Don’t Lose Sight of the Person: How To Optimize Customer Experiences
The Product Coalition
DECEMBER 3, 2022
According to Tanya Koshy, Fmr VP of Product at UserTesting Continue reading on Product Coalition ».
Sat.Dec 03, 2022
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What Metrics Measure Customer Satisfaction & 5 Strategies To Drive More Satisfied Customers
Userpilot
DECEMBER 3, 2022
What types of metrics measure customer satisfaction, and how can they indicate the health of your customers and business? Customer satisfaction metrics, such as CSAT, CES, and NPS, help you measure customer loyalty and satisfaction. They are also essential for improving user experience and reducing churn, which makes your product more profitable than ever.
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Top 12 UX Improvements for SaaS That Enhance Engagement and Drive Retention
Userpilot
DECEMBER 3, 2022
UX design can make or break your product’s success. Poor UX can negatively impact engagement , and conversion rates, and stunt growth. The good news? There are many easy UX improvements you can make today to leave a better first impression. In this article, we cover the following: What UX design is and why UX is important in SaaS. How to identify opportunities to improve your UX design. 12+ UX improvements you can make to boost retention.
Customer Experience Lifecycle in SaaS: How To Optimize Each Stage and Drive More Conversions?
Userpilot
DECEMBER 3, 2022
The customer experience lifecycle paints the complete picture of a customer’s interaction with your brand. Optimizing experiences throughout this cycle to improve every interaction increases engagement and customer lifetime value. In this article, we’ll explore the following: What the customer lifecycle is and why it’s important. The five stages of the customer lifecycle.
How to Achieve High-Accuracy Results When Using LLMs
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
Customer Lifecycle Management in SaaS: How to Increase Engagement at Each Stage
Userpilot
DECEMBER 3, 2022
What role does customer lifecycle management play in SaaS? How do you increase engagement at each stage of the customer lifecycle? If you wonder about these questions, we’ve got you. In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. Read on to uncover product growth insights !
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