The Product Coalition

JUNE 22, 2020

A lean product discovery framework can help make it all of this so much easier. Processes Methodologies Analytics Automate processes to do the boring work for you You’ll save a lot of time down the road by automating a few different processes or at least conducting them manually but routinely. In the past, I’ve used Google Sheets?—?it

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

Userpilot

JANUARY 29, 2023

Design a customer-centric product experience today with Userpilot. What is product experience in SaaS? Product experience (PX) refers to the entire customer journey within a product and how it shapes the customer’s perception of the product. Want to embed video tutorials in your resource center?

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Data Visualization 97

The Product Coalition

FEBRUARY 5, 2021

And it has nothing to do with product management Well, not no-one. There are a few people in the product world who talk about the importance of coaching for product leaders. I’ve been talking about the importance of product leaders using coaching techniques to develop their team for what feels like a long time.

Data Visualization 141

Data Visualization Reporting Tools Embedded Analytics Feedback Software 141

Indicative

OCTOBER 23, 2020

Every team — from product to marketing, and IT to engineering — is generating data. A strong analytics stack is foundational to being able to make sense of it all. Investing in a robust and efficient analytics stack is a necessity for a modern business in order to compete. This is also referred to as event data.

Embedded Analytics 141

Embedded Analytics Analytic Tools Data Visualization Reporting Tools 141

Mind the Product

MAY 9, 2019

We’re a small but growing team, and our start-up mentality gives us a great deal of freedom to experiment and develop our processes as the marketing function matures within the business. Product teams understand that in order to explore a complex and changeable domain, clear goals are a rock-solid requirement.”. Test Everything.

Product Research 150

Product Research User Testing Weak Development Team Embedded Analytics 150

Userpilot

JULY 27, 2022

Product managers prefer active feedback because it’s targeted, contextual and specific. These interviews will help you gain a deeper insight into their needs and push your team to create a better product. product reviews. product reviews. Product usage analytics on tagged features in Userpilot.

Feedback Software 92

Feedback Software User Testing Customer Feedback Analytic Tools 92

ProductPlan

APRIL 14, 2022

The integrations help you automate the flow of data across your most essential product management tools. We built the ProductPlan roadmapping app to simplify product management. You can make it easier for stakeholders to check in on your product roadmap, which will increase the chances they refer to it when needed.

Analytic Tools 89

Analytic Tools Data Visualization Embedded Analytics Roadmap 89

Userpilot

JUNE 2, 2022

Send a customer service feedback survey after a user interacts with your support team, to measure the effectiveness of your customer service. Customer feedback refers to all quantitative and qualitative information collected from a customer that details their experience with your brand, product, or service.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Usersnap

MARCH 19, 2019

As a product manager or a SaaS company owner, what is your main drive in building new products? Should the Voice of Customer influence product development? This is strong evidence that customer feedback can direct your product managers and developers to extraordinary achievements. SurveyMonkey.

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Userpilot

FEBRUARY 25, 2022

You can ask onboarding survey questions during signup to gain a better insight into your customers, and use their answers to pre-populate the dashboard the users sees for the first time. 7 – Improve your product based on onboarding survey feedback. An easier route is to use a pre-built tool and embed them in your product.

Feedback Software 95

Feedback Software Product Research User Testing Customer Feedback 95

Userpilot

JANUARY 16, 2024

TL;DR HelpHero is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.

Customer Satisfaction 52

Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

Userpilot

DECEMBER 6, 2022

This article highlights how marketing resource management helps streamline processes, organize resources, and enhance workflows for better results. Marketing resource management covers everything, from project planning to budget tracking, scheduling, workflow management, collaboration, etc. Performance management and reporting.

Analytic Tools 91

Analytic Tools Feedback Software Reporting Tools Customer Experience 91

The Product Coalition

NOVEMBER 2, 2018

That’s why we distilled the essence of all that we know and created the EMBED framework. What’s the EMBED framework? The EMBED framework is a distillation of all that we’ve learned. So the first step in the EMBED framework is to establish a foundation within the team. You might know it’s importance in retaining users.

Embedded Analytics 60

Embedded Analytics Framework Analytic Tools Feedback Software 60

Userpilot

JANUARY 9, 2023

What is a product persona? How can they help product managers build a successful product? We also look at the process of building a product persona, the data you need to collect, and some user persona examples that you can use for your SaaS. What is a product persona in product management?

Feedback Software 91

Feedback Software Research Software Analytic Tools User Testing 91

Userpilot

SEPTEMBER 22, 2023

TL;DR Appcues is a good choice for Customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

MARCH 4, 2021

Wide variety of different survey formats, including NPS, CSAT and CES Feedback options include Five Stars, Thumbs-up and Emojis As well as email, you can send surveys by SMS or link Embed surveys onto your website, or create a native mobile survey on iOS. Delighted Dashboard. Feedier Dashboard. Promoter Dashboard.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

SEPTEMBER 22, 2023

TL;DR Appcues is a good choice for Customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support. Microsurveys for collecting customer experience feedback or building user persona for product personalization. Let’s get started!

Data Visualization 52

Data Visualization Embedded Analytics Customer Experience Analytic Tools 52

Userpilot

JANUARY 17, 2024

Scaling involves finding the right timing, understanding customer psychology, and making critical decisions to drive product-led growth. This guide explores 15 practical strategies you can adopt when scaling your SaaS business. TL;DR Scaling SaaS refers to the capacity of a business to grow without compromising performance and quality.

