Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty.

Feedback Software 81

Feedback Software Analytic Tools Research Software Customer Feedback 81

Userpilot

APRIL 6, 2023

So in this post, we’re giving away all our tactics for collecting in-app feedback and sharing the tools you can use to make the most out of it without coding. TL;DR In-app feedback is all the customer opinions and feelings about your product that are gathered from in-app surveys (surveys that show up inside your app).

Feedback Software 71

Feedback Software Analytic Tools Research Software Data Visualization 71

Userpilot

JUNE 8, 2021

Finding the right collection of product management software isn’t easy, especially with hundreds of products available in the market. Today we’re going to help you narrow down your options by compiling a list of the 15 best product management software you can include in your product stack!

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Business of Software Conference

SEPTEMBER 22, 2021

Not only do they help and support the conference and the community, they also help fund our scholarship program to enable awesome people who wouldn’t otherwise be able to attend, come, take part and get a leg up into the world of software and SaaS. A Little about Logi Analytics. Learn more about Logi Analytics here.

Embedded Analytics 40

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 40

Usersnap

APRIL 29, 2023

Product managers have a lot of ground to cover. From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. Breaking-edge technology usually feels like something that requires advanced technical knowledge.

ChatGPT 105

ChatGPT Artificial Inteligence Feedback Software Reporting Tools 105

Userpilot

APRIL 6, 2023

So in this post, we’re giving away all our tactics for collecting in-app feedback and sharing the tools you can use to make the most out of it without coding. TL;DR In-app feedback is all the customer opinions and feelings about your product that are gathered from in-app surveys (surveys that show up inside your app).

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

APRIL 7, 2024

The Aha moment can happen before users even sign up for the tool, like in Loom or Zoom, or quite late afterward, like in Slack. Interactive walkthroughs consist of tooltips that show users how to use the product or feature, step-by-step. For a 360 view, complement the analytics data with user feedback.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Mind the Product

FEBRUARY 14, 2018

Google Analytics as Your Default Platform? Sure, if it’s 2010… A product manager’s role as an analyst is sometimes forgotten or not recognized. As a product manager, the impact of your business decisions will be measured by your product’s front-end data. Features to Consider.

Data Visualization 87

Data Visualization Analytic Tools Embedded Analytics Reporting Tools 87

Mind the Product

MARCH 7, 2019

Software as a service (SaaS) has become much more attractive to customers as SaaS companies embrace the idea of offering rich integrations with other platforms. While working on a knowledge management solution aimed at custom support and sales teams, we integrated with several customer support desks and CRM.

Reporting Tools 148

Reporting Tools Data Visualization Customer Experience User Testing 148

Userpilot

MAY 3, 2023

A multi-faceted tool, Intercom hopes its latest addition will help product managers better collect customer feedback and capture customer insights that drive results. TL;DR Intercom is a robust tool for solving a variety of customer-related problems, from customer support to onboarding and engagement. How they work.

Data Visualization 75

Data Visualization Product Research Software Review Feedback Software 75

Izenda

APRIL 27, 2020

Managers with separate agendas. For product managers, determining what’s a priority in your product roadmap can seem more daunting than the actual work. Commonly used in agile software development, the MoSCoW method helps key stakeholders understand the importance of each product feature.

Embedded Analytics 64

Embedded Analytics Data Visualization Roadmap Analytic Tools 64

Userpilot

APRIL 23, 2021

Then, I’ll go a bit deeper and look into 10 user persona examples for 3 SaaS tools, to showcase how products with several different use cases can have dramatically different personas. SaaS User Persona Example -Userpilot: Product Manager 2. SaaS User Persona Example-Userpilot: Product Marketing Manager 3.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? This article will guide you through every important aspect of collecting and utilizing user behavior data to drive product growth. UX analytics refers to analyzing how the users engage with your product UI and how is their overall experience while using the product.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

DISQO

OCTOBER 24, 2019

It’s survival of the fittest for agencies and management consulting firms in 2019. While it’s no secret that services businesses have undergone a massive transformation over the past five years, I foresee these changes reaching a critical inflection point in 2020. Outcomes Over Hours.

Reporting Tools 58

Reporting Tools User Testing Data Visualization Research Software 58

Userpilot

JUNE 10, 2022

As a product manager, you’re probably struggling with collecting and managing feature requests for your product. In this article, we’ll cover several methods for collecting and managing feature requests to meet customer expectations. What is a feature request? Bug fixes requests.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

MAY 20, 2024

Are you doing enough to lead your company toward product-led growth ? Given the right product growth tools you can transform your product into a self-growth machine. Curious about the tools that make this happen? In this article, we’ll go over 16 tools that each product team may want to have in.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

The Product Coalition

MARCH 16, 2019

Software as a service (SaaS) has become much more attractive to customers as SaaS companies embrace the idea of offering rich integrations with other platforms. While working on a knowledge management solution aimed at custom support and sales teams, we integrated with several customer support desks and CRM.

Reporting Tools 63

Reporting Tools Data Visualization Customer Experience User Testing 63

DISQO

OCTOBER 24, 2019

It’s survival of the fittest for agencies and management consulting firms in 2019. While it’s no secret that services businesses have undergone a massive transformation over the past five years, I foresee these changes reaching a critical inflection point in 2020. Outcomes Over Hours.

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

DISQO

OCTOBER 24, 2019

It’s survival of the fittest for agencies and management consulting firms in 2019. While it’s no secret that services businesses have undergone a massive transformation over the past five years, I foresee these changes reaching a critical inflection point in 2020. Outcomes Over Hours.

