Userpilot

SEPTEMBER 4, 2023

In today’s PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. Register here for FREE!

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

Intercom, Inc.

FEBRUARY 16, 2021

With the evolution of digital technologies, we’re now exposed to other people’s opinions, ideas, and work on an almost minute-by-minute basis. Put simply, the higher the fidelity, the higher the quality of the feedback you will receive. It’s a muscle-memory exercise that’s time consuming but pays off.

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User Testing Feedback Software Research Software Customer Experience 283

UX Planet

FEBRUARY 1, 2024

Picture this: You’re a stakeholder in a company specializing in enterprise SaaS solutions, and your team is embarking on developing a new product. Understanding the diverse needs of your potential users. Think of them as detailed archetypes that encapsulate the needs, goals, and behaviors of potential users.

User Testing 52

User Testing Research Software Feedback Software Analytic Tools 52

Userpilot

DECEMBER 6, 2022

In this blog, we’ll explore what a product trial is, describe the onboarding process, and give you the tools you need to apply it in your own SaaS. A product trial is an aspect of a product-led growth strategy: using the product itself to attract and convert new customers. helps customers experience value faster).

Feedback Software 98

Feedback Software Analytic Tools Customer Feedback Customer Experience 98

ProductPlan

NOVEMBER 9, 2020

Customer feedback is the lifeblood of customer-centricity. It’s impossible to create and improve products without understanding customers’ experience, especially when customers have unengaged and do not provide feedback. It will paint a truer picture of the user experience.

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User Testing Customer Feedback Customer Experience Feedback Software 98

Userpilot

OCTOBER 16, 2022

In this article, we’re going to break down the concepts behind this exciting new concept and specifically focus on how you can implement key lessons in your own SaaS. But rather than focusing on optimizing for speed, the set of features is optimized for customer delight. “Delightful products users fall in love with.

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User Testing Feedback Software Research Software Customer Experience 109

Userpilot

JANUARY 26, 2023

We also look at a few excellent examples of inclusive product design in SaaS. TL;DR Inclusive product design involves building products that are easy to adapt and allow users with different needs to complete their tasks. This can be a valuable differentiator that attracts more customers. Are you ready to dive in?

Product Research 98

Product Research Feedback Software Research Software User Testing 98

ProductPlan

JANUARY 10, 2023

When people mention the phrase “SaaS winter,” they’re talking about an economic downturn that affects SaaS companies. This period includes slowing growth, reduced opportunities for funding, and increased competition for SaaS companies. Four ways product teams can survive SaaS Winter. Focus on customer value.

Feedback Software 52

Feedback Software User Friction Customer Experience Finance 52

Userpilot

NOVEMBER 19, 2022

Product service management is a marketing function whose objective is to keep track of customer and market need fluctuations and inform product development. However, the focus of product service management is on delivering a delightful service and fostering relationships with customers. Are you ready for the deep dive? Want to see how?

Data Visualization 98

Data Visualization User Testing Research Software Feedback Software 98

Userpilot

NOVEMBER 20, 2023

Product teams use the model to evaluate ideas, prioritize features , select tools , assess risks, or allocate resources, to name just a few. However, the scoring and weighting are still subject to bias, and the process doesn’t always reflect customer needs. In contrast to unweighted scoring, not all criteria are equally important.

Product Research 102

Product Research User Testing Customer Experience Research Software 102

Userpilot

AUGUST 10, 2023

In this guide, we’ll explore what behavior-based marketing automation is, how you can use behavioral segmentation to appeal to your target audience, and the right tools for the job. This helps because it’s a way of directly appealing to customers based on where they’re at in a journey (i.e. behavioral targeting).

Analytic Tools 95

Analytic Tools Feedback Software Marketing Product Marketing 95

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. A gamified language learning application, Xeropan helps people learn English with fun exercises such as interactive videos, chatbot conversations and weekly lessons. Solutions to decrease churn rate.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

Userpilot

JULY 9, 2023

TL;DR Usability focuses on the ease of use, efficiency, and effectiveness of a product, while user experience encompasses the overall satisfaction, joy, and value that users derive from their interactions with a brand. Start improving user experience and usability with user research.

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User Testing Product Research Customer Experience User Experience 90

Userpilot

JUNE 7, 2022

Guerrilla testing entails going to a public location, such as a coffee shop, and asking for feedback on your prototype. Lab usability testing: Lab usability testing is about getting detailed feedback from a small group of people. Usability testing vs. user research. What is usability testing?

