The Product Coalition

JANUARY 12, 2022

Ally opportunity: Common survival strategy in product-led growth is through partnership/ally with other best-of-breed products in the same segment or even other. A recent example is Team vs Slack. This is made possible due to huge working capital and its integrated bundle of products e.g

Research Software 163

Research Software Technical Review Strategy Product Research 163

Userpilot

FEBRUARY 22, 2024

This article examines how to create an exceptional customer support strategy. We take a deep dive into the strategies of successful SaaS businesses and the tools that power your strategy. To create an effective support strategy , you must first define your support philosophy. Book a demo to learn how it works today.

Feedback Software 89

Feedback Software Analytic Tools Customer Feedback Customer Experience 89

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. In-app strategies for converting free or trial users to paying customers. Measure campaign performance and refine your customer acquisition strategy.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

OCTOBER 10, 2022

Is your product marketing strategy lacking inspiration? How about some product marketing examples? In this article, we consider 10 SaaS product marketing examples. How did their product marketing strategy put their audience first? Product marketing strategy vs. traditional marketing strategy.

Feedback Software 97

Feedback Software Research Software Product Research User Testing 97

Userpilot

MARCH 29, 2024

Looking for practical customer journey analytics examples to inspire your own strategy? It will also dive into examples that can help you improve your customer journey based on insights into your customer behavior. This way, you can spot trends in their behavior and understand the drivers of positive and negative experiences.

Data Visualization 90

Data Visualization Analytic Tools Customer Feedback Customer Experience 90

Intercom, Inc.

OCTOBER 31, 2019

When you become a manager, you need to be more deliberate about how you spend your time – after all, you will suddenly have way more tasks on your plate, including overseeing your reports, engaging with company strategy and helping craft the product roadmap. When should you write code? Code reviewing pull requests.

Software Review 167

Software Review Engineering Technical Review Management 167

Userpilot

APRIL 25, 2024

TL;DR Market research is a systematic and objective process crucial for understanding target markets, refining business strategies, and informing decisions, which includes collecting, analyzing, and interpreting data on customers, competitors, and the industry. Gone are the days when just intuition or subjective judgment was enough.

Research Software 52

Research Software User Testing Data Visualization Market Research 52

Userpilot

SEPTEMBER 20, 2022

Word-of-mouth marketing is one of the most effective marketing strategies that product marketers can implement. A defined word-of-mouth marketing strategy helps you encourage and accelerate conversations within your customer base that grow your brand. We’ll also consider some famous SaaS word-of-mouth marketing examples.

Feedback Software 90

Feedback Software Branding Customer Experience User Testing 90

Userpilot

JANUARY 26, 2023

But what are some customer advocacy examples for this? That said, let’s talk about customer advocacy and review some examples to make your company stand out in your niche and drive exponential growth. No-code tools like Userpilot can help you add in-app surveys and personalize your product experience.

User Testing 87

User Testing Feedback Software Customer Feedback Customer Experience 87

Userpilot

APRIL 18, 2023

But how do you create a customer success strategy that works? And what are some of the best practices and examples across the customer journey? In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. What is a customer success strategy?

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

JANUARY 31, 2023

In this comprehensive guide, we’ll break down underlying customer activation strategies and actionable strategies, specific onboarding tools , and techniques, and tangible examples to learn from. How can you craft an effective customer activation strategy of your own? What are you waiting for?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Roman Pichler

MAY 3, 2023

This usually doesn’t require in-depth technical skills like being able to write code or understand how a specific machine learning framework is used. But you should take an interest in software technology, and you should have a basic understanding of how your product is currently built.

Research Software 230

Research Software Technical Review Technology Product Research 230

Userpilot

MARCH 21, 2024

Read on to find out the different types that make a customer profile, how you can create a customer profile template in 5 steps, and some customer profile examples. User sentiment data regarding the positive and negative emotions the user experiences while interacting with your brand. Customer profile example in Userpilot.