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

Userpilot

OCTOBER 29, 2023

We also look at: how to calculate willingness to pay factors that influence it how product managers can boost it Let’s get right to it! TL;DR Willingness to pay (WTP) is the maximum amount that customers are ready to pay for a product, while willingness to accept (WTA) is the minimum amount that would satisfy a seller.

Research Software 92

Research Software Feedback Software Analytic Tools User Testing 92

The Product Coalition

FEBRUARY 5, 2021

And it has nothing to do with product management Well, not no-one. There are a few people in the product world who talk about the importance of coaching for product leaders. Of course you need to have the foundations of product management under your belt in order to guide your team towards success.

Data Visualization 141

Data Visualization Reporting Tools Embedded Analytics Feedback Software 141

Usersnap

MARCH 19, 2019

As a product manager or a SaaS company owner, what is your main drive in building new products? Should the Voice of Customer influence product development? Many software and internet companies with great product ideas and rocket high initial growth rates have failed to achieve product/market fit.

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Userpilot

MARCH 25, 2022

Plus, a product management team can start analyzing responses as they come in, whether it’s a net promoter score survey or precise feedback on a recent feature. In-app survey tools show you the analytics side in real-time. Best in-app survey tool for collecting feedback in-app. Welcome survey. Check out Userpilot.

Feedback Software 85

Feedback Software Analytic Tools Data Visualization Product Research 85

Userpilot

FEBRUARY 25, 2024

Userpilot is a product growth tool that helps you collect key customer behavior data to power your Kano analysis. Through his study, he identified five categories of product attributes that affect customer satisfaction in varying degrees and manners (details on the categories shortly). Book a demo now to learn more.

Customer Satisfaction 91

Customer Satisfaction User Testing Customer Experience Customer Feedback 91

Iteratively Blog

JANUARY 10, 2021

Analytics tracking plans are no different – tracking plans (and the instrumentation of them) are collaborative by nature. The product team has defined the goals and metrics for this new feature and will have a view of what event tracking is needed to measure those metrics. Start by putting analytics front and center.

Embedded Analytics 52

Embedded Analytics Analytic Tools Data Visualization Software Review 52

Userpilot

JULY 27, 2022

In this article, I’ll show you which feedback approach is better for your SaaS and the right tools for collecting it. Customer feedback is the data you collect on customers’ evaluation of your product/services. Feedback is essential for SaaS companies because it helps product teams improve the user experience.

Feedback Software 88

Feedback Software User Testing Customer Feedback Analytic Tools 88

BrainMates

MAY 28, 2019

SnapComms is a medium-sized New Zealand software company who wanted to evolve its sales-led culture into a market-led culture. After hearing Rich Mironov talk about the slippery slope of sales-led companies , they decided to learn about Product Management. customer service, engineering, marketing and sales, etc).

Framework 74

Framework Data Visualization Marketing Reporting Tools 74

Userpilot

JANUARY 20, 2024

Looking for an effective self service support tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your self service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

DECEMBER 6, 2022

It could be product trial onboarding that helps you figure out how to solve it. In this blog, we’ll explore what a product trial is, describe the onboarding process, and give you the tools you need to apply it in your own SaaS. There are dozens of tools available, but one stands out from the crowd.

Feedback Software 94

Feedback Software Analytic Tools Customer Feedback Customer Experience 94

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Usersnap

DECEMBER 14, 2021

Why isn’t every SaaS business carrying exit surveys when their users cancel? Whether you call them cancellation surveys, churn surveys, or exit surveys, these are simple tools anyone can use. Which tool are you moving to? What are exit surveys in SaaS? Source: Purechat.com. How in-app exit surveys work best for SaaS.

Feedback Software 96

Feedback Software Customer Experience User Testing Product Research 96

Usersnap

NOVEMBER 10, 2023

Limitations of relying on PowerPoint During my early days in Product Management , I was introduced to PowerPoint for building roadmaps. Our former product manager shared a bunch of Powerpoint templates with us and we loved the flexibility and versatility the tool provided.

Presentation 52

Presentation Roadmap Data Visualization Feedback Software 52

Indicative

OCTOBER 23, 2020

Every team — from product to marketing, and IT to engineering — is generating data. A strong analytics stack is foundational to being able to make sense of it all. Investing in a robust and efficient analytics stack is a necessity for a modern business in order to compete. What Technology Do You Need in Your Stack?

Embedded Analytics 141

Embedded Analytics Analytic Tools Data Visualization Reporting Tools 141

Mind the Product

SEPTEMBER 14, 2017

Some of the task management tools, for example JIRA, can generate release notes automatically. There’s a wide selection of tools available that allow you to record a screencast video, ranging from free browser extensions to more comprehensive paid packages supporting multiple file formats and editing options. Did they buy?

Data Visualization 124

Data Visualization Embedded Analytics Marketing Customer Experience 124

Mind the Product

JULY 31, 2017

Being a product manager encompasses many things; vision, organization, analysis, and communication, to name a few. But in my experience there is one universal trait that permeates almost everything a product manager does – curiosity. We are well served by Venn diagrams here at MTP, so let’s use one. The Explorer.

Product Research 95

Product Research Product Management Product Manager Embedded Analytics 95

Userpilot

SEPTEMBER 22, 2023

Looking for an effective self service support tool and wondering if UserGuiding is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your self service support needs. Ready to see Userpilot in action?

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Intercom, Inc.

JULY 31, 2019

Embed a video message in your chatbot. Use these details plus those gathered from data enrichment tools to segment your users and personalize their next steps. Chatbot technology has advanced to a stage where they can easily replace traditional web forms on your site and offer users a simpler way to get in touch with you.

Marketing 177

Marketing User Testing Research Software Embedded Analytics 177