Usersnap

APRIL 2, 2019

Customer Feedback Loop is the process of enhancement for your products and services based on the feedback customers give you. And a Closed Feedback Loop is when you follow up with the customers and show them how their opinions impact your business decisions. How to Create a Closed Feedback Loop?

Product Research 81

Product Research Feedback Loop User Testing Customer Feedback 81

Johanna Rothman

MAY 3, 2019

And, batching the product planning in one-quarter chunks doesn't encourage us to reduce the feedback loop duration. When we optimize for shortening feedback loops, we can create more experiments and have more options for the product. Your feedback loops become long. Visualize Your Current Feedback Loops.

Product Research 70

Product Research Feedback Loop User Testing Customer Feedback 70

Johanna Rothman

JANUARY 6, 2020

Feedback Loops Drive Collaboration. What kind of feedback loops does a hardware team need? The question I have is which feedback loops does this team need? ” Once the team gets to pilot hardware, they need feedback from customer representatives, not just internal product people. And, with whom?

Product Research 52

Product Research Feedback Loop Feedback Software User Testing 52

Johanna Rothman

JANUARY 16, 2019

Is it possible to balance the product innovation and feedback we need, with the commitment our management wants? When does it make sense to ask for more feedback instead? Low Change: Manage the Estimation Costs and Time. If the managers want estimates, make the estimate and explain your assumptions to management.

Product Research 58

Product Research Feedback Loop User Testing Customer Feedback 58

The Basics of Product Management

JUNE 30, 2020

An efficient and easy product feedback loop is an essential component of every successful product. Setting up an effective customer feedback loop is one of the primary responsibilities of the product team. Of all the product management skills , this is one of the most important ones. Dogfooding. It can never stop.

Product Research 52

Product Research Feedback Loop User Testing Feedback Software 52

Intercom, Inc.

NOVEMBER 2, 2021

Countless theories have tried to explain the “Great Resignation” we’re experiencing, but none have managed to pinpoint an exact cause. One thing that will always be on that list, however, is good management. The data suggests bad management is a real and significant issue. It’s the managers. Always ask for advice.

Product Research 291

Product Research Software Review Feedback Loop Feedback Software 291

Johanna Rothman

JANUARY 16, 2019

Your planning feedback loops can be longer. We need short feedback loops in the project/program to see where we are and make small adjustments. Even if you do encounter technical problems, agile approaches help manage those problems with short project feedback loops. We know what we have to do.

Product Research 60

Product Research Feedback Loop Feedback Software User Testing 60

Johanna Rothman

JANUARY 16, 2019

Many of my clients are trying to use short feedback loops in agile approaches. That desire bumps up against their management's desires for longer commitments. The more need for product innovation and change, the shorter the feedback loops need to be. High Need for Product Innovation and Change.

Product Research 60

Product Research Feedback Loop User Testing Customer Feedback 60

Sachin Rekhi

DECEMBER 11, 2016

We talked at length about what I've learned regarding how to best build a continuous feedback loop that allows you to consistently learn from your customers. We also talked about how important it is for product managers to deeply understand user psychology as it is the basis for developing delightful product experiences.

Product Research 60

Product Research Feedback Loop User Testing Customer Feedback 60

Johanna Rothman

NOVEMBER 9, 2023

Strategy and Product Feedback Loops Many of my middle-management and senior leadership clients want certainty about future work. One of these managers said, “I have so much uncertainty and ambiguity. However, managers don't create features as agile teams do. That's why a manager's decision time matters.

Agile 96

Agile Product Research Feedback Loop Consulting 96

Johanna Rothman

JULY 25, 2018

I finally had the transforming idea about how to position the talk: Roadmapping and product planning are about feedback loops. The shorter the feedback loop, the faster and more often we can learn. That feedback loop works in at least these ways: The faster we learn, the more often we can question our product assumptions.

Product Research 41

Product Research Feedback Loop User Testing Customer Feedback 41

Usersnap

APRIL 28, 2020

Rejoice, do a celebration dance, insert high-five emojis… visual customer feedback just entered a new league with the Attachment feature. Don’t stop at collecting feedback, manage it like a pro. Usersnap is well-known as a user feedback tool with easy screenshot and annotation features. “An Do so with Inbox.