Data Visualization 104

Data Visualization User Testing Customer Experience Customer Feedback 104

Userpilot

APRIL 21, 2024

TL;DR You should know how to reduce support ticket volume to prevent customers from churning due to a poor support experience. If you’re confused about how to reduce support tickets, here are 15 proven strategies to help you out: Personalize your onboarding guidance so customers are better equipped from the start.

Feedback Software 102

Feedback Software Analytic Tools Data Visualization Customer Feedback 102

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? What does a software marketing strategy for SaaS looks like?

Feedback Software 97

Feedback Software Analytic Tools Research Software Software Review 97

Userpilot

OCTOBER 17, 2023

Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. That said, let’s go over what type of data you can collect and explore some customer insights examples you can learn from. Since you need the right tools to follow a customer insights strategy.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Research Software 93

Userpilot

OCTOBER 24, 2022

The three best tools to create an NPS program without coding are Userpilot, Qualaroo, and InMoment. The NPS program is software that can be installed on your product’s website or application to collect NPS feedback from your customers at defined intervals. Here are some examples. What is an NPS program?

Feedback Software 97

Feedback Software Analytic Tools Research Software Software Review 97

Userpilot

APRIL 14, 2023

Having an effective SaaS onboarding strategy is essential to user success and, by extension, customer retention. In this article, we’ll go over why you need a SaaS customer onboarding strategy, the key components of a successful customer onboarding process, and how to create your customer onboarding strategy in 10 steps.

Analytic Tools 97

Analytic Tools Research Software Feedback Software Onboarding KPIs 97

Userpilot

SEPTEMBER 5, 2022

Wondering how to ask for customer reviews effectively and get them to respond immediately? Customer reviews play an integral role in any SaaS company’s marketing and customer service efforts. These reviews can directly influence consumer sentiments , attract new customers, and help your product grow. Let’s dive in!

Feedback Software 97

Feedback Software Analytic Tools Research Software User Testing 97

Userpilot

APRIL 19, 2022

Looking for upselling examples that you can apply in your SaaS to drive growth with account expansion ? In this article, we'll go over what upselling and cross-selling are in SaaS companies, how to measure their success, and what are some of the best examples of upselling tactics to kick-start the user upgrade process.

Analytic Tools 96

Analytic Tools Onboarding KPIs User Testing Customer Experience 96

The Product Coalition

MAY 18, 2022

Continuous improvement is a continual process to improve components of enterprise software?—?processes, Regardless of today’s software development aspect, increasing demand for new features in the products makes competitive advantage higher than ever. Changes can be large or small, which depends on the software projects.

Reporting Tools 135

Reporting Tools Software Developers Software Development Feedback Software 135

Userpilot

MAY 14, 2023

Check review platforms like Product Hunt and G2 to get direct feedback without asking customers. Indirect feedback – This is the feedback you need to actively look for without directly asking for information, such as from social media and product reviews. Create NPS surveys with Userpilot. with the support team.

Feedback Software 96

Feedback Software User Testing Customer Feedback Analytic Tools 96

Userpilot

MAY 3, 2023

Pendo allows you to segment your users so that you can personalize their onboarding, for example by their JTBDs. Thanks to the template library, they are easy to create but not so easy to customize without coding. Userpilot offers more UX patterns than Pendo and its onboarding experiences are easier to customize without coding skills.

Onboarding KPIs 98

Onboarding KPIs Software Review Analytic Tools Data Visualization 98

Userpilot

SEPTEMBER 28, 2022

Five key factors that influence customer perception are product marketing and digital ads, company values and culture, customer support, product quality , and online reviews. How your team positions your product in the market and communicates its value to consumers greatly impacts how they perceive your product. Online reviews.

User Testing 93

User Testing Customer Experience Customer Feedback Feedback Software 93

Userpilot

APRIL 22, 2024

But what strategies work? Sending in-app surveys to gather relevant feedback and iterate your strategy. Encouraging referrals and reviews to expand word-of-mouth. Key metrics to measure the impact of your customer success strategy include LTV, CSAT, NPS , churn rate, and retention rate. Welcome survey example.

