Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? Depending on how many your product has, it may require several hours of interviews and a number of surveys to do each. SaaS User Persona Example -Userpilot: Product Manager 2. Creating a user persona can be hard sometimes.

Analytic Tools 97

Analytic Tools Feedback Software Research Software User Testing 97

The Product Coalition

MARCH 6, 2019

Working as a product manager can be a busy, unpredictable and octopus-like existence. Bringing team members together, organizing user research, product demos, road mapping and more. If you’re a mobile app product manager there’s a whole additional layer of complexity to add to that cake.

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

Userpilot

MARCH 31, 2023

Customer attrition takes place when customers leave your product or service. The 6 key customer churn metrics are customer retention rate, customer churn rate, Net Promoter Score , customer health score, customer satisfaction score, and customer engagement rate. What metrics should you track for customer attrition analysis?

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Customer Feedback 91

Userpilot

JUNE 22, 2021

When new users drop off, product metrics suffer. Onboarding new users is one of the best ways to prevent this from happening. To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. What to look for in the best onboarding software for SaaS? Conclusion.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

OCTOBER 4, 2022

The Pirate Metrics Framework organizes the traditional funnel into five stages in the customer journey: Acquisition, Activation, Retention, Referral, and Revenue ( AARRR ). Loops also come in three types of common designs: viral, content-led, and product-led. Pirate metrics framework. What are growth loops?

Customer Experience 95

Customer Experience User Testing Onboarding KPIs Software Review 95

Mironov Consulting

SEPTEMBER 15, 2019

For instance, “how do we think this change to the onboarding workflow will shift user behavior?” Increasing, though, companies are building statistical or AI/Machine Learning features directly into their products. Piping in real users’ voices and challenges motivates the whole team. We versus They.

Data Visualization 90

Data Visualization Analytic Tools Research Software Weak Development Team 90

Userpilot

JUNE 27, 2022

What is developer marketing, and what is the point of it? As the name suggests, developer marketing is marketing to developers. In short, developer marketing is more than just capturing the attention of software developers and getting them to use your product. What is developer marketing?

Weak Development Team 52

Weak Development Team Development Marketing User Testing 52

Userpilot

MAY 5, 2022

What does the product management process involve? Why is it important for product managers to follow them? Product managers lead interdisciplinary product teams to deliver products that bring value to customers. The product development process is one aspect of the product management process.

Product Research 87

Product Research User Testing Research Software Feedback Software 87

Userpilot

OCTOBER 29, 2020

Product Marketing is a fairly new domain and the role of ‘Product Marketing Manager’ differs greatly from organization to organization. You may want to jump to a relevant section: Who’s a Product Marketing Manager? Product Marketing Manager’s Role and Responsibilities (depending on the company).

Analytic Tools 95

Analytic Tools Feedback Software Onboarding KPIs Product Marketing 95

Userpilot

FEBRUARY 3, 2023

From marketing campaigns to onboarding programs, catering your product experiences to your customers improves satisfaction and retention rates. Gather insights about your customers from internal teams. Buyer personas are great to turn to when planning your marketing campaigns or when you want to make product improvements.

Analytic Tools 90

Analytic Tools User Testing Research Software Feedback Software 90

Userpilot

JULY 21, 2022

A customer service model defines your process for supporting your customers whenever they face any obstacle with your product. The customer engagement model is focused on aiding the user proactively and making them stick with your product. More pressure on your customer support team. What is a customer service model?

Feedback Software 90

Feedback Software Analytic Tools Data Visualization Customer Feedback 90

Userpilot

OCTOBER 20, 2023

TL;DR Sentiment analysis helps you monitor the opinions, emotions, and feelings (sentiment) of customers towards your product or brand. Sentiment analysis makes it possible to compare your product to competitors, evaluate the impact of your product/marketing efforts, and gather actionable growth insights. Source: G2.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

JUNE 9, 2021

Are you thinking about a career in product, but you’re not sure whether you should pursue Product Marketing or Product Management? To explain the difference in the simplest of terms: Product Managers build product features and Product Marketers promote them to their audience and users. How to decide.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Product Research 52

The Product Coalition

JULY 30, 2020

I’d like to share a few product management insights from Synch, a company I co-founded in 2017, to help entrepreneurs who are launching new marketplaces. Even though the article is intended for entrepreneurs, it could also provide fundamental insights to product managers who are tasked to improve metrics in a marketplace.

Customer Experience 78

Customer Experience Product Research Onboarding KPIs Research Software 78

Userpilot

MAY 13, 2021

Product intelligence is the magic that turns everyday products into smart machines. It’s what helps teams build great product experiences. From Alexa putting on your favorite tunes in the kitchen to Siri setting up your morning alarm, product intelligence is the bridge that connects people to products.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

JULY 11, 2022

It doesn’t matter how great your product is, if your customer support is bad, your customers will leave! In this article, we’ll be sharing 10 golden rules of customer service that will help your support team develop quality support and exceed customer expectations. You tell your friends and family about it!

Reporting Tools 94

Reporting Tools Feedback Software Customer Experience User Testing 94

Userpilot

JULY 13, 2021

Most SaaS businesses recognize that interactive walkthroughs are a helpful onboarding tool , but few use them correctly. Too often, they are conflated with product tours , leaving the customer confused as to why they are being shown features they don’t need. That’s a product tour , and you should avoid those.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Intercom, Inc.

