Intercom, Inc.

OCTOBER 1, 2020

It would include customer support, along with buying a domain name, along with building a peak feature, because there were four of us and there was that sort of chaotic sense of everyone does everything. That’s the dream, that’s the vision. But then, what are the next six months going to look like? That’s one side of it.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

It would include customer support, along with buying a domain name, along with building a peak feature, because there were four of us and there was that sort of chaotic sense of everyone does everything. That’s the dream, that’s the vision. But then, what are the next six months going to look like? That’s one side of it.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Roman Pichler

FEBRUARY 14, 2023

1] As simple as this sounds, there is a catch: To create value with Scrum, you must understand who the users and customers are, why people would want to use and pay for the product, which business benefits it should generate, and, in the case of commercial products, which features differentiate it from competing offerings.

Product Research 343

Product Research Feedback Software Research Software User Testing 343

Product Talk

SEPTEMBER 20, 2023

FigJam generates the outcomes I’m looking for, namely teams exposing their critical thinking and collaborating with ease. Mallory Klenda is a Senior Product Manager at PayIt , a platform that enables government agencies to digitize any service and associated payments in a single, easy-to-use solution for residents and agency staff alike.

Data Visualization 249

Data Visualization Analytic Tools Research Software Product Research 249

ProductPlan

SEPTEMBER 8, 2021

How did this upstart go from a novel e-commerce bookseller to a household name and abroad? It provides: “on-demand cloud computing platforms and APIs to individuals, companies, and governments, on a metered pay-as-you-go basis. The name comes from the idea that no team should be so big that two pizzas couldn’t feed everyone.

Product Strategy 64

Product Strategy User Testing Strategy Technical Review 64

Intercom, Inc.

JANUARY 20, 2022

If you’re short on time, here are a few quick takeaways: A company’s differentiator, or the reason their customers choose them over others, only lasts as long as their ability to improve faster than others can copy. And then, after all that, you get to decide where you want to differentiate. Slowness is viral.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

UX Planet

FEBRUARY 13, 2024

Christopher Alexander Neighborhoods, towns, and cities from their literal names to their reputations are defined by what keeps occurring there. Governance over design systems, guidelines for designers/developers, and standards across the company for design are keys to success. Standards, guidelines, governance.

Research Software 71

Research Software Customer Experience User Testing Systems Review 71

Reveal

DECEMBER 2, 2021

In this part of this article, we’ll go through the key features and functionalities that differentiate Reveal and Looker, so you can easily pick the right platform for your organization’s needs. Reveal’s Pros & Cons. Pros: Fully self-service – One of Reveal’s top embedded analytics features is the self-service capability.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Product Management Lessons from the Trenches

DECEMBER 17, 2018

Note that getting access to the Twitter firehose for commercial purposes can be expensive, but there is power in staying up to the minute with what journalists, government and corporate officials, and reality stars are talking about. Named Entity Extraction?—?identifying related to people, companies, teams, etc. Who uses it?

Technical Review 30

Technical Review Feedback Software Artificial Inteligence User Testing 30

The Product Coalition

FEBRUARY 26, 2022

If someone asked me to compete with most organisations today, I wouldn’t fuss with innovation so much or think of competitive differentiators, I’d just solve the problem of how time is spent organisation wide, and try and build a company that does the same thing, with less distractions. Do you see the problem? Can you list them perhaps?”

User Testing 171

User Testing Weak Development Team Customer Experience Customer Feedback 171

eG Innovations

AUGUST 3, 2021

The NetScaler documentation is here [link] (navigate via the left-hand index) and there is more information here: [link] (yes, we need to update the name ). eG Enterprise’s integration with Citrix APIs allows it to differentiate machine failures, user connection failures, unregistered desktop failures, etc.

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52

Business of Software Conference

NOVEMBER 12, 2019

In Austin where I lived Uber was gone for a year because they wouldn’t play along with the government and some local competitors came in. That alone can be a great differentiating factor between you and a competitor. So that is something to look at and that can even be a point of differentiation. Even things like Uber.

Research Software 45

Research Software Software Review Data Visualization User Testing 45

Business of Software Conference

NOVEMBER 12, 2019

In Austin where I lived Uber was gone for a year because they wouldn’t play along with the government and some local competitors came in. That alone can be a great differentiating factor between you and a competitor. So that is something to look at and that can even be a point of differentiation. Even things like Uber.

Research Software 40

Research Software Software Review Data Visualization User Testing 40

The Product Coalition

OCTOBER 11, 2023

Differentiating from Centralized Social Media Decentralized platforms have a unique superpower — censorship resistance. It’s like moving from a crowded metropolis to a cozy village, where everyone knows your name. Tokens are also used for governance, allowing users to participate in decision-making processes.

Weak Development Team 125

Weak Development Team Customer Experience User Testing Data Visualization 125

Business of Software Conference

OCTOBER 23, 2019

My name is Bruce McCarthy. And the ideal product covers all of the basic expectations and has at least one delighter, one differentiator. And then also in the value bucket in my mind is erecting at least one barrier to the competition some sort of delighter some sort of differentiator. That’s the green arrow up there.

Customer Experience 61

Customer Experience User Testing Onboarding KPIs Research Software 61

Intercom, Inc.

JANUARY 18, 2023

Tristram Hewitt: Some of this is driven by catch-up from the pandemic and funding available from the government to catch up from the pandemic. You had the ESSA funds from the federal government funding a lot of tutoring initiatives. Kris Jagasia: My name’s Kris Jagasia. California has launched a free tutoring initiative.

Feedback Software 205

Feedback Software User Testing Education Customer Experience 205