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Moving at the Speed of Demand

Product Management Unpacked

Unlike traditional product managers, Claire is less involved with the technical aspects of product management. Armed with this knowledge, she is better positioned to collaborate with product managers regarding where a given solution or feature may fit into the product roadmap, if at all. It is a huge collaborative process.

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What Skills Does a Product Manager Need?

BrainStation Product Management

It makes sense then that the most crucial skills for Product Managers are intangible people skills – otherwise known as soft skills, but we’ll discuss that later – which tend to be more transferable from position to position and industry to industry. Technical Skills for Product Management.

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What Skills Does a Product Manager Need?

BrainStation Product Management

Speak to a Learning Advisor. It makes sense then that the most crucial skills for Product Managers are intangible people skills – otherwise known as soft skills, but we’ll discuss that later – which tend to be more transferable from position to position and industry to industry. Technical Skills for Product Management.

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Selling the Value of CS Internally: The Lessons Learned by Ian Anis of Tableau

Gainsight

He has especially enjoyed the last 10 to 15 years of coaching, mentoring, and advising people to get into customer success and nurturing both companies and people to become successful at it. . At Red Hat, he transitioned a technical support team into a customer-focused team. Time adoption is another positive attribute story to share.

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What is Product Management?

Sachin Rekhi

What I most often advise is to err on the side of fewer features for the benefit of getting the product out sooner to optimize for learning. Or it could be ensuring open product, design, and technical decisions get resolved in an efficient manner.

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Proven Sales Playbooks are BS — Paul Kenny Explains

Business of Software Conference

Alex A may have little patience to deal with awkward technical queries, and may be willing to make unrealistic promises to get deals to cross the line. They should be the trusted advisors to your biggest clients. Remember, your sales team and your product sit in a unique position.

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2022 Customer Service Quality Benchmark Report: A roundtable on support strategies for the year ahead

Intercom, Inc.

And in doing so, businesses have had to look critically at support as a differentiator and core business value driver. Using technology in a different way to provide support, looking at it as a value add as opposed to a cost center means we can differentiate support. .” I think that has naturally driven up CSAT.