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Digital Analytics 101: What Is It and How to Collect Digital Data?

Userpilot

What’s digital analytics? In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! TL;DR Digital analytics allows teams to measure and analyze product performance to improve their digital strategy. Are you in?

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Fintech Customer Experience: How to Measure and Improve It [+ Tools]

Userpilot

This creates a feedback loop that you can use to drive continuous improvement. You can rig your surveys to be sent periodically like most types of NPS surveys or trigger them after specific events (e.g. after customer onboarding or their first transaction within a trading and lending services platform).

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How to Digitize Customer Experience For Your Product: Best Practices and Examples

Userpilot

Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Share personalized renewal reminders & other critical event notifications.

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User Adoption in SaaS: Definition, Strategies, Tools, and More

Userpilot

Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. Product usage analytics in Userpilot. Create self-service options User adoption requires balance. Lay out a customer journey map. Create a customer success playbook for each stage.

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User Adoption in SaaS: Definition, Strategies, Tools, and More

Userpilot

Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. Product usage analytics in Userpilot. Create self-service options User adoption requires balance. Lay out a customer journey map. Create a customer success playbook for each stage.

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15 Best Customer Experience Examples That Drive Customer Loyalty and Growth in SaaS

Userpilot

Listening and acting on feedback to close the feedback loop. Offering self-service support so users can access a help center inside your app. Efficient customer service team that’s available 24/7 and responds fast. Or else, their feedback would feel like wasted time, and the feedback loop will die off.

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How to Increase Customer Lifetime Value with Personalized Retention Marketing?

Userpilot

Sales analytics to identify better-qualified prospects and improve your marketing strategy. Collecting customer feedback and engagement data in-app to locate and address their pain points. Using custom event tags, you can ensure users complete the action, thus improving product activation and customer retention.