Intercom, Inc.

DECEMBER 21, 2021

The Ultimate Customer Support Tech Stack for 2022. It’s been another year of substantial change and mounting pressures for many support teams, with ever-rising inbound support queries, more businesses moving online, global supply chain issues , and pandemic-related budget cuts. Here’s to thriving, not just surviving!

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

The Product Coalition

FEBRUARY 22, 2021

Considering how multifaceted and cross-functional Product roles are, it is incredibly easy for Product Managers to get lost in the flurry of inbound requests. Moreover, if you are a Senior Product Manager, you would have the additional responsibility of reviewing their work. Calendar Audit?—?Split Calendar Audit?—?Split

Product Management 123

Product Management Product Manager Technical Review Software Review 123

Mixpanel

JANUARY 12, 2023

Copywriting, while often thought of as something creative and inspired, is a technical craft. For example, if you’re a company like doola , it’s important to know if your audience is searching for “start a US bank account” or “form an LLC” as you build your initial inbound funnels. It’s a product unto itself.

Data Visualization 115

Data Visualization User Testing Research Software Product Research 115

Intercom, Inc.

JULY 11, 2019

Michael: Most people listening probably think of HubSpot as this inbound marketing company. But when things start going less well, and your CFO starts looking for places to cut, they typically will go to support first and not to sales, because sales is the growth engine. You get less pressure then. Scaling support as you grow.

Customer Experience 188

Customer Experience User Testing Research Software Customer Feedback 188

Intercom, Inc.

JULY 29, 2021

We retailed stores and we sold to companies, including tech companies, and after taking a bit of a break and doing some traveling, I came back to Dublin and took a look around and tech was really beginning to boom. And because I’d sold bicycles to most of the tech companies in Dublin, I had some good contacts.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Lenny Rachitsky

MARCH 12, 2024

Two years in, I’ve learned a ton , and the podcast is consistently a top 10 technology podcast globally , with a 5.0 average star rating across nearly 4,000 reviews. First episode vs. last episode To reinforce this lesson, here are the first episodes from some of your favorite tech podcasts. Clearly not A+ on day one.

Technical Review 134

Technical Review Analytic Tools Research Software Feedback Software 134

UX Studio

APRIL 6, 2023

They merge the mentality of a boutique agency with a marketing agency’s strategy, creativity, and technology. In addition to focusing on making visually appealing websites, the firm also prioritizes increasing its customers’ online presence through organic search engine optimization.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

UX Studio

APRIL 6, 2023

They merge the mentality of a boutique agency with a marketing agency’s strategy, creativity, and technology. In addition to focusing on making visually appealing websites, the firm also prioritizes increasing its customers’ online presence through organic search engine optimization.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Marketing technology is now the largest portion of total marketing budget (29% on average according to Gartner ).

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

NOVEMBER 7, 2018

Tech stacks are the backbone of modern sales and marketing operations. But, too often sales and marketing tech stacks are cobbled together from existing tools and workflows that have organically developed over time. They’ve spent hours reading customer reviews, checking out your pricing options and researching competitors.

Technical Review 161

Technical Review Data Visualization Research Software Customer Experience 161

Userpilot

JANUARY 19, 2022

If you’re looking for the technical documentation on Userpilot integrations, go here. Such links allow you to convert and send Userpilot flows data to become compatible with other products and services in your own tech stack. Spare your engineering team precious time—enabling integrations powered by Userpilot is simple.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Technical Review 98

Business of Software Conference

MAY 21, 2020

Alex Yang // VP of Engineering, Simprints. We’re really excited to be here today to share with you how we find and nurture tech talent as Simprints. Everyone knows that hiring engineers is really hard. On the one hand you have the tech giants like Google and Facebook. They have no problem competing on compensation.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

StubHub

MAY 8, 2019

We knew from the beginning that recreating our APIs was going to be a hard engineering problem to solve, especially when we have billions of dollars in ticket inventory for sale annually on our platform. The most significant challenge was due to the lack of a self-service functionality. Manager of Supply Business Operations.

Reporting Tools 8

Reporting Tools Analytic Tools Feedback Software Data Visualization 8

ProductPlan

MARCH 5, 2019

According to leading research on technical recruiting, the interview process for the Internet and Tech industry currently averages more than 24 days. You have a huge pile of leads based on inbound and outbound marketing, the pool is winnowed down based on their interest, ability to pay, etc., A few words of caution.

Technical Review 60

Technical Review User Testing Product Management Product Manager 60

Userpilot

JULY 20, 2023

When trying to choose the right productivity app for your needs, it’s best to look at a combination of third-party reviews, social media posts from users, and free trials to try out the software for yourself. However, modern AI technology is able to do more than just save you time while improving marketing and sales performance.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Intercom, Inc.

JANUARY 24, 2019

It’s now so inexpensive to go to market that having a great tech vision and product isn’t enough. I was the technical co-founder of a company, but for the most part, I was just rolling from startup to startup. It’s really important to turn things around, and we all know about customer-centric design and engineering.

Analytic Tools 151

Analytic Tools Data Visualization User Testing Artificial Inteligence 151

Intercom, Inc.

