Userpilot

MAY 30, 2024

Proven methods to collect valuable customer feedback , from surveys to social media monitoring. How to conduct customer sentiment analytics: Get equipped with the right customer sentiment analysis tools. Collect customer feedback via multiple channels (surveys, user interviews, social media reviews, and so on).

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Userpilot

FEBRUARY 15, 2024

Having funnel analysis tools that provide comprehensive analytical insights about where and why users drop off will solidify your business’s competitiveness in the long term. In this article, we’ve compiled our favorite software and conducted an in-depth review for each, highlighting their main analytics features and pricing.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Reporting Tools 105

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. 17 customer success best practices you can apply in any SaaS include: Tailoring the onboarding experience using customer data to increase retention and success.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

FEBRUARY 26, 2023

Mixpanel has become a popular choice among SaaS companies with its advanced analytics and intuitive interface. However, with so many analytics tools available in the market, is Mixpanel the best option for your business? TL;DR Mixpanel is a product analytics tool that helps companies measure and optimize user engagement.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Software Review 98

Split

MARCH 20, 2024

A streamlined release management process is imperative for mitigating deployment risks and accelerating software delivery. All too often, releases turn into stressful events, fraught with last-minute surprises that disrupt business processes. Effective release management is pivotal for agile software development.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Conclusion.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

FEBRUARY 20, 2023

We also have a quick look at Userpilot as an alternative for each of the tools. Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience. Pendo is a product adoption platform famous for high-quality analytics solutions. How does this sound?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

OCTOBER 17, 2023

Feedback, as it combines qualitative and quantitative data to provide a comprehensive understanding of your customers so you can make better decisions. Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. What are customer insights?

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Userpilot

JANUARY 26, 2023

Customer feedback is an invaluable resource for SaaS businesses. The more effectively you manage customer feedback and incorporate it into your product, the more valuable it becomes to your customers. One of the most powerful types of user sentiment is real-time customer feedback. What is real-time customer feedback?

Feedback Software 98

Feedback Software Customer Feedback Customer Experience User Testing 98

Userpilot

MAY 26, 2024

It is crucial to choose a tool that allows the import of Google Analytics data to retain and back up important data during migration. Our review presents a variety of analytics platforms, from privacy-focused to feature-rich, ensuring you’ll find the right tool that respects user data, integrates easily, and scales with your SaaS business.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Agile Velocity

AUGUST 15, 2022

In a previous post in our Scrum Assessment Series , we shared some ideas to help catalyze engaging sprint reviews. Here, we take a deeper dive into the topic of awesome Sprint Reviews. Creating Feedback Loops. The Sprint Review, just like the Retrospective , is an important feedback loop in a Scrum team’s toolbox.

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Technical Review Systems Review Demo Software Review 111

Userpilot

MARCH 25, 2024

Product tours are very common in SaaS products. We also show you a few good product tour software tools. TL;DR Product tours are in-app experiences that guide users through the main product features, usually when they start using it for the first time. Ready to dive in? Moment and help them adopt the key functionality.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. Review and analyze to identify improvement opportunities. There are several UX audit tools to consider when looking for options. Keep error messages simple and include a constructive solution.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Userpilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. If you’re looking for quality customer analytics software for your business, you’re in the right place. What is Customer Analytics Software? Best Customer Analytics Software 1.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

OCTOBER 28, 2020

In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. If you haven’t had a chance to read the first one, here’s what we covered: Product tours are a central part of self-serve SaaS onboarding , which need to drive user activation.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105

Userpilot

JANUARY 12, 2023

Second, you’ll learn the best tools to use for behavioral analytics. The 4 principal ways to monitor user behavior in SaaS include tracking feature usage, custom behavior tracking with events, using heatmaps , and user funnel analytics. UBA allows you to personalize user experiences and better understand customer needs.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

JUNE 9, 2022

Userlane and Walkme are both tools for onboarding. Userlane is a tool for building interactive, guided tours that walk a user through all the features of your product or service. Walkme allows you to do the same, as well onboarding employees on third-party tools such as Salesforce. Userlane Reviews. out of 5 star reviews.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

OCTOBER 8, 2021

Many SaaS businesses rate Pendo Analytics among the best in the industry. We had a play with some of their tools to save you the trouble of testing them out yourself. We had a play with some of their tools to save you the trouble of testing them out yourself. We previously discussed them in our blog post about Pendo here.

