The Product Coalition

AUGUST 28, 2023

Feedback Loop Establish a feedback loop with stakeholders to ensure that their evolving needs are considered. Documentation and Knowledge Base Maintain up-to-date documentation that reflects the software’s current state and features. The Analysis Phase has brought clarity to our software’s purpose.

Feedback Software 148

Feedback Software Reporting Tools Software Development Software Developers 148

Intercom, Inc.

MAY 15, 2018

Inbox saved replies and the Articles knowledge base also allowed our team to save time in providing answers to frequently asked questions in a seamless and swift way. Above all, operating real-time support comes down to starting small and learning quickly through open feedback loops and insights from your team.

Customer Experience 193

Customer Experience Feedback Software User Testing Customer Feedback 193

Userpilot

JULY 11, 2022

Ask for feedback and understand what needs to be improved. Always close the feedback loop and keep customers updated. Userpilot is a code-free solution that allows you to create in-app guidance and in-app knowledge bases to provide self-support and enhance the customer experience. We have selected the 5 best tools.

Reporting Tools 98

Reporting Tools Feedback Software Customer Experience User Testing 98

Mind the Product

MARCH 7, 2018

Product knowledge bases play a similar role, allowing product and customer success teams to get their years of experience — strategies for best-using each feature, advice for integrating with other tools, examples of powerful use cases — out of their heads and into a searchable storehouse of product information.

Data Visualization 143

Data Visualization Analytic Tools Feedback Software Product Research 143

Userpilot

AUGUST 20, 2023

Create an in-app knowledge base that’s easily accessible from your app, resourceful, and curated for specific user segments. Collect feedback with microsurveys to find out what parts of their journey are causing more trouble and fix them. Now, anyone can build a knowledge base. Creating a tooltip with Userpilot.

Data Visualization 95

Data Visualization Analytic Tools User Testing Feedback Software 95

Intercom, Inc.

DECEMBER 11, 2018

LetsGetChecked uses Intercom’s self-service knowledge base to reduce support costs and have higher quality conversations. Using Articles, Intercom’s knowledge base product, allowed their conversation volume to remain the same even as they were quickly growing because customers could help themselves for common questions.

B2C 126

B2C Customer Experience User Testing Product Research 126

Userpilot

AUGUST 30, 2023

Implement an in-app knowledge base to provide support without relying on human labor. Send automated surveys to collect feedback continuously as users achieve milestones. Addressing common questions with FAQs, a knowledge base, and an AI assistant. Offering automated support when reps are offline.

Customer Experience 104

Customer Experience Feedback Software User Testing Analytic Tools 104

Userpilot

NOVEMBER 1, 2022

Some prefer getting help by turning to a self-serve knowledge base, whereas others want to talk to your team directly. Build a robust self-serve knowledge base that has a mix of helpful content, including videos and written guides. You can even show or hide relevant modules based on your customer’s needs.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

UserVoice

JULY 31, 2017

You can apply the same analysis to the FAQs, Documentation, and Knowledge Base items you may have available. “Building feedback loops into your products is good for everyone: for customers it shows that the company actually cares about it’s products, services and the people using it.

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

Userpilot

SEPTEMBER 8, 2024

Here are some key examples: Knowledge base : A centralized online library that provides detailed articles, FAQs, and guides to help users troubleshoot issues and understand how to use the product effectively. It is convenient for users and reduces the workload on companies’ customer service teams.

Data Visualization 105

Data Visualization Onboarding KPIs Feedback Software Reporting Tools 105

Userpilot

JULY 22, 2022

Ask for feedback directly with a mix of in-app microsurveys and a Voice of the Customer Program. Close the customer feedback loop by being transparent about where user feedback is impacting product changes. Knowledge bases. Now it’s time to close the customer feedback loop with in-app communication.

Feedback Software 98

Feedback Software Analytic Tools User Testing Product Research 98

Userpilot

APRIL 21, 2024

Create a knowledge base so customers can self-service solutions instead of contacting support. Build a knowledge base to offer help without customer support agents A knowledge base includes all the content and resources you create to help your customers effectively use your product or service.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

Userpilot

NOVEMBER 24, 2022

This could be through various media, like a passive feedback widget. Resolving the issue could be as simple as referring the customer to existing knowledge base articles. Closing the feedback loop drives customer loyalty. Customer request feedback loop. 3) The person deals with the issue.