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User Testing Product Research Research Software Feedback Software 52

Product Talk

FEBRUARY 12, 2020

We then jammed those models into our platform so that customers could access the outputs in many ways.” We’ve onboarded many customers onto our predictive suite and every time we get the same question: ‘How can I test that it works?’ You also have a mobile app that sends similar messages via push notifications.

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Product Research Data Visualization User Testing Research Software 177

ProductPlan

MARCH 18, 2022

But grappling with the influx of ideas and instituting a system to handle them is essential because they sometimes have much to offer, even if it’s not right at the moment. Every employee, customer, prospect, or partner has ideas, even when they’re canceling their subscription. You want to keep them coming. Step 1: The Sanity Check.

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Idea Management Feedback Software Systems Review User Testing 104

Userpilot

NOVEMBER 14, 2022

What tools do you have at your disposal? Product planning focuses on the customer and business outcomes that the product should achieve. Determine the problem you are going to solve for your target customers. Perform a competitive analysis of the currently available solutions to the user problem. Are you ready?

Product Research 98

Product Research User Testing Onboarding KPIs Research Software 98

Mind the Product

JANUARY 4, 2018

But when it comes to customer loyalty, millennials are different. So for anyone who wants to connect with millennials, or is even just thinking about how they can build a better digital product, here are some tips to help your brand through User Experience (UX) design. Having empathy with the user is a hot topic.

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User Testing Customer Experience User Experience Customer Feedback 112

Lenny Rachitsky

FEBRUARY 20, 2024

It’s become clear to me that everyone should be playing with GPTs (custom versions of ChatGTP) right now. It’s easy to think AI tools are a fad, too complicated, or unlikely to have real impact on your job. A big thank-you to Dan Shipper and Dennis Yang for providing feedback on this post. But you’re wrong.

Data Visualization 134

Data Visualization ChatGPT Reporting Tools User Testing 134

Product Talk

SEPTEMBER 7, 2022

Through a combination of leadership buy-in, reading, and coaching, they committed to mapping opportunities and testing assumptions before jumping to solutions and found new ways to truly put their users first. The product trio collaborating on the opportunity solution tree using Mural. First Steps in Mapping out Opportunities.

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Product Research User Testing Customer Experience Research Software 202

ProductPlan

JANUARY 27, 2022

They’re also investing in activities that help them better understand their market and customers. Here are some areas to consider when making your 2022 requests: Product Stack Tools for 2022 Budgets. Investing in tools for the product team commanded the most significant share of product team budgets in our 2021 survey.

Data Visualization 96

Data Visualization User Testing Product Research Reporting Tools 96

Mind the Product

APRIL 11, 2019

Last year I started my product management career full time, with a startup called Split Software. Accepting Feedback to be Better. As a product manager you soon become a vessel for streams and streams of feedback. But I was in denial, instinctively put up a barrier, and was unwilling to accept their feedback.

Product Management 120

Product Management Product Manager Customer Experience User Friction 120

The Product Coalition

JANUARY 24, 2021

Deep Nishar (Former SVP, Products & UX @ LinkedIn) Like most things in product management, writing a product spec is a variable and context-dependent exercise. preset quarterly goals or strategic need to focus on a new KPI) A broader change in your industry and/or prototypical customer’s life (e.g. and should?—?the

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Onboarding KPIs User Testing Customer Experience Feedback Software 129

People-First Product Leadership

JANUARY 22, 2024

Instead bring your team together to discuss the remaining pain points. Such an exercise is called “ Elephants, Dead Fish, and Vomit ” and originates from Airbnb. an exercise I like to do is from Coda and is called “Is your team laying bricks or building a cathedral”? List the elephants in the room.

Product Management 52

Product Management Product Manager Customer Experience Product Research 52

The Product Coalition

JUNE 11, 2023

Support a new customer seeking our help, when we could barely offer it, simply by better understanding what they wanted and their own capability. Setting the Stage for Fruitful Negotiation Personal enmities are further reduced by exercising mindful respect. My own domain — software — frequently engages another factor: scope.

Technical Review 118

Technical Review User Friction Reference Feedback Software 118

Bain Public

NOVEMBER 16, 2021

a pre-meeting) stakeholders to ensure the prioritized solutions will work for the user as well as the business, it is highly unlikely that your desired product outcome will be achieved. Simply put, collaborative product discovery work is a useful communication tool that you cannot afford to do alone in isolation from others.

