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Guide to Choosing the Best Customer Education Platform for SaaS

Userpilot

But before then, the features below are a must-have for any customer training software: Contextual in-app guidance. Multimedia content support. Training progress tracking and analytics. Supplemental live training options. Multi-language support and localization. Premium: 15 branches, 1000 users, live chat support.

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Don’t Ask a PM: What’s a typical day as a product manager?

The Product Coalition

Some of them may be relevant depending on if you manage an enterprise or consumer product… or both. Designers (UX/UI designers, UX researchers, etc.) Services (customer support, training, etc.) Maybe the markets they serve are completely different (enterprise vs. consumer). Finance (pricing, revenue, etc.)

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Why Your Entire Company Should Talk with Customers Weekly

Amplitude

serves specialty enterprise customers that are few and hard to engage), starting this initiative within particular departments, as a proof of concept, may be more palatable. Support training and onboarding. Create and conduct more customized onboarding and training experiences. Conduct persona interviews.