Userpilot

NOVEMBER 23, 2023

TL;DR Regular roadmaps kill outcomes by forcing teams to think in the categories of features and timelines. It’s difficult to implement outcome-based roadmaps because stakeholders don’t trust product teams to deliver on business goals. Many companies lack differentiation strategies and drive product development by copying competitors.

Feedback Software 89

Feedback Software Analytic Tools Product Research User Testing 89

Modus Create

MAY 28, 2024

In our Conversations with Chief Innovators series, Larry explains that business leaders are concerned because AI “exhibits behaviors we might label as bad in humans.” Top considerations for developing an AI strategy AI initiatives are not one-size-fits-all—yours should be tailored to organizational needs and strategic goals.

Reporting Tools 64

Reporting Tools Data Visualization Research Software Weak Development Team 64

Userpilot

JANUARY 29, 2023

Without validating features, it’s easy to create products that aren’t aligned with their vision or are difficult to differentiate. Developing features without validation results in bloated products and unnecessarily drives the cost of development up. Product teams should invest in validation when developing the MVP.

User Testing 92

User Testing Product Research Framework Feedback Software 92

Userpilot

OCTOBER 25, 2022

Product differentiation and positioning are important aspects of strategic product management because they allow you to build a product that meets the needs of the right customers in the right market and stand out from the crowd. They tell the product management team what they need to achieve. What is strategic product management?

Product Research 88

Product Research User Testing Customer Feedback Research Software 88

Userpilot

JUNE 20, 2023

TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need. Apart from testing the demand for the product, idea validation helps teams assess if they have the necessary expertise and resources to build the product. Let’s get straight into it!

User Testing 84

User Testing Product Research Feedback Software Customer Feedback 84

Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. This is the main focus of the article.

Research Software 85

Research Software Analytic Tools Feedback Software User Testing 85

DISQO

JUNE 30, 2017

When we surveyed 140 product managers, 1 in 2 said that their C-suite has direct input for what goes on the roadmap. Input from executives is only less common than input from product owners, engineering teams, and the product managers themselves. Meanwhile, input from customers lies towards the bottom of the list.

Weak Development Team 53

Weak Development Team Product Research User Testing Customer Feedback 53

UX Planet

JANUARY 16, 2024

The last thing you need is to stumble into the abyss of bad branding, a place where countless others have lost their way. Market research for startup branding can be perceived as an unnecessary expense, especially when compared to product development or marketing activities that seem more directly linked to revenue generation.

Branding 95

Branding User Testing Product Research Data Visualization 95

Userpilot

MARCH 27, 2023

We finish with an overview of product analytics tools that your team can benefit from. Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs. As a result, product teams are able to make quicker decisions.

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 96

DISQO

JUNE 30, 2017

When we surveyed 140 product managers, 1 in 2 said that their C-suite has direct input for what goes on the roadmap. Input from executives is only less common than input from product owners, engineering teams, and the product managers themselves. Meanwhile, input from customers lies towards the bottom of the list.

Weak Development Team 40

Weak Development Team Product Research User Testing Customer Feedback 40

DISQO

JUNE 30, 2017

When we surveyed 140 product managers, 1 in 2 said that their C-suite has direct input for what goes on the roadmap. Input from executives is only less common than input from product owners, engineering teams, and the product managers themselves. Meanwhile, input from customers lies towards the bottom of the list.

Weak Development Team 40

Weak Development Team Product Research User Testing Customer Feedback 40

Userpilot

NOVEMBER 21, 2023

Product launch checklists help align the efforts of all team members, enhance quality assurance, help mitigate risks, enable the evaluation of the launch, and help you deliver a better customer experience. Develop a product that meets customer needs and expectations. If you can find buyers at this stage, you’re onto something.

Product launches 85

Product launches User Testing Product Research Analytic Tools 85

Userpilot

OCTOBER 31, 2022

Use churn surveys and cancellation emails to learn why users churn and identify unsuitable user groups. Talk with your sales and customer service teams to better understand your customer profiles. To u nderstand what is a bad customer fit for your SaaS. Use cancellation surveys to collect more data.