Feedback Software 96

Feedback Software Research Software Analytic Tools User Testing 96

Userpilot

APRIL 28, 2024

Userpilot is a product growth platform that drives user activation , feature adoption, and expansion revenue. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. Get a Userpilot demo and drive your product growth code-free.

Analytic Tools 52

Analytic Tools User Testing Feedback Software Customer Feedback 52

Userpilot

FEBRUARY 26, 2024

UserIQ is a customer success platform that helps uncover health insights, predict user hurdles, and simplify account management. In addition, UserIQ poses features like a customer health dashboard, product intelligence, plays, and in-app engagements such as user onboarding tours. What do users say about UserIQ?

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 26, 2024

Self-service options : Providing customers with the ability to solve their problems through chatbots, knowledge bases , and FAQ sections can be proactive and efficient. Real-time monitoring : Tools that monitor real-time product usage patterns can help you identify potential issues earlier to offer proactive support immediately.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

MARCH 1, 2023

TL;DR Customer feedback refers to the information and opinions your customers share about your product. Additionally, it should be customizable, support feedback analytics and response monitoring, as well as integrate with popular third-party tools. Let’s get started! There are two major drawbacks to Chameleon.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 23, 2023

Userpilot offers the best alternative to both Appcues and Userlane – easy setup of the in-app customer feedback surveys, full customizability, in-app analytics options, and yet – it’s perfectly affordable with plans starting at $249 per month! Pendo is known for its good and easy-to-use analytics tools like Paths, Retention, and Funnels. (As

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 15, 2023

Must-have features for building no-code interactive user guides include a good range of UI patterns , customization and segmentation options, and minimum product usage analytics. Pendo is a robust product adoption platform with user engagement features, impressive analytics, and in-app feedback.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

MARCH 1, 2023

TL;DR Customer feedback refers to qualitative and quantitative insights gleaned from actual users about their likes, dislikes, requests, and impressions of your product. Collecting and analyzing customer feedback is crucial for businesses that want to enhance the product experience and improve customer satisfaction.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 21, 2023

TL;DR Customer feedback refers to the insights you collect from people about their experience in using your product and interacting with your product service teams. Feedback helps you understand if customers see value in your product and let you uncover friction points. Let’s dive in!

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

APRIL 27, 2023

NPS dashboard in Userpilot. As a SaaS company, you want to collect NPS feedback from activated users who have spent some time using your product. Use customer journey and product usage analytics to determine the best time for this. Some tools let you directly see the NPS score next to your user analytics.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

FEBRUARY 21, 2023

TL;DR Customer feedback refers to the insights you gather from people after they use your product and interact with your customer service department. Customer feedback helps you discover friction points in your product and determine if your product is valuable to them. Let’s dive in! Search no more!

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

AUGUST 18, 2020

And that can leave product managers feeling a little bit like visitors to this town in Ireland. User retention tools – Analytics. All successful product managers are concerned about retention. User retention tools – Analytics. Your analytics platform will tell you if that’s working or not.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Data Visualization 105

Userpilot

NOVEMBER 19, 2023

Looking for an effective self service support tool and wondering if Intercom is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Intercom is the ideal choice for your self service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

JANUARY 22, 2020

Thus, NPS can inform your user onboarding and product development, and help you reduce your churn and increase retention. Want to know how to measure your NPS and how to cross-reference it with your user data to guide your product development and onboarding? Cross-referencing with product usage analytics.

Analytic Tools 118

Analytic Tools Feedback Software Research Software Data Visualization 118

Department of Product

JUNE 27, 2022

Define your org structure There are many ways to organize product development. Each function (Engineering, Product, and Design) has their own reporting structure and organization. The General Manager model. In most cases, you should pretend that design and product are part of the team. They work together as peers.

Weak Development Team 52

Weak Development Team Onboarding KPIs Embedded Analytics Reporting Tools 52

Userpilot

NOVEMBER 6, 2020

Post-signup: User Analytics : Hotjar , Heap. One of Product Marketers’ responsibilities is to create compelling educational content for the bottom-of-the-funnel consideration stage. This may include video tutorials (Ahrefs refers to them as ‘ pre-boarding ’ – which can also be used post-signup for new user onboarding!),

Analytic Tools 75

Analytic Tools Feedback Software Data Visualization Reporting Tools 75

Userpilot

AUGUST 18, 2020

And that can leave product managers feeling a little bit like visitors to this town in Ireland. User retention tools – Analytics. All successful product managers are concerned about retention. User retention tools – Analytics. Your analytics platform will tell you if that’s working or not.

Analytic Tools 64

Analytic Tools Feedback Software User Testing Data Visualization 64

The Product HQ

FEBRUARY 1, 2023

In the PMHQ Slack community , we regularly get thought-provoking questions that we feel should be explored in-depth and documented for future reference. ” – Neil Littlejohns , Director of Product Management at TunnelBear This is my framework for tackling the problem of feature parity across multiple platforms.

Technical Review 52

Technical Review Embedded Analytics Weak Development Team Document 52

Userpilot

APRIL 9, 2024

Visual data surrounds us – colorful charts on weather reports, infographics on the web and in social media articles, map charts in presentations, etc. In the SaaS industry, data visualization is a powerful and widely used tool – from product managers tracking product performance to executives tracking revenue and user growth.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Reporting Tools 92

Userpilot

APRIL 6, 2021

If you’re doing your job correctly as a product manager, customer retention should be the first thing you think about when you start your workday and the last thing you think about when you clock out. There’s no metric in SaaS businesses that correlates with profitability more than retention. Source: Onsizzle. Hyperbole much?

Feedback Software 53

Feedback Software Research Software User Testing Customer Experience 53