The Product Coalition

DECEMBER 19, 2021

The first product manager in a startup is a critical role with immense impact on the startup’s success?—?both Photo by Tolga Ulkan on Unsplash When I joined Twiggle as their first VP Product I was the thirteenth employee. Shortly after I started, the CEO surprised me by saying I should hire a product manager.

Product Management 162

Product Management Product Manager User Testing Weak Development Team 162

Userpilot

NOVEMBER 30, 2023

It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. This includes data from your analytics tools (e.g.

Product Research 80

Product Research User Testing Research Software Data Visualization 80

The Product Bistro

NOVEMBER 13, 2021

I haven't figured out how to get search, and I am looking for a solution to integrate a contact form, or perhaps I will just embed my email. Of course, for a few days/weeks/months my analytics will be screwed until all the old cached data from Google and other crawlers has been flushed.

Analytic Tools 195

Analytic Tools Embedded Analytics Inbound Customer Experience 195

Usersnap

APRIL 29, 2023

Product managers have a lot of ground to cover. From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. You’ll be able to understand how chatGPT can be a great tool for product management.

ChatGPT 105

ChatGPT Artificial Inteligence Feedback Software Reporting Tools 105

Userpilot

JUNE 26, 2023

Analyzing customer feedback data involves quantitative analysis to track trends and segment users , and qualitative analysis to understand the “why” behind the scores. What is a good score depends on the product and industry, but aim for 30+. First, it allows you to follow trends in customer sentiment or satisfaction.

Feedback Software 79

Feedback Software Analytic Tools Research Software Customer Feedback 79

Userpilot

JANUARY 9, 2023

Customer analysis for understanding their preferences, goals, and expectations towards the product. Sales analytics to identify better-qualified prospects and improve your marketing strategy. Your primary goal here is to identify trends in different groups of customers and build segments for each identical group.

Feedback Software 84

Feedback Software Analytic Tools Research Software Customer Experience 84

Userpilot

APRIL 6, 2023

Measuring customer satisfaction after the onboarding process to gain valuable insights, remove any source of friction, and improve product adoption in the process. Adding a bug report widget so users can give you information about what type of bugs they’ve experienced. Adding a bug report widget with Userpilot.

Feedback Software 69

Feedback Software Analytic Tools Research Software Data Visualization 69

The Product Coalition

JUNE 22, 2020

A lean product discovery framework can help make it all of this so much easier. Processes Methodologies Analytics Automate processes to do the boring work for you You’ll save a lot of time down the road by automating a few different processes or at least conducting them manually but routinely. though it’s great if you do!?—?but

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

Userpilot

DECEMBER 3, 2022

Afterward, product managers use that knowledge to optimize the customer experience. Customer lifecycle management vs. customer relationship management. Capitalize on loyal users to collect more data on product improvements and drawbacks to act on it. Build unique customer segments thanks to advanced analytics (e.g.,

Feedback Software 88

Feedback Software Analytic Tools Data Visualization Customer Feedback 88

Userpilot

APRIL 6, 2023

Measuring customer satisfaction after the onboarding process to gain valuable insights, remove any source of friction, and improve product adoption in the process. Adding a bug report widget so users can give you information about what type of bugs they’ve experienced. Adding a bug report widget with Userpilot.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

JANUARY 14, 2023

Userpilot helps you segment users, create your desired educational content, and embed them in-app to support new and existing customers. Customer education is the process of training your customers (directly or indirectly) to get the most out of your product or service. Userpilot’s Product Adoption school.

Customer Experience 93

Customer Experience Feedback Software Education Customer Feedback 93

Userpilot

OCTOBER 29, 2023

We also look at: how to calculate willingness to pay factors that influence it how product managers can boost it Let’s get right to it! TL;DR Willingness to pay (WTP) is the maximum amount that customers are ready to pay for a product, while willingness to accept (WTA) is the minimum amount that would satisfy a seller.

Research Software 91

Research Software Feedback Software Analytic Tools User Testing 91

Usersnap

JULY 27, 2020

Tracking feature requests from customers is a blessing, and also a nightmare for Product Managers. We at Usersnap believe the voice of customers should be the driver of product development. But how to do that so that it’s frictionless for the users and manageable for you? Step 2: Embed it to your product.

User Testing 95

User Testing Customer Feedback Feedback Software Embedded Analytics 95

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

The Product Coalition

JULY 10, 2023

Businesses are faced with the challenge of reaching their target audiences in a cost-efficient and impactful way. In this context, the role of product managers becomes increasingly crucial. By actively supporting marketing efforts, product managers can unlock new avenues for growth and bring innovative ideas to the table.

User Testing 81

User Testing Feedback Software Analytic Tools Data Visualization 81

Userpilot

JULY 27, 2022

Product managers prefer active feedback because it’s targeted, contextual and specific. Embed feedback forms in your in-app resource center with Userpilot and collect passive feedback. Over time, passive feedback has grown to become a UX trend because: Passive approaches don’t disrupt the product experience.