Product Research 52

Product Research Feedback Loop User Testing Customer Feedback 52

Johanna Rothman

JANUARY 16, 2019

And, if management doesn't need to change more frequently than the iteration duration, the team might spend time estimating in the small for the stories in the iteration backlog. Management doesn't need to see the estimates because the estimates are not for the entire feature set. Too Much Estimation is Waste.

Product Research 56

Product Research Feedback Loop Agile Consulting 56

Alchemer Mobile

MAY 10, 2022

If you have the right feedback , you can focus on product improvements that will make your customers feel heard and improve their experience with your app. There are four steps to leveraging customer feedback to improve your mobile experiences: Capture, Analyze, Act, and Close the Feedback Loop. Focus on in-app feedback.

User Testing 260

User Testing Customer Feedback Customer Experience Feedback Software 260

Johanna Rothman

MARCH 26, 2024

” There's more in Manage It! Your Guide to Modern, Pragmatic Project Management.) I suspect their teams hide their feedback loops. When people create a high-level WBS, no one sees the feedback loops or the dependencies. The feedback loops tend to be late and create chaos in the project.

Data Visualization 70

Data Visualization Product Research Feedback Loop Feedback Software 70

Johanna Rothman

MARCH 21, 2024

I started this series by discussing why managers didn't perceive the value of agile coaches and Scrum Masters in Part 1, resulting in layoffs.) We can't get something for nothing, and agility requires that managers change the culture. When managers do not change the culture, they cannot reap all the benefits of agility.

Software Review 96

Software Review Agile Product Research Feedback Loop 96

Alchemer Mobile

NOVEMBER 8, 2022

includes powerful new out-of-the-box features to make it easier for brands to collect customer feedback within their mobile experiences and take action on the voice of the customer. Closing the customer feedback loop. provides a scalable way for brands to close their feedback loop. What’s new in Apptentive SDK 6.0.

Product Research 244

Product Research User Testing Feedback Software Feedback Loop 244

Johanna Rothman

FEBRUARY 6, 2023

Strategy and Product Feedback Loops About 20 years ago, I taught a project management workshop to IT people. That's why the duration of the internal feedback loops is so important. I used the image above in Multiple Short Feedback Loops Support Innovation. Thanks, bye. See you then.”

Product Research 125

Product Research Feedback Loop Workshop User Testing 125

Alchemer Mobile

DECEMBER 17, 2021

In case you’re not convinced, here are a few wild statistics: Of the 95% of companies who collect customer feedback, only 10% use the feedback to improve, and only 5% tell customers what they are doing in response to what they heard. Companies that close the feedback loop can improve their customer retention by an average 10%.

Feedback Software 240

Feedback Software User Testing Customer Feedback Product Research 240

Johanna Rothman

APRIL 18, 2024

See Flow Metrics and Why They Matter to Teams and Managers for why this happens.) Eliminate the Backlog in At Least Two Ways Large backlogs create aging and a too-high cognitive load for managing that backlog. (I That's why aging is a part of the flow metrics feedback loop on the top of this post. Those feedback loops.)

Product Research 72

Product Research Feedback Loop Data Visualization Reporting Tools 72

The Product Coalition

NOVEMBER 14, 2023

Unfortunately, when it comes to product lifecycle management, it puts many off. What the heck is a Product Lifecycle Management (PLM) anyway? When it comes to product lifecycle management, there is no shortage of frameworks. The evolutionary nature is why it’s called product lifecycle management and not simply a process.

Feedback Software 122

Feedback Software Roadmap Product Research User Testing 122

Alchemer Mobile

AUGUST 9, 2023

We believe that feedback only makes sense in the context of the customer’s experience. This allows companies to hear from and close the loop with customers and employees when it matters most. Contact your Account Manager or CLICK HERE to learn more and request a demo.