Feedback Software 80

Feedback Software User Testing Research Software Data Visualization 80

Usersnap

OCTOBER 3, 2023

Quantifying user interactions and analyzing engagement provide insights necessary for informed decisions, enhanced competitiveness, and superior product development. Positive UX differentiates products, prevents dissatisfaction-driven churn, and validates decisions through data-driven insights. When should we use the HEART framework?

Customer Experience 59

Customer Experience Customer Feedback User Experience User Testing 59

Userpilot

FEBRUARY 10, 2023

Actually, there are multiple types of personas for different teams, levels of research, and use cases—which you need to understand if you want to connect with customers. So let’s cover each of them and see what you can do to improve your team’s effectiveness. What is a persona?

Research Software 91

Research Software User Testing Analytic Tools Feedback Software 91

Userpilot

AUGUST 31, 2023

In addition to analytics features that both Heap and Google Analytics have (event tracking, user segmentation , and funnel analytics), Userpilot also has built-in survey features to help you collect and analyze qualitative data. The tool is still under development, so there are a number of known issues that can cause problems for users.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Reporting Tools 86

Userpilot

SEPTEMBER 4, 2023

Research shows optimized customer journeys deliver: Up to 20% increase in customer satisfaction 30% increase in conversion rates 15% increase in average order value 25-40% increase in revenue In essence, customer journey optimization establishes customer experience as a competitive differentiator that boosts business growth.

Data Visualization 82

Data Visualization User Testing Analytic Tools Customer Feedback 82

Userpilot

OCTOBER 21, 2022

Minimum viable features are the set of product characteristics that you need to develop to satisfy a user's need. The development of the MVP and MVE should happen at the same time. Developing one is not possible without the other. This allows you to validate the idea and collect user feedback to inform future development.

Customer Experience 95

Customer Experience Onboarding KPIs User Testing Customer Feedback 95

Userpilot

JULY 14, 2021

Because still – there are some differentiators that may affect your choice. Userguiding and Product Fruits offer more features, but have very clonky and buggy UX and UI, which makes them feel ‘half-baked’ and offers a poor user experience. As your team of 4 is trying to make it (and not break it!), There are two.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

The Product Coalition

JANUARY 3, 2020

So, it was natural that we should want to develop a talent growth plan for our people. Each month we send out an NPS survey to assess whether the company is being a great place to work, but a few months ago I also sent Google’s manager feedback survey to my team of 10 product managers. This is how we did it.

Feedback Software 81

Feedback Software Product Research Research Software Weak Development Team 81

Userpilot

AUGUST 31, 2023

In addition to analytics features that both Heap and Google Analytics have (event tracking, user segmentation , and funnel analytics), Userpilot also has built-in survey features to help you collect and analyze qualitative data. The tool is still under development, so there are a number of known issues that can cause problems for users.

Data Visualization 59

Data Visualization Analytic Tools Feedback Software Reporting Tools 59

Gainsight

SEPTEMBER 28, 2022

First, the bad news …. The priorities that customer success teams live and breathe every day are now the top CEO and investor priorities. In a world of stagnant or declining sales, the work of post-sales and customer success teams has never been more important. This post originally published on CMSWire. Inflation is up.

Customer Experience 52

Customer Experience Analytic Tools Customer Feedback Weak Development Team 52

Userpilot

SEPTEMBER 4, 2023

Research shows optimized customer journeys deliver: Up to 20% increase in customer satisfaction 30% increase in conversion rates 15% increase in average order value 25-40% increase in revenue In essence, customer journey optimization establishes customer experience as a competitive differentiator that boosts business growth.

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

Gainsight

JUNE 11, 2021

Team Up with Sales to Drive Revenue with Kristen Hayer, Founder & CEO at The Success League. But both teams should be working together to drive more revenue than attacking the customer base separately. It begins with identifying and developing outcomes. Major Takeaways: Outcome-based selling is the future.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Product Innovation Educators

JANUARY 13, 2020

Also, we talk in the beginning about Jill’s experience developing the Adobe Creative Cloud; lots to learn just from that. 0:38] What was your experience developing Adobe Creative Cloud? It failed because we weren’t all-in, not because the product was bad, but because the go-to-market model was completely wrong.

