Userpilot
APRIL 24, 2024
AI chatbots handle queries three times faster than customer service agents, improving efficiency while meeting customers’ preferences for self-service. You can use AI’s predictive analytics to anticipate user behaviors to facilitate proactive support and reduce churn risks. AI analytics are coming soon.
Gainsight
NOVEMBER 10, 2021
Enter product analytics, the secret to building your own product-led machine. Strap in for a full look at the role of product-led strategies along with how to use analytics to drive product-led success. . One study by Dimension Data found 84% of companies that worked to improve customer service saw an upswing in revenue.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Userpilot
NOVEMBER 20, 2022
Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. An example of UI feedback. Offer self-service support options.
Userpilot
NOVEMBER 27, 2023
Close the feedback loop so customers know their opinions matter. Offer in-app self-support and enable customers to troubleshoot and resolve their problems quickly. That’s where customer churn analytics comes in. Close the feedback loop to improve customer satisfaction Collecting feedback isn’t enough.
Userpilot
OCTOBER 15, 2022
Most young customers prefer self-service support , so build a resource center filled with helpful content in various formats, including video tutorials and help articles. Routinely collect customer feedback to get a first-hand look at what customers want from their experience. What is B2B customer experience?
Userpilot
OCTOBER 26, 2023
A detailed growth strategy for retaining customers may involve various tactics, including self-serve onboarding and support, referral programs, and informed feature development. To take full advantage of growth opportunities, use product analytics to inform product decisions. PLG depends on the self-service model.
Userpilot
OCTOBER 16, 2022
Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. Create case studies with relatable problems that attract good-fit customers. Create case studies with relatable problems that attract good-fit customers.
Expert insights. Personalized for you.
.jpg)
96 
Let's personalize your content