2020

Once every decade or two, developments in technology trigger monumental changes in an industry. The two key changes are a shift to messenger-based support, and an investment in Bots and Messaging. Instead they are using Automation, Bots, and Proactive Messaging to deliver great experiences to all their customers at increasing scale.

Customer Communications 245

Customer Communications Customer Experience User Testing Inbound 245

UX Studio: Product Management

SEPTEMBER 25, 2017

After our team at UX Studio started using product management tools, the time spent on communication surprisingly decreased. Coordinating designer and developer teams simultaneously while reporting to the boss via email becomes a drag. Collaboration tools. Price: Basic plan starts at $25 / month for 5 team members.

Data Visualization 111

Data Visualization Feedback Software Reporting Tools Analytic Tools 111

Intercom, Inc.

AUGUST 13, 2019

As the head of our Support Ops team, I work daily with my teammates to develop automated solutions that don’t frustrate customers, but empower them. They can also route customer conversations to the team best equipped to handle their questions and can even provide answers to simple customer questions like, “How can I add more users?”.

Data Visualization 279

Data Visualization Customer Experience User Testing Customer Feedback 279

The Product Coalition

JULY 28, 2020

The low bounce rate directly indicates how important is the problem you are trying to solve and how great your product messaging is. Users can bounce because of multiple reasons such as poor design or poor content and/or product messaging. You can easily create and run those tests using the UsabilityHub.

User Testing 114

User Testing Product Research Product Marketing Testing 114

Userpilot

APRIL 25, 2022

Function friction is primarily about users being blocked from reaching their product goals because of an error, poor UX, or other factors. Not all friction is bad. Friction logs can be created by the whole team. Not all friction is bad. The more collaborative the process, the more effective it’ll be.

Feedback Software 95

Feedback Software Analytic Tools Data Visualization User Testing 95

Userpilot

SEPTEMBER 12, 2022

It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Consumer touchpoints help to evaluate the degree of customer satisfaction and timely spot friction points (product bugs, lousy customer experience, poor UX, etc.). Align your ad (messaging, brand identity, CTA, etc.)

Analytic Tools 94

Analytic Tools Feedback Software User Testing Customer Experience 94