Userpilot

APRIL 8, 2024

Think about the last software application that you used for work. Did it come from the management or employees? If it’s the latter, then you’ve already experienced what bottom-up SaaS is! Our guide explains what exactly bottom-up SaaS is and covers the main growth strategies and tactics used by bottom-up companies.

Analytic Tools 100

Analytic Tools Feedback Software Data Visualization Strategy 100

The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. It’s also supports flexible methods that can be easily applied to your project, and it can support the management of expenses, overall costs of production and risks.

Feedback Software 136

Feedback Software Reporting Tools Software Developers Software Development 136

Userpilot

JULY 21, 2022

The SaaS market is competitive, and it’s not enough to have a good product. You will also learn some tips and strategies to create better automation, plus top CXA tools to try in 2022. Customer experience refers to the overall impression and feeling that your customers have of your SaaS business throughout their journey.

Feedback Software 98

Feedback Software Reporting Tools Customer Experience Data Visualization 98

Alchemer Mobile

DECEMBER 21, 2022

Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Let’s jump right in. Demographic factors.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

The Basics of Product Management

JUNE 30, 2020

An efficient and easy product feedback loop is an essential component of every successful product. Setting up an effective customer feedback loop is one of the primary responsibilities of the product team. Of all the product management skills , this is one of the most important ones. Dogfooding. Not very many.

Product Research 52

Product Research Feedback Loop User Testing Feedback Software 52

Userpilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. What is SaaS account management?

Feedback Software 103

Feedback Software Analytic Tools Product Research User Friction 103

Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. A product feedback survey template can help you here by streamlining the feedback collection process with the most relevant questions.

Product Research 98

Product Research Feedback Software User Testing Customer Feedback 98

Alchemer Mobile

DECEMBER 17, 2021

While closing the loop certainly benefits companies by helping inform product roadmaps, drive marketing initiatives, and increase customer loyalty, it also benefits customers directly to know their voice is being heard (and acted upon!). Customers want to know you’re not just hearing their feedback—you’re acting on it, too.

Feedback Software 240

Feedback Software User Testing Customer Feedback Product Research 240

The Product Coalition

JANUARY 27, 2024

In the past decade, the field of product management has evolved, shedding much of its earlier ambiguity. The spectrum of roles in product management is broad, ranging from highly specialised to more generalist positions. Sales and marketing efforts as the primary drivers for customer acquisition and revenue. For example.

Feedback Software 129

Feedback Software Analytic Tools Onboarding KPIs B2B 129

Userpilot

MAY 23, 2023

In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. AI customer experience, on the other hand, is all about using artificial intelligence (using computing power to solve problems) as a valuable tool to enhance the customer experience.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

The Product Coalition

NOVEMBER 14, 2023

Unfortunately, when it comes to product lifecycle management, it puts many off. What the heck is a Product Lifecycle Management (PLM) anyway? When it comes to product lifecycle management, there is no shortage of frameworks. No successful product makes it to market without both. Others it irritates.

Feedback Software 120

Feedback Software Roadmap Product Research User Testing 120

Userpilot

MARCH 6, 2024

TL;DR We’ve brought 13 CRO trends that are timeless and will always work in SaaS, and they include: Add more UGC in your content : Leveraging user-generated content to enhance credibility and trust through social proof, improving conversion rates. Adding UGC to an upgrade prompt with Userpilot. #2

Feedback Software 105

Feedback Software Research Software Analytic Tools Product Research 105

Alchemer Mobile

AUGUST 9, 2023

With the addition of Alchemer Workflow Initiators to Alchemer Workflow, you can listen to events from your third-party enterprise software such as Salesforce, Salesforce Marketing Cloud, Salesforce Service Cloud, Zendesk, and others – to automatically initiate surveys and feedback requests in the context of your customer’s or employee’s experience.

Product Research 130

Product Research Feedback Software Events Feedback Loop 130

UserVoice

APRIL 4, 2017

It’s no secret that product managers wear a lot of hats. The litany of tasks on a PM’s plate can seem overwhelming at a glance, but the market has responded to these challenges with a number of specialized solutions that many PMs now consider indispensable in their day-to-day. Data Analysis Tools for Product Management.

Analytic Tools 286

Analytic Tools Research Software Feedback Software Data Visualization 286

Userpilot

JULY 26, 2022

Are you thinking about using qualitative feedback to gauge the success of your SaaS business? While some product managers focus solely on quantitative data, one can argue that qualitative data is just as important because it reveals what customers feel about a SaaS product. Looking to collect and analyze feedback?

Feedback Software 98

Feedback Software User Testing Research Software Customer Feedback 98

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? Effective SaaS marketing strategies can be hard to pull off if you don't know where to start, but I'm here to help. What is SaaS marketing? Sounds simple, right?

Feedback Software 119

Feedback Software User Testing Product Research Customer Experience 119

Userpilot

AUGUST 19, 2022

For any SaaS owner or product manager , organizing a successful software rollout can be a stressful, exhilarating experience. In this article, we’re going to unpack the mysteries of what it takes to put together a truly successful software rollout plan. What is rollout in software development?

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

JANUARY 20, 2024

How do you conduct root cause analysis in product management? We also explain why it’s important for product managers and share useful tips. Once a hypothesis is proven right, generate solution ideas and prioritize them in terms of impact and technical feasibility. Finally, implement the solutions and monitor their impact.