AUGUST 15, 2019

? ?. If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. Test your assumptions, always. I was writing specifications documents.

UX 179

UX User Testing Weak Development Team Customer Experience 179

Intercom, Inc.

MARCH 15, 2018

They’re the ones making sure your app is secure, that uptime looks good, and that the rest of your engineering org has the right tools to build features your users need and want. Will Larson has managed infrastructure teams for some of the biggest names in software. product called Yahoo!

Engineering 214

Engineering Feedback Software Onboarding KPIs Customer Experience 214

Userpilot

OCTOBER 15, 2020

Say ‘Product Roadmap’ and every product person knows what you mean. But Product Adoption Roadmap (or Product Adoption Strategy ) and you get people scratching their heads. This is exactly what I wanted to tackle in today’s post: how to build an effective product adoption strategy for your SaaS. Source: Skyword.com.

Onboarding KPIs 70

Onboarding KPIs Strategy Customer Experience User Testing 70

Userpilot

APRIL 21, 2021

Put simply, good product marketing software helps your SaaS solve two fundamental problems: Build a product that users love on the basis of customer feedback Acquire and retain users of that product. But how do you choose good product marketing software? What is product marketing? What is product marketing?

Analytic Tools 53

Analytic Tools Feedback Software Research Software Customer Communications 53

UX Studio

MARCH 11, 2024

I realized that that wasn’t really gonna happen I’m very very bad at competition. And like the warmups and practice, I could see that I was kind of… you can kind of know how good you are on the team [00:04:00] in the warmups. These days are more around product design and UX design. Karthik: Yeah.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

Mironov Consulting

AUGUST 8, 2017

I spend a lot of time sifting through documents, positioning and stories – trying to figure out who we’re talking about. As a product manager, I think it’s my obligation to bring clarity and precision to discussions… so talking generically about customers or users can be exasperating. You say potato, I say WTF.

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101

Userpilot

JANUARY 18, 2024

Looking for an effective onboarding automation tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your onboarding automation needs. Looking for a Better Alternative for Onboarding Automation?

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

JANUARY 18, 2024

Looking for an effective onboarding automation tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your onboarding automation needs. Looking for a Better Alternative for Onboarding Automation?

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Pragmatic Marketing

MAY 23, 2017

The old adage that good marketing can’t sell a bad product is true. I’ve seen brands throw millions of marketing dollars at products that ultimately flopped. As product professionals, we internalize this lesson and combat its occurrence by taking an outside-in approach when it comes to product development.

Branding 70

Branding User Testing Marketing Airlines 70

DISQO

JANUARY 28, 2019

The critical limitation when evaluating the performance of teams and individuals is that virtually every definition for success is a lagging indicator: sales teams are judged on quota, marketing teams on leads, product teams on NPS, and so on. Teams that generate evidence also generate friction.

Product Research 40

Product Research Feedback Loop User Testing Weak Development Team 40

DISQO

JANUARY 28, 2019

The critical limitation when evaluating the performance of teams and individuals is that virtually every definition for success is a lagging indicator: sales teams are judged on quota, marketing teams on leads, product teams on NPS, and so on. Teams that generate evidence also generate friction.

Product Research 40

Product Research Feedback Loop User Testing Weak Development Team 40

DISQO

JANUARY 28, 2019

The critical limitation when evaluating the performance of teams and individuals is that virtually every definition for success is a lagging indicator: sales teams are judged on quota, marketing teams on leads, product teams on NPS, and so on. Teams that generate evidence also generate friction.

Product Research 40

Product Research User Testing Weak Development Team Customer Feedback 40

Userpilot

OCTOBER 31, 2022

Looking to drive adoption with contextual user onboarding ? As any savvy product manager will know, picking the right tool is essential to the success of your SaaS – so it’s worth taking the time to choose carefully. Another impressive dimension of Userpilot’s software is event tracking and feature tagging.

Analytic Tools 84

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 84

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Heap is a good choice for cohort analysis and it comes with features such as paths, funnels, and user segmentation analysis. Heap is one of the most sophisticated product analytics tools available in the market.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Technical Review 52

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Heap is a good choice for user analytics and it comes with features such as user segmentation analysis, survey analytics, user journey mapping, and behavioral analytics. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Technical Review Onboarding KPIs 52

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Heap is a good choice for retention analytics and it comes with features such as funnels, paths, user segmentation analysis, and behavioral analytics. Let’s get started! But it isn’t without flaws.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Onboarding KPIs 52

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Heap is a good choice for churn analytics and it comes with features such as user segmentation analysis, behavioral analytics, user journey mapping, and cohort analysis. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Technical Review 52

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Heap is a good choice for funnel analysis and it comes with features such as feature tags, in-app events, funnels, and paths. Let’s get started! But it isn’t without flaws.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Software Review 52

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Heap is a good choice for event tracking and it comes with features such as behavioral analytics, feature tags, user journey mapping, and user segmentation analysis. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Technical Review Feedback Software 52

The Product Coalition

APRIL 25, 2022

Product managers (PMs) are ninjas of aligning people, management, and processes. No product tool or template can save you if you’re not killing it in these three areas. The best product managers are in a continuous state of discovery and know that?—? neither the product nor roadmap are ever static.

Analytic Tools 159

Analytic Tools Data Visualization Feedback Software Research Software 159