Sachin Rekhi

OCTOBER 25, 2016

While every product team I've worked with leverages customer feedback to inform product decisions in some way, most fall short of designing their customer feedback loop to maximize the benefits to the product team of gathering, recording, and synthesizing feedback. Catalog Your Sources of Feedback.

Product Research 120

Product Research Feedback Loop Feedback Software User Testing 120

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! If so, you’re in the right place!

Embedded Analytics 72

Embedded Analytics Data Visualization Analytic Tools Feedback Software 72

Userpilot

MAY 10, 2023

TL;DR AI product management focuses on managing AI initiatives and incorporating AI-based solutions into digital products to better understand user needs and enhance customer experience. AI tools like Tobii and Affectiva help teams with usability testing by tracking user eye movements and interpreting their emotions.

Artificial Inteligence 77

Artificial Inteligence Feedback Software Research Software Analytic Tools 77

Usersnap

JULY 3, 2023

If you’re new to the bug tracking system, issue management or web development in general, you might wonder what a bug report is. We did cover a lot of topics in the area of bug reporting. Examples of bug reports 3 samples of bug reports So… what is a bug report? This has since changed though.

Reporting Tools 52

Reporting Tools Data Visualization Feedback Software User Testing 52

Userpilot

JANUARY 20, 2024

Once a hypothesis is proven right, generate solution ideas and prioritize them in terms of impact and technical feasibility. Finally, implement the solutions and monitor their impact. Iterate on the feedback if necessary. Userpilot offers advanced analytics and feedback features. Heatmap analysis in Userpilot.

Feedback Software 100

Feedback Software Analytic Tools Research Software User Testing 100

Intercom, Inc.

AUGUST 6, 2020

But that sort of transformation doesn’t just happen on its own – it is the culmination of the tireless work and effort of millions of engineers and developers, building new things and overwriting old tools. Then ultimately when I came to the US for college, I studied computer engineering. Prashanth: Thank you, Jordan.

Feedback Software 143

Feedback Software Reporting Tools Product Research Customer Feedback 143

Userpilot

DECEMBER 13, 2023

Value innovation – providing an innovative and disruptive solution to user problems at a lower cost to maximize the perceived value of the product. Developers/engineers – help to validate the technical viability of the UX strategy and implement it. ‘ When crafting the vision statement, get the whole team together.

Research Software 79

Research Software Analytic Tools Feedback Software User Testing 79

Userpilot

JANUARY 22, 2024

A product marketing framework is like a compass that guides you through the complex, fast-paced world of SaaS. For your product marketing strategy, however, you’ll need to align your sales and marketing teams, create a value-based pricing strategy , collect and apply customer feedback , and map out the customer journey.

Feedback Software 86

Feedback Software Research Software Analytic Tools Product Research 86

eG Innovations

OCTOBER 23, 2019

Adoption of new techniques, better tools, and improved collaboration methods continue to be on the rise in the DevOps universe. There is a plethora of tools available — open source and OEM solutions — that can be used for each of these stages and some across various stages. Read on to see our pick of 10 tools. Kubernetes.

Reporting Tools 51

Reporting Tools Research Software Feedback Software Software Review 51

Userpilot

MAY 21, 2024

Let’s explore customer lifecycle management (CLM), its phases, and the best practices you can apply in SaaS without coding! Enhance onboarding with interactive guidance : Use interactive in-app guidance during the onboarding process to improve engagement with the product. to iterate retention strategies and reduce churn.

Data Visualization 89

Data Visualization Customer Experience User Testing Customer Feedback 89

Intercom, Inc.

JULY 15, 2021

Being responsible for the design of AI services used by millions of people is a huge responsibility, and Arin is deeply aware of that. In fact, he and his team even created a set of guidelines called “ Everyday ethics for AI” to help designers and developers create systems that are trustworthy. Playfulness pays off.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Intercom, Inc.

JANUARY 20, 2022

After all, almost any product or service can be replicated by a competitor. And sure enough, the feedback was that things were starting to slow down. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Userpilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? In larger organizations, they may work side by side with QA engineers, product marketers , data analysts , or product ops managers. Userpilot is a growth platform with advanced feedback and analytics functionality. What is a product team structure?