Feedback Software 115

Feedback Software Analytic Tools Research Software User Testing 115

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 98

User Testing Customer Feedback Feedback Software Product Research 98

Agile Velocity

APRIL 1, 2024

In the dynamic world of business, leaders and teams face evolving challenges that demand innovative, flexible, and efficient solutions. Rapid Market Changes The pace at which markets change today is unprecedented, leaving little room for slow decision-making or rigid product development processes.

Feedback Software 68

Feedback Software Agile Product Research Customer Satisfaction 68

Usersnap

APRIL 2, 2019

Customer Feedback Loop is the process of enhancement for your products and services based on the feedback customers give you. And a Closed Feedback Loop is when you follow up with the customers and show them how their opinions impact your business decisions. How to Create a Closed Feedback Loop?

Product Research 81

Product Research Feedback Loop User Testing Customer Feedback 81

Userpilot

AUGUST 11, 2022

Since customer success roles are relatively new, companies don’t always have a clear idea of what responsibilities are appropriate for a customer success manager (CSM). As a result, customer success managers end up with more tasks than they can handle—making it harder to focus on helping users engage with the product and achieve success.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

AUGUST 29, 2022

Customers are actively sharing their thoughts on social media and review sites, making these places valuable sources of customer feedback. It involves using modern technology, such as artificial intelligence, machine learning, and natural language processing, to understand the emotional undertone behind a body of text.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Product Research 98

Userpilot

MAY 31, 2023

Survey data analysis is a powerful tool that allows you to delve deep into your user base's thoughts, opinions, and sentiments. This article will delve into the ins and outs of survey data analysis and the best methods and tools for it. Placing passive feedback widgets within your product.

Data Visualization 98

Data Visualization Feedback Software Customer Feedback User Testing 98

Userpilot

JULY 5, 2022

Why is incremental innovation important for product managers ? Breakthrough, disruptive or radical innovation are all more dramatic and often involve challenging the existing business model or introducing completely new technology. Small but regular improvements are a more reliable way to achieve product-market fit.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Alchemer Mobile

NOVEMBER 8, 2022

includes powerful new out-of-the-box features to make it easier for brands to collect customer feedback within their mobile experiences and take action on the voice of the customer. Closing the customer feedback loop. provides a scalable way for brands to close their feedback loop. What’s new in Apptentive SDK 6.0.

Product Research 244

Product Research User Testing Feedback Software Feedback Loop 244

Userpilot

MAY 30, 2023

In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback. Incorporate both active and passive surveys for two-way feedback collection. Distribute the surveys via multiple channels such as email, chatbot , in-app, and social media.

User Testing 98

User Testing Product Research Customer Feedback Feedback Software 98

Userpilot

SEPTEMBER 1, 2021

Looking for some SaaS Product Marketing examples you could implement to drive growth for your product ? There are some best practices you need to follow when it comes to a SaaS marketing strategy that works – it's not enough to simply copy-paste what other SaaS companies are doing. Let’s jump in.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Userpilot

DECEMBER 13, 2023

A robust UX strategy is also a valuable differentiator helping you stand out in competitive markets. Next, conduct customer and market research to identify opportunities for UX improvement , and use research findings and business goals to formulate the UX vision statement. Start designing your strategy by clarifying the business goals.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Alchemer Mobile

MARCH 31, 2022

The following data and information is from our 2022 Mobile App Customer Engagement Report. People are willing to answer short, simple questions and share feedback when they’re proactively asked for it at the right mobile moment. The post Mobile App Customer Sentiment: 2022 Customer Engagement Benchmarks appeared first on Apptentive.

User Testing 263

User Testing Feedback Software Customer Experience Customer Feedback 263

Userpilot

OCTOBER 26, 2023

How can you implement them in the SaaS context? TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Market Development involves selling existing products to new markets. Market Development involves selling existing products to new markets.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? This article considers all you need to know about retention marketing. Let’s begin!

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result.

Feedback Software 97

Feedback Software User Testing Customer Experience User Friction 97

Userpilot

MARCH 29, 2023

This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them. It overcomes language barriers, is also engaging, and encourages honest feedback. Why should you use smiley face surveys to collect feedback?

Product Research 98

Product Research User Testing Customer Feedback Feedback Software 98

The Product Coalition

SEPTEMBER 7, 2022

Minimum Viable Products: Why You Should Test Before Investing In Ideas Let’s analyze the advantages of MVP-based software development. You can successfully prevent these problems by starting software development with a Minimum Viable Product (MVP). The first version of Buffer is a good software example of a MVP. a skateboard.

User Testing 125

User Testing Feedback Software Research Software Product Research 125

Intercom, Inc.

JANUARY 12, 2022

Collecting customer feedback is crucial to making smart product decisions, but it can be time-consuming for both our team and our customers. Speeding up customer feedback loops allows you to learn and iterate fast enough to stay ahead of the market while making your customers feel included in the process”.

User Testing 118

User Testing Customer Feedback Feedback Software Product Research 118

Userpilot

OCTOBER 26, 2023

We also look at examples of companies that have managed to ace product-led growth for complex software solutions. Contextual in-app messages are a great tool to drive feature discovery and adoption. Implement feedback loops and iterate on user feedback to improve product experience.

Analytic Tools 103

Analytic Tools Feedback Software Product Research Data Visualization 103