Intercom, Inc.

AUGUST 10, 2020

For a time when it launched, Rippl was New Zealand’s most downloaded app, surpassing Facebook and Instagram with over 72,000 downloads in its first week on the market. A race against time. Rob Holmes, Technical Director at PaperKite, explains, “The day before businesses reopened, all hell broke loose.

Research Software 197

Research Software Customer Experience Government User Testing 197

Intercom, Inc.

NOVEMBER 30, 2021

Download The Ultimate Modern Support Tech Stack guide. Then, brimming with these insights, you can improve your proactive messages, inform your product roadmap, and more. These insights empower your team to create more valuable proactive support messages and proactively inform your product roadmap. Let’s dive in.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

ProductPlan

MARCH 17, 2020

increase free-trial downloads by 50% in the next six months), and initiatives (e.g., Product Roadmap. Next comes the product roadmap. Keep in mind that the roadmap should stay high-level and strategically focused. Read why a top-down product strategy is the best way to plan your roadmap. upsell new services).

Outbound 74

Outbound Product Management Product Manager Inbound 74

Intercom, Inc.

OCTOBER 13, 2022

For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product. Three, they are slow.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

The Product Coalition

OCTOBER 21, 2019

If you report into Sales, guess what, you spend much of your time on sales calls and updating the roadmap. Our Product Activities Framework helps you work out who does what in your business The framework splits the activities into three main areas: Strategic; Inbound and Outbound. You won’t necessarily be involved in all three.

Outbound 60

Outbound Inbound Product Management Product Manager 60

Usersnap

SEPTEMBER 27, 2022

With Trac you can enable to create project roadmaps, milestones and you can even fully modify the issue reporting area to your needs. Further links: Download trac. Download OTRS. It may be used by a support department to monitor inbound technical support requests and by a software development team to bug and task organization.

Reporting Tools 19

Reporting Tools Feedback Software Analytic Tools Data Visualization 19

Intercom, Inc.

APRIL 29, 2020

For example, people are working from home at increased rates , video conferencing apps are seeing record downloads , and commuter traffic has plummeted. Adjust your product strategy and roadmap. We’ve used these inputs to re-prioritize our product strategy and roadmap. What pain points are they facing?

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228