Analytic Tools 77

Analytic Tools Feedback Software Research Software Product Research 77

Ask Benny

JANUARY 25, 2020

Bottom to Top Agile In many companies that make a transition to agile, the move is initiated by engineering, which is focused on execution and efficiency. CollabNet VersionOne state in their 12th annual report that 94% of organizations practice agile, but only 14% are doing it maturely. Long design and specification cycles.

Feedback Software 78

Feedback Software Reporting Tools Research Software Product Research 78

The Product Coalition

MARCH 14, 2023

Know Your Customer (KYC) in mobile app banking is designed to protect financial businesses against crimes like fraud and money laundering. On the user’s side, it’s a process where they need to verify their identity, address, and purpose of using the app. Share the problem videos with your customer success and engineering team.

User Testing 138

User Testing Analytic Tools Data Visualization Research Software 138

Indicative

FEBRUARY 25, 2020

So, we rely on software, spreadsheets, and statistical packages to make our best judgment calls. In this article, you’ll learn about a new genre of customer analytics capabilities that speak the language of people, rather than systems. Reports pique people’s curiosity, so teams start asking for more analyses.

Analytic Tools 94

Analytic Tools Data Visualization Reporting Tools Feedback Software 94

Alchemer Mobile

AUGUST 27, 2020

Success is understanding how the product fares in the market, and being able to adjust properly, pivot, and quickly make decisions based off of customer feedback. The product management profession requires varying degrees of technical skill, but it’s not one-size-fits-all and certainly does not require an engineering-based degree.

User Testing 246

User Testing Product Research Feedback Software Data Visualization 246

The Product Guy

FEBRUARY 13, 2020

Firstly, Jeff as a new umbrella brand for all the new services will be providing to our customers; Secondly, a new business line called Beauty Jeff was opening the very first venue in Argentina. Regarding problem discovery: Value was feature-based PMs and PDs embedded in delivery Reactive to feedback, stakeholder-biased.

Product Research 188

Product Research Onboarding KPIs Reporting Tools Feedback Software 188

Intercom, Inc.

AUGUST 25, 2022

Fake news isn’t a recent phenomenon, but social media platforms have provided the perfect echo chamber for them to fester and spread at an unprecedented magnitude and with very real-life consequences. It’s going to take a whole new solution to tackle the problem, and Mark Little is one of the people leading the charge.

Reporting Tools 208

Reporting Tools Feedback Software Artificial Inteligence Data Visualization 208

Userpilot

JULY 30, 2021

A product manager’s responsibilities include evaluating ideas, setting product strategy, building and sharing product roadmaps, prioritizing features and documenting requirements, defining product releases, and analyzing and reporting on progress. This feedback loop needs to be integrated into the product planning and development processes.

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

Usersnap

SEPTEMBER 22, 2022

We know it is hard just collecting customer feedback , but then making decisions out of it becomes even tougher. Recently, we asked our own customers what their struggles were, and getting significantly more customer feedback was the 2nd biggest pain point that Usersnap helps them solve. What you can expect ?⤵️ ⤵️ What Is Typeform?

Feedback Software 52

Feedback Software Research Software User Testing Product Research 52

Userpilot

JANUARY 16, 2024

Book a demo and see how Userpilot can help you deploy in-app messages, self-serve support, and other strategies to improve user satisfaction. How to avoid this mistake Invest in user research : There are many ways to do user research, from simple surveys to in-depth interviews, usability testing, and in-app user behavior tracking.

User Testing 81

User Testing Feedback Software Research Software Product Research 81

Product Talk

SEPTEMBER 6, 2023

I had a lot of fun during this open and candid discussion and I thought Product Talk readers might want to check it out, especially if you’re in a leadership role and you have a product team or teams reporting to you. Let’s have feedback loops. How do we get our teams access to the right tools to quickly test assumptions?

Product Research 235

Product Research User Testing ChatGPT Research Software 235

Split

JULY 30, 2020

For years, I’ve focused my efforts on sustainability in software delivery practices. These “new” ways of making software made sense to me because they significantly reduced the cost of making change at scale, whether measured in time, talent, or treasure. Instead, we need to re-visit how adaptability is truly achieved.

