Enterprise Knowledge Base Strategy Technical Review 
Intercom, Inc.
NOVEMBER 30, 2021
But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Download The Ultimate Modern Support Tech Stack guide. Is your tech stack ready?
Userpilot
MARCH 3, 2022
Looking for SaaS knowledge base examples? In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. What is a SaaS knowledge base?
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Userpilot
OCTOBER 17, 2023
Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. Since you need the right tools to follow a customer insights strategy.
The Product Coalition
MAY 18, 2022
Continuous improvement is a continual process to improve components of enterprise software?—?processes, Whether your company is a startup or a multinational enterprise, understanding the importance of continuous improvement is essential. Enterprises use continuous improvement in software development or data automation solutions.
The Product Coalition
MARCH 3, 2023
In recent years, PLG, or Product-Led Growth, has become a significant buzz in the tech world, and rightfully so. While getting help can take many ways, from self-serve knowledge base articles to forums, talking to a human on the phone, or even on-site visits, too many companies treat support as a cost center to be minimized.
Userpilot
OCTOBER 1, 2022
Self-service or tech-touch onboarding provides customers with the guidance and resources they need to learn and use the product themselves. This practice has evolved so much, and customer-facing teams now use technology like emails, video calls, etc., This insight will further inform future strategies. to enhance the process.
eG Innovations
AUGUST 23, 2022
Leveraging Azure Advisor to reduce costs is a common strategy for users deploying services such as Azure Virtual Desktop (AVD) on Azure at scale. Tracking Azure Advisor Recommendations in eG Enterprise. eG Enterprise supports agentless monitoring of Azure subscriptions. Operational Excellence. High Availability. Performance.
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