Feedback Software 98

Feedback Software User Testing Product Research Customer Experience 98

Userpilot

JULY 16, 2024

These interactions range across multiple elements, such as User Interface (UI), User Experience (UX), customer journey mapping , feedback loops, and user research. This way, users can troubleshoot independently, using knowledge bases and resource centers. Here’s an example to understand these elements better.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Product Research 105

Userpilot

JULY 29, 2021

A customer engagement solution helps you to build personalized interactions with users across each touchpoint in the customer journey based on the user’s needs, jobs to be done, and in-app behavior. In-app guidance can include: Moving your knowledge base from your website into your app. Feedback loops.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

JANUARY 26, 2023

Implement an in-app knowledge base with self-help resources. As a win-win solution, create and organize self-help resources in an in-app knowledge base. Userpilot enables you to create an in-app knowledge base without writing a single line of code. Celebrate customer success with gamification.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Customer Experience 98

Userpilot

MAY 22, 2023

Customer feedback data at various touchpoints and later close the feedback loop by analyzing feedback and taking action. Your customer success team should work closely with the product and content teams to include self-training materials, knowledge base , product documentation, etc., Customer feedback loop.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Product Research 96

Modus Create

JULY 13, 2021

Create a Knowledge Base. Creating a knowledge base isn’t a one-time project but a mindset. You’ve got all the tools in place — an accessible knowledge base and a visual collaboration platform. Create Feedback Loops. Create a centralized repository of important documents for your team.

Product Research 75

Product Research Feedback Software Feedback Loop Customer Experience 75

Userpilot

AUGUST 11, 2022

Collecting customer feedback and closing feedback loops. Collecting customer feedback and closing feedback loops. When it comes to product education , you can guide users with in-app guides, video tutorials , and a knowledge base. Collecting customer feedback and closing the feedback loop.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

MARCH 29, 2023

If you don’t have enough responses from your NPS survey, focus on closing the feedback loop. Close the feedback loop Focus on closing the feedback loop and resolving the problems that customers have raised within their NPS answers. A diagram of a customer feedback loop.

Product Research 93

Product Research Customer Feedback Customer Experience Onboarding KPIs 93

Userpilot

JUNE 10, 2024

Monitor user satisfaction : Measure design effectiveness with targeted surveys (CES, CSAT, NPS ) to collect relevant feedback and iterate. Implement a resource center : Offer instant help with a well-organized knowledge base addressing common issues and user challenges. Book a Userpilot demo to explore how! What is UX design?

Customer Experience 102

Customer Experience User Testing User Experience Customer Feedback 102

Intercom, Inc.

NOVEMBER 24, 2020

The team is also leveraging these messages to implement a feedback loop, regularly sending out NPS surveys to capture customer sentiment and ensure that customer feedback is frequently collected and communicated back into the company. Fostering a culture of being quick to respond.

Feedback Software 118

Feedback Software Customer Experience User Testing Technical Review 118

Userpilot

MAY 23, 2023

It’s much more engaging than trawling through a knowledge base. Automatically close the feedback loop to improve customer satisfaction What is this? Gathering feedback is one thing but acting on it and informing your users about the changes you’ve made is another. Closing the customer feedback loop.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Userpilot

AUGUST 23, 2021

NPS software tools make this scalable with automatic, personalized messages that trigger based on a user’s NPS response. Consider offering in-app support such as knowledge bases , to help address customers' struggles. How to turn NPS detractors to promoters using feedback? Also, in-app surveys (eg.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Gainsight

NOVEMBER 9, 2022

In the broadest sense of the word meaning: articles, data, product roadmap updates, knowledge base, and professional discussions. From building engagement groups to a strong product feedback loop, Personio highlghts the value of Community in driving durable growth through digital-led strategy.