Product Research 130

Product Research Feedback Software Events Feedback Loop 130

Johanna Rothman

OCTOBER 2, 2023

” It depends on how your lifecycle manages feedback loops and learning, how collaborative the team is, and how much WIP the team has. Each Lifecycle Manages Feedback Loops Differently Brooks wrote the original version of The Mythical Man-Month in 1975, based on the 1960s IBM 360 project. .”

Product Research 94

Product Research Customer Feedback Feedback Loop Feedback Software 94

Johanna Rothman

MAY 11, 2022

However, the more often we deliver in short feedback loops, the more often we can make strategic decisions. The shorter the feedback loops, the easier it is to use what we finished to make a new decision about the next bit of work at all levels. Short Feedback Loops Can Create More Decision Points.

Product Research 96

Product Research Feedback Loop Strategy User Testing 96

Centercode

NOVEMBER 1, 2023

Those familiar with beta throw around terms like beta applicant, feedback loop, and test platform because we use these terms every day. However, it’s important to make sure that for members of your team that don’t manage betas day-in and day-out, there’s an agreed upon set of terms […] Beta testing has a lot of terminology.

Testing 52

Testing Feedback Loop Feedback Software Management 52

UX Planet

FEBRUARY 10, 2024

Jay Forrester, an MIT engineer, applied these ideas to understand social and management systems. Feedback loops: a system’s outputs affect its inputs, creating loops. Strategic Stakeholder Management Mapping all relevant stakeholders and developing systemic strategies to meet their needs and manage relationships.

Research Software 123

Research Software Feedback Software Product Research User Testing 123

The Product Coalition

MARCH 2, 2018

The Build-Measure-Learn Feedback Loop is a core tenet of the lean startup methodology, popularized by Eric Ries. You can use Jobs-to-be-Done to learn from your customers and measure a new product idea before building anything. This post was originally published at thrv.com.

Product Research 60

Product Research Feedback Loop Feedback Software User Testing 60

The Product Coalition

JANUARY 27, 2024

In the past decade, the field of product management has evolved, shedding much of its earlier ambiguity. The spectrum of roles in product management is broad, ranging from highly specialised to more generalist positions. Yet, it remains a domain rich in depth and diverse verticals.

Feedback Software 132

Feedback Software Analytic Tools Onboarding KPIs B2B 132

Alchemer Mobile

JULY 2, 2019

The path to success in product management is not a straight line. Product” isn’t a major that can be studied in school, the role looks vastly different across industries, and many product managers don’t begin their careers in the field until they’ve amassed experience in other areas. Here is a preview of the myths we bust in the guide.

Product Research 198

Product Research User Testing Feedback Software Product Management 198

Alchemer Mobile

OCTOBER 7, 2021

It’s been really, really helpful to have an easily managed tool. We are really big fans.” – Ginny Holmes, Senior Manager of Digital Products. For a while, the Pilot Flying J team gathered the bulk of their customer feedback through app store reviews.

Product Research 246

Product Research Feedback Software Feedback Loop User Testing 246

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 98

User Testing Customer Feedback Feedback Software Product Research 98

Intercom, Inc.

JANUARY 12, 2022

Speeding up customer feedback loops allows you to learn and iterate fast enough to stay ahead of the market while making your customers feel included in the process”. Speeding up customer feedback loops allows you to learn and iterate fast enough to stay ahead of the market while making your customers feel included in the process.

User Testing 118

User Testing Customer Feedback Feedback Software Product Research 118

Johanna Rothman

NOVEMBER 9, 2021

Strategy and Product Feedback Loops. Instead, what if managers told the team when the managers want to make a decision? The team could deliver enough to help the managers make those decisions. We change the feedback loops. That's the point of all those feedback loops in the image above.).

Product Research 105

Product Research Feedback Loop Feedback Software Agile 105

Johanna Rothman

NOVEMBER 10, 2023

But managers and customers do care about better products. The managers care when the team can release those products—that's why managers use capitalization metrics. Since each product has its own innovation risks, the more a team plans for more frequent feedback loops and decision points, the more agility the team will have.

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Product Research Feedback Loop Customer Experience Agile 61