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13 Ways to Satisfy Customer Needs and Exceed Customer Expectations

Userpilot

Deliver exceptional customer support using AI and self-service resources. Identify friction points through analytics like a funnel or path analysis. Cultivate a customer-centric culture from leadership down. Userpilot is a product growth platform with feedback, analytics, and engagement features. Brand24 dashboard.

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How Netflix builds a culture of excellence | Elizabeth Stone (CTO)

Lenny Rachitsky

• Sendbird —The (all-in-one) communications API platform for mobile apps • Explo —Embed customer-facing analytics in your product — Elizabeth Stone is the chief technology officer of Netflix. The company values transparency and open communication from everyone, including leadership.

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13 Product Mmanagement Tools the Best Product Managers Use

The Product Coalition

Finding meeting notes is necessary for PMs who take many types of notes from different stakeholders like leadership, business development, engineering, design, to 1:1s, team meetings, and most importantly, user interviews. Their design system tools remove the need for version control of design files as they’re all in one place.

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16 Customer Acquisition Strategies To Increase Conversion Rates

Userpilot

Use gated content for lead generation across the customer acquisition funnel Produce quality content—ebooks, case studies, industry reports, free tools—and gate it. Identify these users and reach out, asking that they write a review or grant you a video interview you can embed on your landing pages or social media.

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7 practices to master to excel as a Product Leader

BrainMates

Up until now, Product Leaders have had to rely on the approaches and frameworks designed specifically for Product Managers or use generic leadership practices which don’t necessarily cover the unique leadership challenges Product Leaders experience. This is a mistake, particularly if you are new to leadership.

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7 practices to master to excel as a Product Leader

BrainMates

Up until now, Product Leaders have had to rely on the approaches and frameworks designed specifically for Product Managers or use generic leadership practices which don’t necessarily cover the unique leadership challenges Product Leaders experience. This is a mistake, particularly if you are new to leadership.

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To reinvent healthcare, Cambia first reinvented itself: How they built a culture of innovation

DISQO

Information curators report on competitors and market opportunity, business designers evaluate consumer need, and rapid prototypers are left to test technical feasibility and create tangible examples of what’s being built. With this set up, Cambia does their due diligence on concept validation, however long it may take.