Exercises User Friction UX 
UX Planet
JANUARY 22, 2025
In an era defined by relentless innovation and unprecedented customer expectations, the nature of financial services marketing has changed. Todays customers expect financial brands to deliver deeply personalized, seamless digital experiences at every touchpoint, consistently reinforcing what they stand for.
UX Planet
JUNE 9, 2025
From Raw Data to Clarity — Cleaning, Sorting, and Synthesising Insights Part 4 (of 5) of the UX Research Playbook series Synthesising qualitative data is similar to reaping the harvest after the diligent effort poured into research — it’s the step where hard work blossoms into meaningful insights.
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Product Talk
DECEMBER 18, 2024
I then moved into an interaction designer role before there was a UX title. Every single person that contributes to building a product, all of the makers in the room, we need to care about our customers, we need to make sure that what we’re building is going to work for them. What are they doing when they engage with customers?
Intercom, Inc.
FEBRUARY 16, 2021
I’ve incorporated this “stolen” advice from my favourite article by the founder of the UX Collective, Fabricio Teixeira, into my own workflows. It’s a muscle-memory exercise that’s time consuming but pays off. Uber customers’ most significant pain point is the wait, and this is where the rationale behind their design comes into play.
The Product Guy
MAY 3, 2018
Moving from product concepts to execution requires the steady guidance of a product manager to listen and understand the needs and wants of the organization, the teams involved, and the users for whom the product is being built. Communication starts with listening. The cycle of creating a great product begins with listening.
Product Talk
SEPTEMBER 7, 2022
Then Marco Pretorius joined the company as Head of UX. He had worked with Product Talk during his time at Seera Group and got buy-in from the executive team to invest in continuous discovery and booked the Master Class for a large part of the product organization including product managers, designers, engineers, and user researchers.
Mind the Product
JANUARY 4, 2018
But when it comes to customer loyalty, millennials are different. So for anyone who wants to connect with millennials, or is even just thinking about how they can build a better digital product, here are some tips to help your brand through User Experience (UX) design. Having empathy with the user is a hot topic.
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