User Testing 85

User Testing Product Research Marketing Research Software 85

Userpilot

MAY 30, 2022

Feature request surveys are another good way of understanding your new users’ needs by getting feedback on the features. You can leverage NPS surveys to identify dissatisfied users, uncover friction points, and focus on specific problems. In SaaS, there are 4 most common needs-based segments that you need to differentiate.

Data Visualization 95

Data Visualization Feedback Software Research Software Analytic Tools 95

Userpilot

SEPTEMBER 23, 2022

A bad UI design will kill any chance you have of guiding users to achieve value with your product. Maintain brand consistency across your entire UI design by using differentiating elements with shared colors, such as one color for notifications and another for product guidance. Why is it important to reduce complexity in SaaS?

Customer Experience 77

Customer Experience User Testing User Experience Data Visualization 77

Gainsight

JANUARY 9, 2019

How many of us have heard a business claim “our key differentiator is that we’re very focused on the customer?” The overwhelming majority of the 160 enterprises surveyed stated digital services were important to “better serve customers.” And how often has that claim lined up with reality? It’s another to put it into practice.

Research Software 73

Research Software User Testing Product Research Customer Experience 73

Userpilot

APRIL 8, 2021

The “customers” part of this definition is important, since this is what differentiates customer analytics software from tools like Google Analytics, which look at data from website visitors as opposed to customers. For example, Userpilot is primarily an in-app tool, but it also offers the ability to create NPS surveys.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

BrainMates

MARCH 6, 2018

In March 2018, Rich Mironov visited Australia and presented to the Product Talks Sydney Meetup Group on building and scaling Product teams. Why do we need a Product Management team? What are the important things that flow from the product management group to development? Rich Mironov presenting on why we need Product Management.

User Testing 75

User Testing Feedback Software Product Management Product Manager 75

Gainsight

JULY 16, 2019

Gainsight PX features include: Native feedback tools like surveys and feature requests to capture customer feedback at optimal points along the user journey. CS integration : Gainsight PX integrates seamlessly with Gainsight’s CS platform , providing a constant stream of usage analytics for your customer success team. The result?

Analytic Tools 45

Analytic Tools Data Visualization Feedback Software Research Software 45

The Product Coalition

AUGUST 2, 2020

After 10 years, this internal tool supported thousands of daily internal users across countless teams, but nobody could explain exactly what the tool was providing. The system provided different functionality for different customers and the total scope was far greater than the internal team’s staffing capacity. What is the problem?

Data Visualization 93

Data Visualization Customer Experience Customer Satisfaction Engineering 93

Product Solving

AUGUST 26, 2020

Share I am intending to share the results of the survey from two weeks ago next Wednesday and announce some plans for Product Solving moving forward. Hiten Shah said it nicely on Twitter recently: Hiten Shah @hnshah Friction is the keyword in product development. Define your biggest differentiator, 3. Think like your users.

Feedback Software 52

Feedback Software User Testing Customer Experience Systems Review 52

Gainsight

JUNE 20, 2019

Prioritizing feature developments and then driving adoption of them. With Gainsight PX you get: Native feedback tools like surveys and feature requests to capture sentiment at precisely targeted points along the customer lifecycle. Easy custom reports that give product teams the insight they need to make data-driven decisions.

Data Visualization 45

Data Visualization Analytic Tools Feedback Software Reporting Tools 45

Mironov Consulting

MAY 2, 2019

But product management and development processes that work well for long-lived hardware can handicap software organizations. 1] For industrial hardware, the development/design cycle is separate from the manufacturing cycle. For software products, the development and design process *is* the manufacturing process.

Reporting Tools 91

Reporting Tools Analytic Tools Research Software Data Visualization 91

The Product Guy

SEPTEMBER 12, 2017

If a persona says no to both questions, users like her won’t care about this feature, even if you consider it your magnum opus or your product’s big differentiator. You can send everyone on your main list a 1-question survey for self-selection to build those lists if you don’t want to do it yourself. Sad but true.

Research Software 109

Research Software User Testing Analytic Tools Product Research 109

Userpilot

MARCH 31, 2023

Why do you need product evaluation surveys and what are some of the top product evaluation survey questions? TL;DR Product evaluation surveys are customer research tools used to assess how users feel about your product experience at different stages of the customer journey. What is a product evaluation survey?

User Testing 75

User Testing Customer Feedback Product Research Feedback Software 75