Data Visualization 19

Data Visualization Feedback Software User Testing Product Research 19

Userpilot

FEBRUARY 21, 2022

By helping real users build their knowledge base through engaging with interactive content relevant to them. for user onboarding ), and offering self-service support with a Resource Centre can help your users expand their knowledge base. Interactive user guides improve user onboarding and drive product adoption.

Feedback Software 98

Feedback Software User Testing Customer Experience Onboarding KPIs 98

Userpilot

AUGUST 23, 2022

Offer a mixture of educational resources such as video tutorials , knowledge base articles, and case studies to make the center rich and engaging. Run voice of the customer programs and continuously collect customer feedback with individual interviews, focus groups, in-app surveys, etc.

Customer Experience 97

Customer Experience Customer Feedback Feedback Software User Testing 97

Userpilot

JANUARY 14, 2022

Such tools include chatbots, knowledge bases, help centers, and interactive walkthroughs. A survey by Coleman Parkes found that introducing a self-service knowledge base can boost your retention rate by 85%. In addition, you can include a link to your knowledge base inside your help center.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

SEPTEMBER 15, 2021

Micro surveys are a great way to collect customer feedback and optimize your product and improve users' engagement in SaaS. Creating a knowledge base is an excellent way to keep your users engaged while helping them solve their product-related problems. Take the post churn feedback, for example.

Feedback Software 98

Feedback Software User Testing Customer Feedback Customer Experience 98

Userpilot

JANUARY 15, 2024

This creates a feedback loop that you can use to drive continuous improvement. It includes features like: Multi-channel helpdesk Live chat capabilities Knowledge base builder Support ticketing system Analytics reporting Community forums Sales CRM (Zendesk Sell) Source: Zendesk.

Analytic Tools 101

Analytic Tools Feedback Software Reporting Tools Data Visualization 101

Userpilot

OCTOBER 11, 2021

Customer retention best practices: launch new features in-app , gather feedback and close the feedback loop, build churn surveys and offer alternatives to canceling, implement self-service support, and build a community. 2 – Gather feedback and close the feedback loop.

Feedback Software 119

Feedback Software User Testing Product Research Customer Experience 119

Userpilot

JANUARY 26, 2023

Set event-based triggers to automate the process and send the survey at the most relevant time for the customer. Follow up after the survey and inform customers of any changes to close the feedback loop. Want to set up a real-time customer feedback system? What is real-time customer feedback?

Feedback Software 98

Feedback Software Customer Feedback Customer Experience User Testing 98

Userpilot

MARCH 7, 2022

Provide FAQs and a knowledge base to help customers find solutions to their problems. Customer onboarding uses welcome emails, product setup guides , feature callouts , knowledge base articles, walkthroughs , and other elements to help customers get familiar with the product. What is customer onboarding?

Onboarding KPIs 98

Onboarding KPIs Customer Experience Customer Feedback User Testing 98

Userpilot

JULY 21, 2022

Userpilot is a code-free solution that allows you to create in-app guidance and in-app knowledge bases to provide self-support and enhance the customer experience. Automated workflows such as knowledge bases or chatbots enable customers to access resources without waiting for human-to-human interaction.

Feedback Software 98

Feedback Software Customer Experience Reporting Tools Data Visualization 98

Userpilot

MAY 27, 2024

Act on customer feedback : Use in-app surveys to segment and address dissatisfied users. Build a resource center : Create a comprehensive in-app knowledge base to reduce friction. Reward loyal customers with exclusive beta access to new features : Offer beta access to top users to gather feedback and build loyalty.

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

Userpilot

NOVEMBER 20, 2022

Then, you can display relevant content to your segments based on what they need and what will give them value. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Collect customer feedback with CX surveys, and then act on that feedback to improve your product.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98

Userpilot

OCTOBER 26, 2023

Implement feedback loops and iterate on user feedback to improve product experience. Instead of forcing users to contact customer support or customer success teams, product-led businesses offer users on-demand support through knowledge bases , resource centers, and in-app guidance. Funnel analysis in Userpilot.

Analytic Tools 103

Analytic Tools Feedback Software Product Research Data Visualization 103