Data Visualization 98

Data Visualization Analytic Tools Software Review Feedback Software 98

Userpilot

JANUARY 8, 2024

In-app strategies for converting free or trial users to paying customers. This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year. Be strategic with your SEO; leverage contextual CTAs and have highly optimized landing pages encouraging users to sign up for your tool.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

APRIL 26, 2023

Because it’s one of the best ways to improve customer retention and grow faster in SaaS. What the best customer data platform is for SaaS companies. Monitor feature engagement with feature tagging, session recordings and heat maps , which provide a color-coded system to track customer engagement.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

MARCH 12, 2024

Collecting and interpreting user behavior analytics is crucial due to the extreme competitiveness in the SaaS space, which only continues to escalate. Read on to also find tools that can help you collect data, identify trends, and engage users to set your product growth on the right path. In-app/web navigation.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Userpilot

FEBRUARY 21, 2023

If you've searched for this comparison, you're probably looking for a tool that will help you gain actionable insights to drive your product growth. Whether looking for an alternative to your existing tool or setting up product analytics at your organization, we're here to help. It also supports both mobile and web apps.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? Let’s jump in to see how you can leverage user feedback to drive growth for your SaaS company. NPS scores help you identify dissatisfied users, and the qualitative feedback data helps you focus on specific problems customers have that you need to address.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. But more often than not, so many of these tools end up being more work to set up, maintain or use. Product Marketing Tools Overview. Why Use Product Marketing Tools ? Ready to dive in?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Usersnap

DECEMBER 10, 2023

User Acceptance Testing (UAT) is important for more agile software development teams. It’s the last stage in the software development life cycle, and it ensures every product meets the requirements and designations of the users. Price comparison tools often didn’t work. List of user acceptance testing tools ?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JULY 15, 2022

The dark funnel exists because third-party content platforms, social media channels, and offline conversations can neither be tracked nor controlled by conventional marketing systems. What is the dark funnel in SaaS? Dark iceberg is a part of the customer journey that takes place below the surface, hidden from attribution tools.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

Userpilot

OCTOBER 11, 2022

In SaaS, your target market will always consist of people with different needs that keep changing with time. For effective lead segmentation, you need to define your target audience , set up touchpoints and map out the user journey , and track in-app user activity. This is most frequently used when a SaaS product has a rewards system.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Experience 98

Userpilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. With the data from your analysis, you can cherry-pick personalized offers or solutions to win back users. Use content like informative blog posts, product demos , and user reviews to address the needs of customers with buyer intent.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Research Software 105

Userpilot

FEBRUARY 20, 2024

Targeted email marketing is the secret ingredient that every SaaS needs in order to make email an effective channel But how can you implement it in a way that improves product engagement and drives business growth? Integrate data with the email marketing tool : Ensure your platform integrates well with other systems for up-to-date user data.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization User Testing 104

Userpilot

NOVEMBER 28, 2022

This article shows the common reasons for churn, outlines ten ways to get your users back, and the right engagement software to use. Use feedback surveys to find reasons for churn, then segment users and focus on the groups most likely to return. Customer reengagement software to consider: Userpilot, Drip, Hubspot.

Feedback Software 98

Feedback Software Analytic Tools User Friction Customer Feedback 98

Userpilot

MARCH 21, 2024

Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Providing exceptional customer service by offering 24/7 support through in-app resources and optimizing customer experience. But what strategies can you follow to boost product engagement at every stage of their journey?

User Testing 105

User Testing Analytic Tools Research Software Feedback Software 105

Userpilot

JUNE 6, 2024

If you’re not retaining customers, you have a problem with your SaaS worth looking into. TL;DR Customer retention is crucial for SaaS businesses. Use analytics tools for tracking and setting benchmarks and goals based on industry standards. SaaS companies aim for a retention rate of around 85-90% on average.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Experience 52

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” They’re itching to give you feedback. Do you have the right tools to capture that voice?

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Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

MAY 22, 2024

You can access this information through the right customer lifecycle management software. However, it’s not easy to pick a tool among the many suitable options in the market. To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

Userpilot

MAY 20, 2024

Given the right product growth tools you can transform your product into a self-growth machine. Curious about the tools that make this happen? In this article, we’ll go over 16 tools that each product team may want to have in. TL;DR Product growth tools are software solutions that elevate your product to be a vehicle for growth.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Alchemer Mobile

MAY 19, 2021

They’re itching to give you feedback. Do you have the right tools to capture that voice? To help you with this, we compiled a list of the top mobile in-app feedback tools of 2021. Mobile in-app feedback tools & solutions. If you don’t, you need to get those in place – and fast.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Userpilot

MARCH 11, 2024

Looking for an effective event tracking tool and wondering if Mixpanel is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your event tracking needs. Looking for a Better Alternative for Event Tracking?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Software Review 52