Sachin Rekhi

JANUARY 3, 2016

2015 was the year I returned to writing. It's reminded me just how much fun it is to reflect on what I've learned over the years and try to distill those lessons into repeatable practices for myself and others. I tried my best to keep a weekly cadence in the second half of the year and generally did with a few brief hiatuses. I wanted to share the 10 most popular posts I published in 2015.

Product Management 60

Product Management Product Manager User Testing Document 60

TSIA

JANUARY 5, 2016

At TSIA, we are dedicated to helping technology services organizations of all sizes stay on top of the latest best practices for growing and advancing their business. Our 30-minute TSIA Pulse webinars are a great way to hear directly from our research team about how emerging industry trends are affecting their respective service discipline, and what you can do to stay current.

Webinar 40

Webinar Research Software Technology 40

TSIA

JANUARY 7, 2016

In a previous life as the leader of a Customer Success organization, when speaking with the team I referred to the customer onboarding process as “our one perfect moment.” The logic was that it’s the single period of time when the customer is completely dependent upon the vendor before they’re able to take the next step forward.

Customer Experience 40

Customer Experience Reference 40