Userpilot

OCTOBER 16, 2022

Collect active and passive feedback , act on it, and close the feedback loop. For the best user experience, combine all the self-help resources in an easily accessible knowledge base. That’s why collecting feedback is useless if you don’t close the feedback loop. The three value disciplines.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

JULY 27, 2023

Gamification comes in many forms: you use a modal with a celebratory message, animations, badges, or more. In-app messaging is a great form of secondary onboarding. #7 You can easily build a knowledge base with Userpilot. #8 Provide thought leadership, build a sense of loyalty, and drive repeat purchases. #13

Product Research 89

Product Research Onboarding KPIs Customer Experience Data Visualization 89

Modus Create

APRIL 25, 2023

They can respond to messages, review documents, and contribute to discussions at their own pace, without the pressure of immediate responses or the limitations of time zones. Feedback loop — No documentation is set in stone. Encourage team members to share candid feedback on existing processes.

Feedback Software 98

Feedback Software Software Review Product Research Systems Review 98

Intercom, Inc.

MAY 15, 2018

We recruited tenured top performers with an interest in experimentation and budding leadership abilities to help us work out our blind spots and roll the experiment out to the larger team. Above all, operating real-time support comes down to starting small and learning quickly through open feedback loops and insights from your team.

Customer Experience 193

Customer Experience Feedback Software User Testing Customer Feedback 193