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Two Development Team Configurations I Lobby Against

Mironov Consulting

1] Dedicated Bug Fixing Teams Sometimes there’s a push to create development teams specifically to close out bugs and defects, especially after frequent outages or to address long-term system neglect.  This There’s no ongoing support model.  When  Here’s my thinking. [1]  And the next.  But

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Guide to Choosing the Best Customer Education Platform for SaaS

Userpilot

In this article, we’ll look at various customer training tools available on the market. Benefits of customer training software: Improved customer experience and customer satisfaction, better onboarding , reduced time to value , increased customer engagement , etc. What are the benefits of using customer training software?

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Why Your Entire Company Should Talk with Customers Weekly

Amplitude

Systemically, to get the CEO and leadership team onboard, you’ll need to determine your organization’s “why” for engaging with and listening to customers deeply ( see Figure 1 ) and build a case around your specific purpose. Do customer support. Sales, Customer Success, Support). Support training and onboarding.