Intercom, Inc.

MARCH 12, 2020

It’s when a company recognizes you by name, knows your preferences, and delivers on them. If you become so digital that your company loses its personality, you immediately go into the world of being a commodity, and there it’s hard to differentiate yourself from others. The publisher came up with the name.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

ProductPlan

SEPTEMBER 8, 2021

Open 24 hours a day, the site was user-friendly, encouraging browsers to post their own reviews of books and offering discounts, personalized recommendations, and searches for out-of-print books.”. How did this upstart go from a novel e-commerce bookseller to a household name and abroad? Amazon quickly became the leader in e-commerce.

Product Strategy 64

Product Strategy User Testing Strategy Technical Review 64

UX Planet

FEBRUARY 13, 2024

Christopher Alexander Neighborhoods, towns, and cities from their literal names to their reputations are defined by what keeps occurring there. Due to the design, Chicago is flexible, and different areas could be repurposed. Systems are made both naturally and by design. Standards, guidelines, governance.

Research Software 66

Research Software Customer Experience User Testing Systems Review 66

Product Management Lessons from the Trenches

DECEMBER 17, 2018

To help get you thinking about whether NLP is right for your business, here are some example use cases where NLP adds value: Enhance Humans Navigation IVR systems: helping consumers get routed to the person or information they need without going through a brutal phone tree (Liberty Mutual, I’m looking at you!). Named Entity Extraction?—?identifying

Technical Review 30

Technical Review Feedback Software Artificial Inteligence User Testing 30

eG Innovations

AUGUST 3, 2021

This can highlight why launching your virtual application is slow: is it due to slow StoreFront access, AD authentication, GPOs, etc.? The issue could be due to the network in the user’s home, or their connectivity to the Internet. Our licensing is per host or user (concurrent or named) and not per user-session.

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52

Business of Software Conference

NOVEMBER 12, 2019

We lost some of our functionality as a tool due to API changes. In Austin where I lived Uber was gone for a year because they wouldn’t play along with the government and some local competitors came in. That alone can be a great differentiating factor between you and a competitor. Small percentages of the market.

Research Software 45

Research Software Software Review Data Visualization User Testing 45

Business of Software Conference

NOVEMBER 12, 2019

We lost some of our functionality as a tool due to API changes. In Austin where I lived Uber was gone for a year because they wouldn’t play along with the government and some local competitors came in. That alone can be a great differentiating factor between you and a competitor. Small percentages of the market.

Research Software 40

Research Software Software Review Data Visualization User Testing 40