Centercode

AUGUST 7, 2020

They’re using Centercode solutions to improve opportunity costs, bring down support costs, and decrease returns — amounting to a 40% reduction in costs overall. But without repeatable processes — and specific tools to support them — providing those insights takes a back seat to beta’s many moving parts.

User Testing 78

User Testing Product Research Reporting Tools Testing 78

Mironov Consulting

SEPTEMBER 22, 2020

Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) Engineering and Product are written off as intellectual time-wasters. Here’s why….

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

Amplitude

JANUARY 27, 2021

Everyone, from engineers to accountants, can benefit from getting a better pulse on customer insights, imbuing the data they use to make decisions with more meaning. Generate ideas and insights that will help create more informed business solutions. Led to the new reporting features and multiple product fixes inspired by insights.

User Testing 90

User Testing Customer Feedback Customer Experience Data Visualization 90