Product Research 52

Product Research Roadmap Research Software Feedback Software 52

Nulab

SEPTEMBER 22, 2021

What does your typical customer look like? Define your customer. Getting to know your typical customer will help you tailor your marketing strategy. Are customers actively seeking out your product or service? Do customers know how your product will solve their problems? Define your market size.

Positioning 69

Positioning User Testing Reporting Tools Data Visualization 69

ProductPlan

JANUARY 21, 2022

They’re also investing in activities that help them better understand their market and customers. Here are some areas to consider when making your 2022 requests: Product Stack Tools for 2022 Budgets. Investing in tools for the product team commanded the most significant share of product team budgets in our 2021 survey.

Data Visualization 52

Data Visualization User Testing Product Research Reporting Tools 52

Pragmatic Marketing

DECEMBER 20, 2019

Sprout Social , which develops social media management, advocacy and analytics software for businesses, has mushroomed to 500 employees in its short, nine-year history. Moving forward, I have my eye on things like strategic customer insights, partner marketing and pricing strategy/intel. General sales support. Competitive/market intel.

Positioning 70

Positioning Product Marketing Marketing Analytic Tools 70

Pragmatic Marketing

DECEMBER 20, 2019

Sprout Social , which develops social media management, advocacy and analytics software for businesses, has mushroomed to 500 employees in its short, nine-year history. Moving forward, I have my eye on things like strategic customer insights, partner marketing and pricing strategy/intel. General sales support. Competitive/market intel.

Positioning 70

Positioning Product Marketing Marketing Analytic Tools 70

Surya Suravarapu

FEBRUARY 27, 2020

Customer-centricity is everywhere in the business vocabulary, perhaps one of the most used buzzwords mentioned in elevator pitches and executive decks. Are we really customer-centric? Our success as Product people lies to a great extent on how well we understand the not-so-obvious patterns in the customer intent and behavior.

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52

PMLesson's Ace the PM Interview

JANUARY 11, 2022

Design a shopping app to improve the in-store grocery shopping experience. Tell me about a time you solved pain points for customers. Nevertheless, both kinds of questions are left-brain-type exercises. Devise A/B tests to improve user frustration with Google Maps. You're a PM at a food delivery app.

Analytic Tools 52

Analytic Tools Technical Review Feedback Software User Testing 52

PMLesson's Ace the PM Interview

JANUARY 11, 2022

Design a shopping app to improve the in-store grocery shopping experience. Tell me about a time you solved pain points for customers. Nevertheless, both kinds of questions are left-brain-type exercises. Devise A/B tests to improve user frustration with Google Maps. You're a PM at a food delivery app.

Analytic Tools 52

Analytic Tools Technical Review Feedback Software User Testing 52

PMLesson's Ace the PM Interview

DECEMBER 1, 2021

Design a shopping app to improve the in-store grocery shopping experience. Tell me about a time you solved pain points for customers. Nevertheless, both kinds of questions are left-brain-type exercises. Devise A/B tests to improve user frustration with Google Maps. You're a PM at a food delivery app.

Technical Review 52

Technical Review Analytic Tools Feedback Software User Testing 52

The Product Guy

MAY 3, 2018

Moving from product concepts to execution requires the steady guidance of a product manager to listen and understand the needs and wants of the organization, the teams involved, and the users for whom the product is being built. Imagine building software that supports sales teams manage their client relationships.

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User Testing Customer Experience Customer Feedback Product Management 111

Sachin Rekhi

AUGUST 1, 2016

When you start your career in product management you tend to be largely focused on the science: how to effectively do customer research, run an A/B test, manage a sprint, write a spec, and so on. I'll preface this with saying there is no quick-fix silver-bullet solutions here. But how about for the rest of us? New to mindfulness?

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User Testing Customer Experience Customer Feedback Development 141

PMLesson's Ace the PM Interview

MAY 4, 2020

Enterprise Product Manager (IBM) I'm Kevin Wei, a product manager at IBM working on data integration tools. As you may expect at IBM, we don't use Gmail; to handle emails, employees use software we developed ourselves called IBM Verse. As for internal messaging, we use the wildly popular Slack app. Here's a snapshot of my day.

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