How to Think About Scaling Your Customer Success Team
Gainsight
DECEMBER 23, 2019
And when I was trying to figure this out, I had no idea when I was a CO, I hacked it and I looked at every public company document and I figured out that on average, and I talked to everyone I knew, on overage when people were at scale they were budgeting about $2 million per CSM. A million things going on outbound-driven, rapidly changing.
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