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Finally we structure the “what” – this means we create systems, frameworks and processes, rather than feeding squads a roadmap. Scale our systems to flexibly lend to more users. Then we f ocus the “how”, by breaking the goal down into independent outcomes, and organising autonomous squads around them.
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Ever found yourself getting loads of feedback, but didn’t have the customer feedbacksystem in place to do something with it all? Not only is it a mess for you, but it can also let your customers down when you don’t do something about their feedback. The customer feedbacksystem learning.
Public Reviews. Most people look at online reviews before deciding to become your customer. For example, using tools such as ParseHub or Dexi , you can scrape the web to gather your company’s online review data and analyze it. However, automation is the best option to analyze a large number of reviews and scale your business.
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