JULY 19, 2021

Ready to turn your support function into an engine for growth for your entire business? Guru used conversational support to manage a 179% increase in inbound conversations while still maintaining an excellent customer satisfaction score of 95%”. Customer support can be a technically complex, emotionally demanding job.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Userpilot

JULY 12, 2021

Data is the engine for SaaS, but without data analytics tools , your SaaS team will not be able to make sense of the data. Semrush helps you optimize your website for search engines and create new web content that attracts traffic, identifies link-building opportunities, and optimizes your site to rank higher in search engine results.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Intercom, Inc.

NOVEMBER 23, 2022

This time around, we’ve sat down to chat about the good, the bad and the ugly of selling your company, applying first principles to subscription growth, and creating content for your audience, not search engines. In the world of tech and business, a lot of us go, “That company’s successful. And so, yeah, very surreal.

Research Software 118

Research Software Analytic Tools Feedback Software Software Review 118

DISQO

MARCH 6, 2020

Incumbent companies across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. You don’t have to wait until you have a fully engineered product in the market to get feedback from customers for the first time. Experimentation and Prototyping to Drive Insights.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Pragmatic Marketing

OCTOBER 11, 2019

Usually, especially the sales engineering teams. I always like to take all the information and as a first step, get it out to our sales engineers because they will ask every single question that has ever been thought of is related to the pricing and packaging or product details. It was last week. So, are you recovering, are you okay?

Product launches 70

Product launches Research Software User Testing Product Research 70

Pragmatic Marketing

OCTOBER 11, 2019

Usually, especially the sales engineering teams. I always like to take all the information and as a first step, get it out to our sales engineers because they will ask every single question that has ever been thought of is related to the pricing and packaging or product details. It was last week. So, are you recovering, are you okay?

Product launches 70

Product launches Research Software User Testing Product Research 70

Intercom, Inc.

OCTOBER 29, 2020

And so I worked with a whole bunch of companies in technology and financial services, consumer goods, helping them on things like growth strategy, developing new products, M&A. Stanford was actually the only business school that I applied to because I specifically wanted to move out to the Bay Area and move into tech full-time.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Userpilot

FEBRUARY 25, 2021

Outbound vs. Inbound. Inbound and Outbound Success Stories. In the last 10 years, SEO or Search Engine Optimization has become a multi-billion dollar industry. SEO is composed of three elements: On-page SEO Off-page SEO Technical SEO. Inbound VS. Outbound for SaaS Marketing. Content Marketing. Product-led growth.

Research Software 91

Research Software User Testing Outbound Marketing 91

Brian Balfour

JUNE 20, 2017

engineers led by Raviv and inspired by their colleagues in sales, support, and community. Ultimately, their two most basic criteria evaluate an inbound Creator's breadth of reach and depth of relationship with their audience. But most of Patreon's Creators aren't part of Silicon Valley, or even part of tech. We forgot that!

Research Software 84

Research Software Onboarding KPIs User Testing Customer Experience 84

Business of Software Conference

NOVEMBER 19, 2019

All of their data would run through our technology because at the other end of that there are brands and businesses that really wanted to understand what was happening on social media; what was happening around their brand, their industry, their market. We also drove a huge amount of inbound. We had high relevance. Developers!

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8

Gainsight

DECEMBER 23, 2019

Prior to that, Adam held executive roles at Yesmail for over nine years, heading customer experience, product dev, and technology services teams. AO: If you hire CSM’s who have more technical acumen, sometimes they can handle more accounts than fewer accounts. So, is there inbound coming in? Adam Strong: Thank you.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

eG Innovations

NOVEMBER 7, 2019

The Apache Tomcat software is an open-source implementation of the ava Servlet, JavaServer Pages (JSPs), Java Expression Language and Java WebSocket technologies. The Engine represents the request processing pipeline for a service. All requests received by the Connectors are handled by the engine. What is Apache Tomcat?

Reporting Tools 8

Reporting Tools Data Visualization Software Review Customer Feedback 8

Intercom, Inc.

MARCH 29, 2022

We’ve always made massive investments in our product, our design and our engineering teams, and we are dedicated to building the best, most innovative products on the market to drive the most impact for you, our customers. Back when we were starting up, we didn’t have to build solutions for the previous eras of technology.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Userpilot

MAY 19, 2021

Gainsight’s Lead Generating Engine With Online Conferences. Before we dive into some of our favorite channels out there in 2021, you should first take a look at choosing between inbound or outbound. SaaS Inbound Marketing. Here are the most common inbound channels in 2021: Google Organic. Social Media. Paid digital ads.

Research Software 119

Research Software B2B User Testing Customer Experience 119

Sequent Learning

SEPTEMBER 20, 2023

A static effect that leaves day-to-day work activities largely unchanged due to fewer available resources, so product managers see increased workloads. When I worked at Oracle, the product managers reported to Development leaders; technology won, but customers often didn’t. Product management is treated like project management.

Product Management 52

Product Management Product Manager Research Software Reporting Tools 52

PMLesson's Ace the PM Interview

NOVEMBER 4, 2019

Have a friend from the company you are applying to peer review your resume so that it’s in line with the company and position. This is somewhat because the automotive industry typically has slower cycles than high-tech. He pushed me to expand my technical skills and become more comfortable with complex data.

Automotive 68

Automotive Product Management Product Manager Technical Review 68