Feedback Software 86

Feedback Software User Testing Customer Feedback Analytic Tools 86

Userpilot

NOVEMBER 29, 2022

Customer churn analysis is the process when you investigate why customers are leaving your product and what could make them stay to improve user retention. It helps you identify trends and patterns of drop-offs in the customer journey so you can take the necessary steps for reducing customer churn. Why is churn analysis important?

Data Visualization 92

Data Visualization Customer Feedback User Testing Customer Experience 92

Userpilot

MAY 20, 2024

Here are some of the best product growth tools for user adoption : Userpilot is the best product-led growth tool for web apps. Pendo is the best product adoption software for mobile apps. ClickUp is the best project management tool for SaaS companies. Userzoom is the best user and product research tool.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

DECEMBER 6, 2022

Reverse trials: Combining aspects of the above, a reverse trial provides customers with a time-boxed free trial – including access to paid capabilities – which reverts to a freemium product after the free trial ends. There are a huge variety of product trials available. What is the product onboarding process?

Feedback Software 93

Feedback Software Analytic Tools Customer Feedback Customer Experience 93

Userpilot

FEBRUARY 26, 2024

Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features. Self-help resource center : An intuitive self-service support that quickly guides users to solutions – reducing friction and providing timely assistance for a better user experience.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JULY 31, 2023

WalkMe supports analytics features such as Tracked Events, Session Streams, User Recordings, and AI Predictive Analysis to gain actionable insights into user in-app behavior. Userpilot is an alternative product adoption platform with better analytics and feedback features. The relevant features include: Management dashboards.

Data Visualization 82

Data Visualization Embedded Analytics Analytic Tools Feedback Software 82

Userpilot

FEBRUARY 26, 2024

TL;DR Lou Assist is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 26, 2024

Analytics dashboard to collect customer experience insights — by tracking user data events, feature usage, survey statistics, etc. Userpilot gives you an eagle-eye view of the customer experience through user analytics, trend/funnel reports, and feedback collection through different types of surveys.

Data Visualization 52

Data Visualization Embedded Analytics Customer Experience Analytic Tools 52

Userpilot

JANUARY 16, 2024

TL;DR Userlane is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

NOVEMBER 29, 2023

Heatmaps revolutionized product analytics when they first came to the scene. But product teams have much more advanced analytics at their disposal. While heatmap tools offer valuable insights into user behavior , they come with certain limitations that marketers and product managers should know.

Data Visualization 78

Data Visualization Analytic Tools Feedback Software Embedded Analytics 78

Userpilot

FEBRUARY 26, 2024

TL;DR Lou Assist is a good choice for customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support. Product Analytics : Lou Assist doesn’t have any product usage analytics capabilities.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Userpilot

JANUARY 16, 2024

TL;DR HelpHero is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.

Customer Satisfaction 52

Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. GainsightPX is one of the most prominent product experience platforms in the market. GainsightPX offers 37 templates for creating your dashboard.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JANUARY 18, 2024

TL;DR Userlane is a good choice for onboarding automation and it comes with features such as user segmentation, onboarding checklist, self service support, and user journey mapping. Comprehensive Analytics : Userlane has two applications for user analytics: HEART and Content analytics. Let’s get started!

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

JANUARY 18, 2024

TL;DR Userlane is a good choice for onboarding automation and it comes with features such as user segmentation, onboarding checklist, self service support, and user journey mapping. Comprehensive Analytics : Userlane has two applications for user analytics: HEART and Content analytics. Let’s get started!

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 25, 2022

You can ask onboarding survey questions during signup to gain a better insight into your customers, and use their answers to pre-populate the dashboard the users sees for the first time. 7 – Improve your product based on onboarding survey feedback. An easier route is to use a pre-built tool and embed them in your product.

Feedback Software 90

Feedback Software Product Research User Testing Customer Feedback 90

Userpilot

SEPTEMBER 22, 2023

TL;DR Chameleon is a good choice for Customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Analytics are not advanced: Chameleon doesn’t pose of robust analytics features like Userpilot does. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

SEPTEMBER 22, 2023

TL;DR Appcues is a good choice for Customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support. GainsightPX is one of the most prominent product experience platforms in the market. It lacks predictive analytics features too.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Feedback Software 52

Userpilot

JANUARY 20, 2024

TL;DR Userlane is a good choice for user engagement analysis and it comes with features such as feature tags, event tracking, behavioral analytics, and survey analytics. User survey features for you to collect insights on user engagement and satisfaction – so you can improve your product offerings. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Embedded Analytics 52

Userpilot

JANUARY 20, 2024

TL;DR Userlane is a good choice for user engagement analysis and it comes with features such as feature tags, event tracking, behavioral analytics, and survey analytics. User survey features for you to collect insights on user engagement and satisfaction – so you can improve your product offerings. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Embedded Analytics 52

Userpilot

JANUARY 17, 2024

Must have features of user behavior analysis tools User behavior analytics tools are critical for improving product performance by providing an overview of user interactions and influencing strategic decisions. With these analytics, you can identify friction points or areas of confusion within the user’s in-app journey.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52