Analytic Tools 83

Analytic Tools Feedback Software Research Software Customer Experience 83

Userpilot

APRIL 24, 2024

TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. Effective renewal strategies enhance customer retention , drive revenue , and build a loyal base for long-term SaaS success. SaaS renewals refer to the process of a subscription renewal to a software service that is hosted online.

Feedback Software 78

Feedback Software Customer Experience Customer Feedback User Testing 78

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Such insights enable tailored strategies, potentially boosting conversion rates. In short, if you can’t just tag a feature without coding in Heap. Mid-Market) Good review of Heap on G2.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Software Review 52

Userpilot

OCTOBER 31, 2023

Take Shopify for example: Source: Shopify. Take Zoom for example: Source: Zoom. While annual plans aren’t an excuse to create a poor product experience, they can keep users from leaving due to more minor bugs or inconveniences (giving you time to fix the issue). Take Hotjar for example: Source: Hotjar.

Feedback Software 93

Feedback Software User Testing Customer Experience Data Visualization 93

Userpilot

JANUARY 12, 2023

Looking for behavioral segmentation examples that drive conversions at different customer journey stages? We’ve compiled an extensive list of tips and tricks to act on your customer data to improve customer brand loyalty and marketing strategy and drive account expansion and product adoption. What is behavioral segmentation?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

OCTOBER 24, 2023

From the messaging, positioning, and pricing models, every little detail needs to be perfect for product-led growth to take off. Monthly active users (MAUs), gigabytes of storage (GB), and data points per minute (DPM) are a few examples of units that can be used to track/limit product usage or get customers to upgrade their plan.

Analytic Tools 102

Analytic Tools Data Visualization Reporting Tools User Testing 102

Userpilot

APRIL 15, 2024

In-app support strategies to eliminate them. Six common customer pain point examples Inaccessible customer support channels. By resolving communication pain points like confusing processes, inconsistent messaging, or difficulty reaching a live person, you’ll build trust, improve retention , and positively impact your bottom line.

User Friction 103

User Friction Customer Communications Analytic Tools Feedback Software 103

Sachin Rekhi

APRIL 12, 2020

Beyond product/market fit, it turns out business strategy really does matter. A sound strategy can make the difference between our initial product/market fit being ephemeral versus the beginning of a meaningful and lasting business. He then further refined his concepts as a business strategy professor at Stanford University.

Strategy 212

Strategy User Testing Technical Review Software Review 212

Roman Pichler

APRIL 13, 2021

To select the right KPIs, I recommend taking the following three steps: First, use the user and business goals in the product strategy to select an initial set of indicators. This, of course, assumes that you have a validated product strategy and a realistic product roadmap in place. Step 3: Add Health Indicators.

Feedback Software 244

Feedback Software Data Visualization Analytic Tools Research Software 244

Userpilot

JANUARY 16, 2023

Feature adoption measures how engaged users are with a particular feature of your software product. Feature adoption rates are a key metric to consider in your overall product strategy. These are just a handful of benefits that you could reap by honing your user adoption strategy. Customer satisfaction score (CSAT).

Onboarding KPIs 96

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 96

Userpilot

SEPTEMBER 14, 2023

A dunning email is a transactional email with account information and an attached invoice used to remind customers about any due payment. The dunning strategy starts by notifying the customer of the billing issue and then begins the payment recovery process. What is a dunning email? Time-based. How to write a successful dunning email?

Analytic Tools 94

Analytic Tools Data Visualization Customer Experience User Testing 94

Nulab

SEPTEMBER 22, 2021

Competitive positioning is a way to assess the market, suss out your competition, and work out whether your offering is a viable means of making money. Research part 1: Qualitative research for competitive positioning. Any good positioning strategy begins with plenty of research. Let’s get started! The bottom line?

Positioning 69

Positioning User Testing Reporting Tools Data Visualization 69

Userpilot

AUGUST 15, 2022

Examples of micro goals include understanding your audience, determining your product proposition and messaging , and improving your PQL conversion rate. Examples of macro goals include increasing product adoption , reducing churn, and product internationalization. Micro goals examples. Nailing product positioning and messaging.

Product Marketing 97

Product Marketing Feedback Software User Testing Marketing 97