Mixpanel

JULY 21, 2023

Anywhere that you don’t access Mixpanel with an activated account—the homepage, our customer gallery, our pricing page, our plan builder—had to be rethought, reorganized, and built again from the ground up. We’d have to hire and bring in UI engineers from other teams at Mixpanel that specialized in challenging user experiences.

Analytic Tools 52

Analytic Tools User Testing Customer Experience Vision 52

Intercom, Inc.

APRIL 23, 2018

When building your products, the security and privacy of your customers’ data needs to be a top priority. The EU’s General Data Protection Regulation (GDPR) is a major regulatory change that will affect all companies with EU customers or users – and because it applies to companies no matter where they may be, it has a truly global reach.

Weak Development Team 220

Weak Development Team Systems Review Data Visualization User Testing 220

Intercom, Inc.

NOVEMBER 4, 2021

You wouldn’t expect to find a Brand Studio at every tech startup, but then again, we’ve always enjoyed doing things a little bit differently. Scott says through a lot of research. You can see a lot of the changes and updates on intercom.com, and all of those brand changes are kept in our brand guidelines document. We know it.

Branding 222

Branding Technical Review Customer Experience Systems Review 222

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Johanna Rothman

JULY 22, 2021

Let's differentiate between the strategic and the tactical. I see strategy necessary at these management levels: Organizational strategy, to define the value the organization offers to the employees, customers, and other stakeholders. Product strategy, to define the value the products offer to the product's users/customers.

Differentiation 133

Differentiation Product Research Roadmap Strategy 133

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Intercom, Inc.

JANUARY 20, 2022

Not too long ago, when Intercom turned 10 , we dedicated an entire episode to speed , or why startups should always strive to keep momentum as they scale. And sure enough, the feedback was that things were starting to slow down. don’t just help test the team’s momentum, they also help point out where the bottlenecks are.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

The Product Coalition

FEBRUARY 22, 2023

All it takes to succeed here is a pinch of creativity, a pinch of utilities, and a touch of uniqueness that will be the differentiating factor. Platforms such as OpenSea, Magic Eden, X2Y2, Sudoswap, and Rarible have set a role model for how startups can be creative by setting a unique point to attract consumers.

Research Software 118

Research Software Technical Review Customer Experience User Testing 118

Department of Product

AUGUST 2, 2020

It’s easy to chortle at the misfortune of such a ridiculous name being given to a user of a product, but then I started to wonder whether I was actually giving content the attention it deserves on the products I was working on at the time. Users may have been acquired through content marketing or social ads. I probably wasn’t.

Feedback Software 52

Feedback Software Strategy Onboarding KPIs User Testing 52

Andrew Chen

JUNE 25, 2019

Hi readers, The growth teams at Uber and Airbnb occasionally met over the years to share best practices, brainstorm ideas, and share observations on the startup world. As a result of this experience, I’m often asked what I’d recommend startups do to grow supply in their marketplace. Twenty Eight Ways to Grow Supply in a Marketplace.

User Testing 111

User Testing Customer Experience Research Software Feedback Software 111

Andrew Chen

JUNE 25, 2019

Hi readers, The growth teams at Uber and Airbnb occasionally met over the years to share best practices, brainstorm ideas, and share observations on the startup world. As a result of this experience, I’m often asked what I’d recommend startups do to grow supply in their marketplace. Twenty Eight Ways to Grow Supply in a Marketplace.

User Testing 48

User Testing Customer Experience Research Software Feedback Software 48

Andrew Chen

AUGUST 10, 2023

Then 100% – a mere doubling annually in a startup ecosystem that demands a much faster target. Particularly for startups, where continual growth is life and death. Yes, of course, it’s when a top line number (like revenue, or active users, or otherwise) stops growing. if consumer?)

User Testing 80

User Testing Analytic Tools Customer Experience Weak Development Team 80

The Product Coalition

JANUARY 12, 2020

How to Make Fewer Errors During Your Trial-And-Error Journey Reaching product-market fit requires a lot of trial-and-error, but it takes so much more to succeed. I learned to think and speak in a new language that included things like market forces, differentiation, competitive advantage, barriers to entry, segmentation, and focus.

User Testing 78

User Testing Product Research Customer Experience Travel 78