Reporting Tools 52

Reporting Tools Feedback Software Software Developers Software Development 52

Mixpanel

FEBRUARY 16, 2024

And when you’re building an analytics tool for everyone , persona work is nuanced. One of the first things I did was organize a strategy offsite for several cross-functional leads on my broader team, which included members from customer success, design, engineering, and marketing. That’s our situation here at Mixpanel.

User Testing 52

User Testing Customer Feedback Customer Experience Data Visualization 52

Split

JUNE 9, 2023

Feature flags are tools commonly used in software development for controlling the visibility and functionality of certain application features. This adaptability extends not just to marketing messaging but also to the user experience on your digital platform, which is where feature flags come into play.

User Testing 52

User Testing Feedback Software Analytic Tools Reporting Tools 52

ProductPlan

FEBRUARY 8, 2022

Inability to process and learn from the flood of customer feedback and data pouring in. Implementing or optimizing systems and processes. Implementing or Optimizing Systems and Processes. Even the best systems and processes need a champion to ensure they run smoothly. Ensuring timely, audience-appropriate communication.

Data Visualization 84

Data Visualization Reporting Tools Feedback Software Analytic Tools 84

Revulytics

AUGUST 29, 2017

Determining how changes to legacy versions of your software product will affect your customer base is one of the hardest parts of the job. Let’s take a look at actual examples of how Revulytics customers are leveraging software usage analytics to better inform common software product roadmap decisions.

Analytic Tools 63

Analytic Tools Data Visualization Reporting Tools Feedback Software 63

Centercode

JULY 29, 2020

Begging for feedback from unenthusiastic or inexperienced testers is a frustratingly common occurrence for many beta and delta testing teams. But tester engagement — and the resulting feedback — are both vital to test success. Yes, I’m ready to talk about specific solutions for my program! Let’s schedule my meeting.

Feedback Software 94

Feedback Software Reporting Tools Product Research Research Software 94

Amplitude

JANUARY 21, 2021

The road to better decision-making begins with enabling self-service access to data. Since then, the mission has expanded to include a full suite of financial products to help people achieve financial independence, which means improving financial literacy and providing people with the tools to make smart financial decisions.

Data Visualization 105

Data Visualization Reporting Tools Product Research Customer Feedback 105

Ask Benny

FEBRUARY 26, 2019

Bottom to Top Agile In many companies that make a transition to agile, the move is initiated by engineering, which is focused on execution and efficiency. CollabNet VersionOne state in their 12th annual report that 94% of organizations practice agile, but only 14% are doing it maturely. Long design and specification cycles.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

Ask Benny

JULY 16, 2018

Bottom to Top Agile In many companies that make a transition to agile, the move is initiated by engineering, which is focused on execution and efficiency. CollabNet VersionOne state in their 12th annual report that 94% of organizations practice agile, but only 14% are doing it maturely.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

The Product Coalition

JULY 17, 2018

Bottom to Top Agile In many companies that make a transition to agile, the move is initiated by engineering, which is focused on execution and efficiency. CollabNet VersionOne state in their 12th annual report that 94% of organizations practice agile, but only 14% are doing it maturely. Long design and specification cycles.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

The Product Coalition

MARCH 2, 2018

The Build-Measure-Learn Feedback Loop is a core tenet of the lean startup methodology, popularized by Eric Ries. The primary benefit is getting customer feedback and learning if an idea will work before it “gets too far, ” i.e. before significant resources have been sunk into a product that customers never wanted in the first place.

Product Research 60

Product Research Feedback Loop Feedback Software User Testing 60

Amplitude

MAY 6, 2020

Product Intelligence software helps teams use their customer data to build great product experiences. Interact directly with customers, with rapid feedback loops, more signal, and less noise. All while enabling self-service across lots of teams. So how do you chart a different course? They: Connect to Customers.

Data Visualization 140

Data Visualization Reporting Tools Analytic Tools User Testing 140

The Product Coalition

JULY 10, 2020

Starting changing, and I am not referring to the introduction of a new video conferencing tool, always requires the acceptance that there is a problem that needs attention. In that respect, the current issues many distributed teams face may also act as accelerants to become more agile. That has always been a challenge.

Agile 83

Agile Reporting Tools Feedback Software Systems Review 83

Intercom, Inc.

OCTOBER 29, 2020

I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. And that was my first time in enterprise software – I’d spent some time in consumer software before that and did that for a few years.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209