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Mismatched Expectations: Product Information and Sales Teams

Mironov Consulting

Lately, I’ve been writing a lot about entirely predictable goal misalignments between the maker side (product, engineering, design) and the go-to-market side (sales, marketing, customer success) of tech firms, especially at B2B/enterprise software companies.  That  There’s something more systematic here.

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The Great Silence

The Product Coalition

If support teams are focused on arguing with the finance department, that leaves very little time to improve how they deliver exceptional customer service. This is especially true in enterprise software and it’s this idea that talking with sales teams is broadly fruitful. For two specific reasons. 30% of the customer.