Enterprise Knowledge Base Product Management User Experience 
Userpilot
APRIL 10, 2024
Knowledge base creation is critical to enhancing self-service support. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. The five steps to knowledge base creation include: Identify areas where users need help.
Userpilot
MAY 7, 2024
Product adoption software is the lifeblood of the modern product management process. It is the key to making your product unforgettable and ensuring it gains traction in a difficult market. In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market.
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Userpilot
SEPTEMBER 28, 2022
Are you tracking product management metrics to evaluate your product and monitor its progress? SaaS products are becoming increasingly data-driven which makes it critical to evaluate product growth using the right metrics. Here are the 3 best tools to improve product management metrics.
The Product Coalition
MARCH 3, 2023
While both PLG and traditional methods have their advantages, they offer a siloed view, often resulting in different user experiences depending on the part of the organization involved. A holistic CJ approach focuses on a unified experience, providing additional insights into customer behavior at every step.
BrainStation Product Management
NOVEMBER 27, 2018
Though you may not have realized it, a Product Manager was most likely involved in the creation of your favorite product. To find out more, we spoke to a number of Senior PMs for some insight on how to get a job as Product Manager. Product management as a whole is the exact opposite.
Userpilot
OCTOBER 17, 2023
Behavioral data to spot trends, opportunities, and pain points so you can address areas of friction and craft a more seamless user experience. Purchase data to find conversion drivers that influence users to purchase a plan or upgrade. You can tailor your products and services to meet user’s individual needs.
Userpilot
JULY 24, 2023
Moreover, Userpilot allows you to integrate the Zendesk engine to search its knowledge base. When users run a search on a keyword, Userpilot first searches the resource center modules and then routes the keyword to Zendesk's search engine. That way when the button is clicked, the JS is executed and triggers the chatbot.
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