Userpilot

OCTOBER 26, 2023

For custom software development in-house, consider factors like development, implementation, maintenance costs, staff onboarding , and missed opportunities. Calculating ROI for different software projects How you calculate ROI depends on whether you’re developing the software in-house or buying a SaaS solution.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Onboarding KPIs 99

Mironov Consulting

SEPTEMBER 22, 2020

Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) No BS, no positioning, no obfuscation. Here’s why…. have irreconcilable definitions of MVP.

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

ProductPlan

APRIL 5, 2022

Support’s training must therefore delve into far more detail. In the support training, the subject matter can extend into technical details. Building up a knowledge base and FAQ helps the support team out, so they have a quick reference. Over time, the most common support issues will have corresponding responses.

Product launches 59

Product launches Onboarding KPIs Feedback Software Research Software 59

ProductPlan

APRIL 5, 2022

Support’s training must therefore delve into far more detail. In the support training, the subject matter can extend into technical details. Building up a knowledge base and FAQ helps the support team out, so they have a quick reference. Over time, the most common support issues will have corresponding responses.

Product launches 52

Product launches Onboarding KPIs Feedback Software Research Software 52

Johanna Rothman

SEPTEMBER 28, 2018

The senior manager has P&L (Profit and Loss) responsibility for the entire product line, including Product Management (for this product line), Customer Support, Training, etc. There might be a “centralized” function for these groups, but all the people developing and supporting this product are in the product line.

Weak Development Team 65

Weak Development Team Agile Support Training Finance 65

ProductPlan

AUGUST 1, 2019

Drip campaigns based on customer behavior can also be developed that prompt additional engagement. These teams can check up on customers to make sure they’re progressing down the adoption path, offering hints, support, training, and webinars to complement existing tutorials and documentation. The benefits of customer loyalty.

Customer Experience 60

Customer Experience Onboarding KPIs Analytic Tools Data Visualization 60